Hi , I need to change the Portal suffix in Record link on the virtual agent Popup content. I tried changing in sn_itsm_va_lite.com.snc.itsm.virtualagent.portal_url,but there it still redirects to sp portal
Hi, I have created the below script to set some date/time field values present on the process task (scopped application) table, which extends from the table which is in global scope. I am getting below error if I run this in Background script with sc...
Happy new year everyone. It's Kentaro.Thank you for your continued support this year.I'm looking for a way to know when "Assigned to" has been updated for the first time.Because I want to update a specific Date column when "Assigned to" is updated fo...
I'll layout what I'm trying to achieve first and then delve into how I'm thinking of designing it.Triggering onchange event for Catalog Item Variable in onload script; Triggering Catalog UI Policy.I created a Record Producer with a number of fields o...
Flow action is executing successfully and runtime values are also coming correctly but getting the error at last. Error Message:The requested flow operation was prohibited by security rules. How to overcome this?I am calling the flow action from scr...
Is there any way to hide the Checklist and Notes section from the Details tab in Configurable Workspace using UI Builder?
Hello everyone,I want to multiply the my instance - table, columns, script, forms But not the data another problem - my instance not connected to the internet.and the destination instance not connect to source instance (I need a solution using file...
I am trying to get a variable value from a catalog item so it can be added to a quick message from the sc_task, but so far everything I've tried isn't working. The quick message is on the sc_task table and has some conditions so it only comes up on t...
Hi all, I have a custom app that I am trying to set all fields on the form as ready only when the ticket is closed - ie. active = false. This is successful using a write ACL with the condition of active = true: But, when this condition is set on th...
I need to join Incidents with the Metric Instances to get the on hold times of resolved tickets, but also need to get all other incidents that are resolved or closed that did not have an on hold time. I was hoping there was a way to create a database...
Hi,I am trying to generate automatic task in custom table through scheduled job. I want to add attachment as well along with task creation. New record is getting created successfully but attachment is not getting added. How can I achieve this?var gr ...
Hey all, I have a scripted REST message that kicks off a subflow and ran into some major performance issues. I believe these issues can be solved by using the quick() method within the getRunner API.Without the .quick() portion added, the subflow kic...
I hope someone can shed some light on this. I created a new Catalog Item in AES and for one of the questions I need to use a list collector. The list collector works fine with I specify a table that resides inside ServiceNow (eg cmdb_ci_component). N...
Hello experts, please I need your help, I was asked to do the following:1. Create a group2. this group will get incidents assigned.3.Users will be able to view only those incidents assigned to their group, they cannot see any other type of record, ju...
Today we have all email notifications for HR case updates set to trigger and send to an employee's business email (if populated) as well as the personal email address listed in their HR Profile. This gets redundant and 'spammy' when a user has both a...
