Knowledge checkbox in incident
Hi I couldn't find a knowledge checkbox in incident form and in form layout too. How to create a knowledge checkbox, when we check the box on the form it should create a knowledge article.
Forum Posts
Resolved! Change request: Flow Designer or Workflows in Rome
I needed some clarification on using Workflows or Flow Designer on the change request (normal) approval process or the full "flow chart" of it.I have used previously only workflows with change requests. I have a "Rome" instance PDI that I am using fo...
Resolved! Attachment on RITM to be emailed.
Im trying to send an attachment that will be mandatory on a RITM via an email notification of some sort. I need the whole file and not jst a link to the file. I see a lot of posts around GlideSysAttachment.copy but so far nothing thas shows ALL t...
Update RITM when variable is updated on SCTASK
Hi everyone, I have a wait for condition in my workflow, that isn't moving forward. There is a variable that is on the sctask that the user must select yes or no to. The wait for condition is waiting for that variable to be updated. The issue is tha...
Resolved! Get value of any attribute from XML data in JavaScript?
Hi Experts,I have requirement where I need to fetch the value from the XML, Below is the XMlwhich I'm storing in one variable.var xml = <?xml version='1.0' encoding='UTF-8'?><tsResponse xmlns="http://tableau.com/api" xmlns:xsi="http://www.w3.org/2001...
How to hold/stop an Activity set from triggering in a Lifecycle Event
When a flow has been configured according to client requirements- Pre-hire, Pre Day 1, Day 1, Day 7, Day 30 etc, How can we hold/stop the trigger of Day 1 Activity set incase a New hire that is expected to resume on Day 1 does not resume again( possi...
Resolved! How to copy choice list values from one field to another field
I have 2 fields which are of choice list, Now requirement is to copy one field values to another field and also by eliminating duplicates.
Business Rule Advanced Condition vs When to Run Filter execution
In a Busines rule if we have When to Run Filter condition and Advanced tab Condition as well, then which condition will be executed first.
Flow designer context error
Hi All,I have created a one small flow designer and attached it to one of the catalog items. After submitting the request, on RITM form when i click on flow context, I am getting below error message"There was an error loading the execution details fo...
Resolved! Set Multi Row Variable Set field value based on catalog item variable value
Hello,I have catalog item which has multi row variable set, the requirement is when the environment variable on the catalog item is selected as "Staging" the variable on the multi row variable set need to auto populate the value. I have tried below c...
show the groups only where the requested by is a part of
Hey, i have a reference field which i have to populate with the groups for which the "requested by" is a part of "only". Help please.
List Collector variable not showing records in PUBLIC Record Producer Form(Portal)
When using a Public(Accessible for non-logged-in users) Service Portal record producer form, I am getting an error 'Security restrictions on SPListDataProcessor' when trying to search for options(choices) in the 'LIST COLLECTOR' . I have created a c...
Auto Populate Entitlement
Hello,Based on "Asset" selection on case from need to auto populate the recently updated Entitlement in "Entitlement" field on Case form.Conditions: Selected Asset Entitlements only to showRecently updated Entitlement need to populate Start Date sho...
How to check and replace UTF BOM characters in a String
How to check and replace UTF BOM characters in a ServiceNow StringWe have found that while using flow designer to send data via web service integrations or doing general string data processing an unprompted UTF-8 BOM character is added by the flow de...
Resolved! Removing "I'm affected too" button on Service Status Portal if outage is planned
Hi all, I'm still a complete novice when it comes to customising the Portal so could do with a bit of guidance. I have been tasked with removing the button below from the Service Status page of the Portal if the Outage is planned (it must remain for ...
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