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Resolved! Sla Escalation

I'm new to ServiceNow and currently exploring its features. I'm currently working on a scenario where I need to trigger an event when an SLA is breached. I've been successful in triggering the event using a script action, but I'm wondering how I can ...

Resolved! Client Script not working in Agent Workspace

Most of the client scripts which are working in normal default view of forms aren't working in Agent Workspace.  For example - the below script is not working. How can we ensure all client scripts work fine in AW? function onLoad() { var isAdmin = g...

SN Rookie by Giga Expert
  • 8849 Views
  • 7 replies
  • 5 helpfuls

Resolved! New Model and State creation in Change Management

Hi, I need to create a Custom Model and then define state transitions for that model on the Change Request form. Steps done till now:1. Create a Change model, by navigating to the below path:Change - Administration - Change Model. This is showing cor...

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Run Business Rule Filed on Transform map Form

Hello Experts,I saw the run business rule field on the transform map script. i know when its checked business rule will run but my doubt is when that business rule will execute. can anyone explain me small example?thank you.

--oooo-- by Tera Contributor
  • 2451 Views
  • 8 replies
  • 1 helpfuls

Need Guidance on Robust Transformers for alm_asset/hardware

Hello Team: I need guidance on using Robust Transformers RTE/ETL to import an excel report that I receive from Dell Inc. with my companies lasted Workstation Build.I use this report to populate our ASSET Management Stockrooms, so that the team can re...

EricG by Kilo Sage
  • 662 Views
  • 1 replies
  • 0 helpfuls

Select Box Variable with Decision Builder

Hi, I'm new and I was hoping someone could explain to me if I'm doing something wrong. I am exploring Decision Builder and wanted to use the value selected on the catalog item's color select box variable for the decision result. However, when I try t...

enired by Tera Contributor
  • 1371 Views
  • 1 replies
  • 0 helpfuls