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Confirmation Dialog box - No alert - client script

Hi All, I have a catalog client script in which I am making Ajax calls to the Script Include. That script includes checks some data in the tables and returns the output to the client script. Now in the catalog client script, I have to show that respo...

Khanna Ji by Tera Guru
  • 4391 Views
  • 20 replies
  • 1 helpfuls

User Approval for a Non Task Custom Table.

Hello, I am quite new to Flow Designer hence I would need a small help. I have a Custom table A which references to a Table B. Table B has a user record C. I would like to Create an Approval flow from A to end up all the approvals to C. Table A is no...

Avik3 by Giga Contributor
  • 3683 Views
  • 2 replies
  • 6 helpfuls

Resolved! Variable Set - Lookup Select Box - (client script onLoad issue)

Hi, I created a variable set used on 3 Catalog Item forms that has 3 lookup select box variables that pulls in the information from the Category, Subcategory, and Components from the Incident table.  I have been asked to autopopulate on 1 of the form...

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Dazler by Mega Sage
  • 6817 Views
  • 8 replies
  • 1 helpfuls

Resolved! snc_internal role is always auto generated by the system while creating any new service catalog item. What is the impact of this role?

Hello, "snc_interna"l role is always auto generated by the system while creating any new service catalog item. What exactly this "snc_internal" role is? What is the impact of this role? Is it a normal behaviour whenever we create catalog item "snc_in...

subhasmita by Kilo Contributor
  • 48431 Views
  • 7 replies
  • 30 helpfuls

activity.result not working as expected for states

Hi Experts, I am stuck at the RITM workflow. I have a catalog task created from RITM and the below are states on catalog task, using 'activity.result' the workflow is working as expected for all states except "Closed/Abandoned" and "Closed/Cancelled"...

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Rocky5 by Kilo Sage
  • 2624 Views
  • 6 replies
  • 2 helpfuls

Resolved! How to add Multiple Radio Button under each other

Hey Guys, I have a requirement , Where i have to field == Desk phone. When Desk phone is selected , 2 radio buttons should be appear. A and B. When A is selected , it will have C and D under it. How to achieve this??     Please suggest. Thank you

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Naveen87 by Tera Guru
  • 9621 Views
  • 30 replies
  • 1 helpfuls

Resolved! Fetch display values in a catalog client script

How to fetch display values from catalog items in a client script? I have a requirement where I have to find all the catalog item variables inside a catalog and send them to endPoint for whatever the values that users enter in the form before the for...

Khanna Ji by Tera Guru
  • 3206 Views
  • 5 replies
  • 2 helpfuls

Resolved! cancel change

As an OOB configuration, we have a UI action 'Cancel Change' that cancels a change request. This UI action will be visible to all the ITIL users.I want to restrict the visibility conditions of this UI action such that it should be visible only1. to r...

kunal16 by Tera Expert
  • 5064 Views
  • 10 replies
  • 1 helpfuls