On my Change records, when I approve a Change, the State changes to 'New' on the window, until I either reload the browser window or right click and 'Reload Form', then it goes to the expected state of 'Authorize'. What might be causing this and how ...
Hello, I've a requirement that I need to gray-out the Delete options for ITIL users and only the MIM team can delete it. The Delete options is on UI Action -> Global table. If I need to change the permission; should I create an ACL or modify the co...
Good afternoon! I am attempting to build my first app in my PDI. It is a property management app that has three types of users. A property manager (admin) who assigns tasks, account managers who can move tasks from an opened state to an approved stat...
Hi All, I have modified an OOB ACL and added few custom roles. I want to undo my changes and make ACL as it was before. I couldn't see any records in the versions to move it to the previous version. I have elevated to Security role and even changed t...
Hi,We are cloning prod to dev instance and want to exclude rest api end-points as in prod rest api end-points pointing towards prod ones (third-party API's) and we do not want to bring this to sub-prod environment. So what all tables need to be exclu...
Hi All, I need some help here, I am trying to send notification through a event in Flow designer but this is not happening, please see below steps that I have configured. Event Registration : Used a create record action to create a record in syseven...
Good afternoon, I am looking to integrating ServiceNow with Azure File to securely store documents provided by outside users. These users would be able to access the files through a custom ServiceNow form as the application goes through its workflow....
Hi Community - I am trying to figure out the best way to customize the search results when on the employee center. For example, when I search the word "data," I do not want to see any stand change results (see screenshot below). Any advice or assista...
I want to be able to set this field to more than 24 hours per day. If I have an employee who forgets to enter their time one week, I want them to be able to make a correcting entry the following week and add the time they missed to that week. The s...
Hello, I have updated our Assessments to that the asmt_assessment_instance_question value can be updated. I am looking to store the original value that was present when the assessment was submitted. I thought I had it working yesterday, then we clone...
Hi Experts,Good Day! I have been trying to generate a report on Service Request SLA. where SLA's are attached to our RITM.I am generating report on task_sla table but unable to get. Can i generate a report on this SR's where i ...
I want to set Categories in an Alphabetical order for Japanese language. How can we do that ?
Hello, I have a client script that is querying the kb_knowledge table and works properly while using the "try it" feature when editing the catalog item. But once I go to the self-portal, the script is not retrieving values from the kb_knowledge table...
Hello, Does anyone know a more secure method of authenticating to SN and running queries from within Excel? Multiple sources mention that the type of authentication used here - HTTP Basic Authentication - is not advised due to "inherent security vu...
Hello all, I am currently developing a console application in C# in order to perform small tasks inside of a Service-Now Instance. While originally, this was working well, it seems that now the service-now instance can not longer be accessed by my se...
