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iFrame / Embedded Content on Employee Center

Hello, We are currently developing our Employee Center and have configured using 'Quick Links', for external sites, such as our Intranet to open in a new tab. See the screenshot below for an example:That being said, I have been advised and read onlin...

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Make all variables not mandatory on RITM and TASK view

Hello!Is it possible to make all variables not mandatory for RITM and TASK view using onload client script? Without the use of DOM manipulationsUI policy is uncomfortable in this case, because I have 100 variables in cat itemI know that we can make r...

Marina15 by Tera Expert
  • 522 Views
  • 3 replies
  • 0 helpfuls

modify read only script include - extend script include

Best reader, When atttaching a knowledge article to a major case, an "Additional Comment" is added. The URL is redirecting to the wrong "view". Its showing the knowlede base in the background. But this message is for customer so should be redirected ...

Mike Strik by Tera Guru
  • 1322 Views
  • 2 replies
  • 0 helpfuls

database views - reporting

Hi All,I created a database with tablessc_req_itemsysapproval_approver - where clause - req.sys_id = app.sysapprovalsc_item_option_mtom - where clause - req.sys_id = mtom.request_item  I am creating Report for this database view and from available co...

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Shivani29 by Mega Guru
  • 503 Views
  • 2 replies
  • 0 helpfuls

Major Incident tab doesn´t appear

Hello dear community, I need your help: Every time a person promotes an incident as a major incident, it automatically pops up the "Major Incident" tab (where you can see the status of the major incident, business impact, etc). Please see photo1 In t...

Alessa by Mega Guru
  • 941 Views
  • 5 replies
  • 2 helpfuls

Resolved! How does the Discovery patterns run

Hi all,         I am new to ServiceNow discovery, and I want to understand how the discovery patterns get executed, I want to run "Docker Pattern" as mentioned in https://docs.servicenow.com/bundle/utah-it-operations-management/page/product/discovery...

DH7 by Tera Contributor
  • 2688 Views
  • 6 replies
  • 0 helpfuls

Need to get approver name from sysapproval_approver table

Hello Community,  I want to mention the approver's name in my notification. For example, The table of the notification is on the Onboarding table. I want to mention the approver's name on the notification's content. Kindly help me to do it.  Thanks &...

Snowman10 by Tera Contributor
  • 550 Views
  • 2 replies
  • 1 helpfuls