Hi All, I have a catalog client script in which I am making Ajax calls to the Script Include. That script includes checks some data in the tables and returns the output to the client script. Now in the catalog client script, I have to show that respo...
I have a requirement where I need to get the value of the user id as input outside of ServiceNow and send this value to ServiceNow using REST API to get the count of how many tickets assigned to this user id. Please let me know if anyone has done som...
Current the field Percent complete by count on the Epic form is automatically using the following formula: ( Number of completed stories on the epic / Total number of stories on the epic ) * 100 Is there a way to also include child epics in the calcu...
Hi, we have a client script which opens a new window for some terms and conditions acknowledgement which is not working for the Service Portal. Ihave found other references which relate to a widget but the ts&cs only need to appear under certain circ...
Hello, I am quite new to Flow Designer hence I would need a small help. I have a Custom table A which references to a Table B. Table B has a user record C. I would like to Create an Approval flow from A to end up all the approvals to C. Table A is no...
Hi, I created a variable set used on 3 Catalog Item forms that has 3 lookup select box variables that pulls in the information from the Category, Subcategory, and Components from the Incident table. I have been asked to autopopulate on 1 of the form...
Hello, "snc_interna"l role is always auto generated by the system while creating any new service catalog item. What exactly this "snc_internal" role is? What is the impact of this role? Is it a normal behaviour whenever we create catalog item "snc_in...
Hi Experts, I am stuck at the RITM workflow. I have a catalog task created from RITM and the below are states on catalog task, using 'activity.result' the workflow is working as expected for all states except "Closed/Abandoned" and "Closed/Cancelled"...
Hey Guys, I have a requirement , Where i have to field == Desk phone. When Desk phone is selected , 2 radio buttons should be appear. A and B. When A is selected , it will have C and D under it. How to achieve this?? Please suggest. Thank you
Hello everyone, I'm new to update sets but hoping there's a simple way to move up Virtual Agent Topics from one environment to another. I've tried saving and publishing one of my topics, it' was showing in my update set but when I commited it in th...
How to fetch display values from catalog items in a client script? I have a requirement where I have to find all the catalog item variables inside a catalog and send them to endPoint for whatever the values that users enter in the form before the for...
Hello all, I am wondering how can an admin user override a business rule? What do I need to configure in my BR? Regards, Smith.
As an OOB configuration, we have a UI action 'Cancel Change' that cancels a change request. This UI action will be visible to all the ITIL users.I want to restrict the visibility conditions of this UI action such that it should be visible only1. to r...
Hello! I'm trying to create a fix script that will create CI records on assets (alm_asset) that do not have a CI. I'm using this Business Rule and Script Include to aid me in actually creating the CI. https://<instance-name>.service-now.com/nav_to.do...
We have a solution within the sn_customerservice scoped app for which I am building a portal for. We have a requirement for a page that shows a case's comments, and allow the user to add comments - pretty much what the out of the box "ticket" page di...