Resolved! How to close multiple incidents in one go?
hi, I have a backlog of more than 1000 incidents which i want to close in one attempt which are pending from last 6 months. how can i achieve it ? thanks all
Forum Posts
Resolved! Removing Related Links from a View
Is it possible to remove Related Links from a view? I can see how you can from a form but not a view.
Confirmation Dialog box - No alert - client script
Hi All, I have a catalog client script in which I am making Ajax calls to the Script Include. That script includes checks some data in the tables and returns the output to the client script. Now in the catalog client script, I have to show that respo...
REST API - Get the Input of user id and Pass the count of Assigned Tickets
I have a requirement where I need to get the value of the user id as input outside of ServiceNow and send this value to ServiceNow using REST API to get the count of how many tickets assigned to this user id. Please let me know if anyone has done som...
Resolved! Update Percent Complete on Epics to include stories on child epics
Current the field Percent complete by count on the Epic form is automatically using the following formula: ( Number of completed stories on the epic / Total number of stories on the epic ) * 100 Is there a way to also include child epics in the calcu...
Resolved! dialog window in client script - alternative for service portal needed
Hi, we have a client script which opens a new window for some terms and conditions acknowledgement which is not working for the Service Portal. Ihave found other references which relate to a widget but the ts&cs only need to appear under certain circ...
User Approval for a Non Task Custom Table.
Hello, I am quite new to Flow Designer hence I would need a small help. I have a Custom table A which references to a Table B. Table B has a user record C. I would like to Create an Approval flow from A to end up all the approvals to C. Table A is no...
Resolved! Variable Set - Lookup Select Box - (client script onLoad issue)
Hi, I created a variable set used on 3 Catalog Item forms that has 3 lookup select box variables that pulls in the information from the Category, Subcategory, and Components from the Incident table. I have been asked to autopopulate on 1 of the form...
Resolved! snc_internal role is always auto generated by the system while creating any new service catalog item. What is the impact of this role?
Hello, "snc_interna"l role is always auto generated by the system while creating any new service catalog item. What exactly this "snc_internal" role is? What is the impact of this role? Is it a normal behaviour whenever we create catalog item "snc_in...
activity.result not working as expected for states
Hi Experts, I am stuck at the RITM workflow. I have a catalog task created from RITM and the below are states on catalog task, using 'activity.result' the workflow is working as expected for all states except "Closed/Abandoned" and "Closed/Cancelled"...
Resolved! How to add Multiple Radio Button under each other
Hey Guys, I have a requirement , Where i have to field == Desk phone. When Desk phone is selected , 2 radio buttons should be appear. A and B. When A is selected , it will have C and D under it. How to achieve this?? Please suggest. Thank you
Resolved! How to use an Update set to move up Virtual Agent Designer topics
Hello everyone, I'm new to update sets but hoping there's a simple way to move up Virtual Agent Topics from one environment to another. I've tried saving and publishing one of my topics, it' was showing in my update set but when I commited it in th...
Resolved! Fetch display values in a catalog client script
How to fetch display values from catalog items in a client script? I have a requirement where I have to find all the catalog item variables inside a catalog and send them to endPoint for whatever the values that users enter in the form before the for...
Resolved! How can admin override a business rule?
Hello all, I am wondering how can an admin user override a business rule? What do I need to configure in my BR? Regards, Smith.
Resolved! cancel change
As an OOB configuration, we have a UI action 'Cancel Change' that cancels a change request. This UI action will be visible to all the ITIL users.I want to restrict the visibility conditions of this UI action such that it should be visible only1. to r...