Still pretty new to ServiceNow, and our implementation is just getting off the ground. Completed the SN Fundamentals course and am trying to learn more in my own Dev instance (Madrid). Right out of the gate though I'm running into an issue. I can't i...
What I have done is on the Incident form, when you click on a certain account, the account note auto-fills in the notes section of the Incident form. If the customer has multiple lines of notes for their account, how do I make it so they show up on s...
Hi, I am trying to retrieve the sys_id using REST API call. To filter the records, I am using sysparm_query; however, the filter condition doesn't work if the string contains any spaces in between. $ curl "https://dev101959.service-now.com/api/now/ta...
Greetings all,I'm looking for some assistance on syntax for a series of start withs IE if it startswith ABC, or XYZ or CAT.I know it's a on change script for the variable, just not sure on how to match characters. (case insensitive)Any thoughts?
I am looking to add/rearrange columns in a related list, for all users not just for one through the gear icon. We're running Geneva which apparently has some issues with related lists and customization. Any pointers or links to existing white...
Hi, I am trying to get this working on a catalog client script so it works via the Service Portal. I have the current onChange Client Script which calls a script include to pull data back to another variable (ci_test) which is working great. This is ...
Hi, How to call REST api resource path (GET) from script include to trigger REST method. Please help in this Thanks a ton!
Hi all, this should be easy I would think, but something isn't working. I have a record producer with a mult-row variable set with one variable (single line text) for capturing email addresses to be added to the incident's Watch List when the record...
Hi All., getElementsByClassName ( on load client script) is not working in service portal. how to replace or any other ideas? Checked on Isloate script and it is set to be false. Regards, Sowmiya
Trying to make a UI Action in our custom application that will copy some fields from an existing record into a new record. We have similar UI Actions for Incident and Change that work properly but I can't get this working. I've tried changing t...
Hi everyone, I designed field style for the "priority" field. And I want to set it as a not modern cell coloring style to all users automatically. When I removed the tick from the "modern cell coloring" area, only my list is seen as like in the scree...
Hi, how can i get the Questiontext of a Variable in a script not the Value, only the Question!
Hi, i have a problem with a teststep. In the first step i just create a record. in the second step I whant to perform a Script but the ATF dosen't execute that step and in the result the status of the step remains pending. Why is that ? The step sho...
By default, the "Related Links" is displayed at the bottom of a form. Is there a way to move related links to the middle of a form? for example above/under some section?
I'm running a query to get an RITM based on variables from the Catalog Item. I found this really useful post from @drjohnchun (https://community.servicenow.com/community?id=community_question&sys_id=d4240329dbd8dbc01dcaf3231f96199e) about querying th...