I have a client script setup to pull in data to 2 fields(integer, reference) from 1 field(reference field). The reference field data is working correctly, however I cannot get the integer field to populate correctly. I've gotten it to display the s...
Please note: I am not referring to the SolarWinds Alerts integration into ServiceNow. We already have that installed. hi all, our organization is using SolarWinds IPAM to manage the IP addresses. For ServiceNow Discovery, we want to read these IP's a...
HiCould Service-Now scripting has capability in reading text from an image attached to a Email notification? Anyone tried that?Great if anyone could share your ideas on how to implement thisThank youSashi
Hi there, I'm looking for a way to erase the values of a variable in a RITM that is more then 90 days old. After a year from creation I want to delete the RITM (but that's no issue since I assume that all related variables will be deleted when the RI...
Hi all, In" change request" table based on 'company' field company users are showing in 'customer approver' field for that i am using following advanced reference qualifier javascript: 'company=' + current.company; My question is i need to show only ...
Hi guys,I have to translate(in english and spanish) Header Menu items of the service portal.How I Can translate the items?Regards,
Since our CAB approves change requests at their CAB meeting and we do not want any of these changes approved until then, we would like to remove all of the CHG approvals from appearing in the Service Portal view. Sometimes we may have 30 or more cha...
Hi guys, We're toying with idea of using 'Checklist' on forms - if we do, is it at all possible to enforce items on a checklist and ideally to have to have these checked before e.g. changing another field's value - thinking about how to ensure tasks ...
Hello All, Three Fields A,B, C.. Based on the reason field duration value is added into each field. with type "1 hour 44 minutes" e.g Now I want to go on adding all duration into separate new field 'D'. Values are in string format for records while s...
A schedule job exists that runs daily at midnight that checks for the last login date of all users with an entitlement role [itil, sn_customerservice_agent, ITBM roles]. If the login date is more than 3 months ago, or if the created date was more t...
When to use table based API and scripted REST API? Pros and cons for both?
Hello ServiceNow Guru's, I am trying to update a field in cmdb_ci_win_server using python REST API. I get the above error. We have a custom field called "u_regulatory" in cmdb_ci_win_server table which references another table called u_choice_list_r...
Hi , I have a user 'A' which mapped 80 roles . Now need to create a new user 'B' and copy the same roles which has available in role 'A' ? Steps Export the user role to XML file . 2. Import the XML in user 'B'. 3. Getting the below error. Ple...
I've been reading related topics here about this type of thing, but it seems like most are related to bulk uploads of attachments out of one system and into ServiceNow, which is a bit different than the scenario that I'm trying to solve for. In this ...
Hi, A previous developer added some scripts/rules to the Project form, so it removes all project states and adds only Pending and Request Approval states. When the forms loads, I can see all states for couple of seconds, then something applies and al...
