var gr = new GlideRecord('incident');gr.addQuery('active', 'true');gr.query();if (gr.next()){ // This way ? gr.sys_id; // Or this way ? gr.getValue('sys_id');}Which is safest/best method to get the value? Dotwalk the gr object or use the bu...
I created a dashboard for IM and want to provide a link in Incident management to open this dashboard. How to do it?
I am needing to create a Standard Change Request using an approved template and also be able to set some fields that are dynamic (such as the company and configuration_item fields). I'm able to create the Standard Change Request using the Service Cat...
Hi guys,I have an event created by a workflow, and within the event I have got code pulling back a string containing comments into parameter 1.What I want to do now with this string is pull it into an email notification, however using the below mail ...
I have a user whose specific requirement involves assigning Flow steps to specific individuals. When trying to make that selection, however, we're running into the issue that Name is not a unique identifier. In several cases, there is more than one o...
We'd like to change content for Topic: Issue Auto Resolution. I duplicated it, made the changes and published it. But I cannot deactivate OOB topic. When I test by type: Show Notification, my customized topic "Issue Auto Resolution" wasn't get trigge...
I need to create a "Edit" Ui Action for rm_story table. When a user clicks on this ui action user should be able to choose stories from this table.
We are doing servicenow to servicenow integration ,here we want to dynamically display the data when send through rest API from one instance to another on servicenow portal without storing in any table.
Hi Team, I would like to know how is that "I want something else" option is configured on the virtual agent topic. I understood that script variables are used to call the property and display the options but unfortunately unable to find that option ...
I am looking for a radio button in the catalog item, based on selection particular tasks will be getting triggred in th workflow. Have used Multiple Choice as the variable type and added the two choice i wanted. However when i am trying out only the ...
What is the best practice to move a scoped application from one instance to another without using update sets? Is it doable?
I am trying to hide the 'Delivery Time' which is currently displayed on our self service portal as part of the cart. I have already set the following value to false and while this has hidden the 'Delivery Time' when viewed using the back end portal i...
I haven't worked on UI action enough to understand this ask: How do you expand this code to match this requirement?When this UI action is selected, a new Request Item is automatically created.The fields of the new Requested Item are populated accordi...
Hey All, I Have implemented normal round robin by using some custom fields on sys_user and groups tables with BR's and it works perfectly. But I came up with new requirement where I need to implement Round-Robin of incidents on Shift Basis.I tries On...
Hai All,I have a requirement on the virtual agent, When some XXX person open the virtual agent chat he should only visible the Catalogs which was regularly created catalogs, I have created the some flow " frequently used catalogs" When they clock o...
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