Can we request a "Temporary Instance copy" of sub-production instances just as a recovery of data? How long can we have that temp instance for and how can we request it? Is there a price for such a temporary instance?
There is a Salesforce Spoke available for Integration Hub. I would like to activate this for testing in my PDI and my Dev instance. However, I am unable to apply this spoke to either instance. Anyone have an idea on how to get it for Orlando?
Hi All, Can anyone provide step by step information, how to create as Incident from one instance in other instance through UI action. Please help.
Hello, i have an inbound email action to create a new records from emails.The email body_test contains string date, presented in such way, for example - Thursday, July 14, 2016 11:00:43 PMI'm extracting that date, and i need it to be inserted in the ...
Hi SN Community, I had a business requirement to be able to forward attachments on a record (custom built application) to another system. Due to this alternate system's set up, SN had to send the attachments in the form of an email to this system, l...
Hi Every One,Please help with the below issue I am encountered.I wanted to select CI from Configuration item field on incident list view but it is not showing any record. how can I display CI records for configuration item field for incident list vie...
In the inbound action Process CAB meeting invitation replies, the attendee list is extracted by dissecting the ical content as follows: var attachmentContent = new GlideSysAttachment().getContent(sysAttachmentsGr);var attendeeMatch = attachmentConte...
Hi Folks, I am trying to develop a POC in my personal ServiceNow instance and facing issue with MID server Java Call. So, to give an overview of what I am trying to do... -> I am trying to call Java class file from MID server and return the results ...
Hi all, Looking for help w/ adding multiple users to CC in a notification. I am using a mail script w/ the email.addAddress() function and I am getting the right output (per logs) but the mail doesn't appear to be going to the listed users. Scenario:...
I have a script that generates an array of requests. Each time the script runs, there may be a different number of requests (meaning the length of the array varies). In Flow Designer, I cannot figure out how to account for variable length arrays sin...
Hi ServiceNow Community! I am trying to created a GlideRecord query ignoring domain separation using queryNoDomain(), but I get the error, "Submit canceled due to a script error - please contact your System Administrator" when I test the script. I k...
I have a UI macro where I would like to grab the Form's SysId and use it in some server side logic within the <g:evaluate> tag of the UI Macro If I can get the sysId of the record, then I can grab the actual GlideRecord on the server side so that I c...
I am currently trying to create a custom form section that can be added to all of my configuration items, which can be defined as an item in any table that extends the cmdb_ci table. I was able to add the 6 custom fields that I needed into the Base...
I've seen that many people have been asking how to set to read only all the variables within the variable editor of an incident or any other task.The solution is to modify (or create) the Formatter that shows the variable editor, for instance "Incide...
Guys,I would like to understand how can we track the manual efforts (put by Assignment/Resolver groups) over an incident? I am aware of the "Time Worked" (OOB) field which is available on the incident form and it is auto calculated when ever the user...