Resolved! JavaScript String search() Method

Hi Community, Hope you are all keeping well. I have a particular use case for scripting in flow designer whereby I want to scrape the body of an email and search for the text that contains the Ticket Description: [Ticket: Description] in the body as ...

Resolved! how to view response time in incident list.

Hi Team, In incident list, we can able to access the response time and sla start fields related to task sla but the values are empty. Is there any way to obtain their values from the respective tables and view them in incident list?   From the above...

Resolved! UI action not available in Record producer?

I am creating a record producer which would create a demand record. However the front end has lots of fields and there are fields to be shown / hidden based on a select box. In a catalog item, normally I would use UI action to hide/show fields. Here ...

Resolved! UI Action To Save To Work Notes

I have a UI Action button that when clicked it will ask the user to enter in a comment before closing the record (inactive it). I followed this guide here to render the comment box on the platform view and it works. However, when I click on "ok" all...

Resolved! Identify the groups with just one member

At the moment some of the approval groups have just one member in the group.   I have to identify those groups so that we can add additional members.   How can I find the gorups with just one member?Thanks

Resolved! How to change the title of header in simple list widget in service portal?? i want to change that incidents to 'my open incidents' how can i achieve this

Resolved! How can ITIL users see inactive users for one catalog item?

Hi ,Can anybody know , how can we show inactive users to ITIL users ?I have a field referring to user table in Catalog item. When ITIL user is clicking on the reference field, he can only see list of active users. I need to show him inactive users as...

Resolved! Want to Populate Choices in the Category and Sub-Category Fields of Case form

Hi Team, I have two drop-down fields category and sub-category on case form.I want to add choices to these two fields both fields are drop-down. For Category i have 4-choices For example : A,B,C,D is the 4 categories.If Category selected is 'A' then ...

Resolved! Transform Script - Choice Action = reject, creats undefined Reference

Hay, i have a Field Script searching for CIs in CMDB. When this CI does not exist or it has the wrong status. I end the function with a return; Choice Action is reject! My problem is that the record is created anyway. The field value is undefined.I a...

Resolved! Servicenow Integration with AWS

Hi Team,we are trying to integrate AWS support dashboard with servicenow. So when ever we raised aticket in servicenow it should be reflected in aws support center,can this process can be achievable, Please suggest.

Resolved! How to display a message "Awaiting User Info" on the RITM ticket form when RITM is in pending state

Hi All, We have a Requirement to display a message "Awaiting user info" on the RITM ticket conversation page when the RITM is in pending state. Please find the attached below screenshot for more detail: Any suggestion to active this requirement will ...

Resolved! Allow user to submit a record without login

I have a requirement wherein if the user record does not exist, we should provide a self-registration page to allow the user to submit a record with few fields. I know this is possible in Paris but any idea how can it be done in New York? Any idea if...

Resolved! How to create Scheduled Reports in Excel format

Scheduled report is in pdf format instead of excel format. Is there any way to create and schedule the report in Excel format.