Application1 and Application2 need to export CSV in UTF-8.Therefore, the charset of the Export Property is set to "UTF-8".However, Application 3 requires CSVs to be exported in SJIS.The CSV output function of Application3 is implemented in UI Action ...
Hi All, I am trying a basic program on my local dev instance (Tokyo release) to update an existing Incident and getting below error. Can someone please check and let me know what is wrong here ? Many Thanks in advance.var incidentGR = new GlideRecor...
Hi Friends,One of my SN user requests that his dashboard must not be accesible/editable by dashboard admins.It must be editable by dashboard owner and few delegated users. Is this possible ? If yes, how - please suggest. ThanksChand
Hello All,I do not understand what the difference is between getRowCount and getAggregateCount. can anyone please guide me on this?Thank You.
I want to set up a UI Policy to Hide Close Incomplete or Close Skipped in my PDI for the state field in an specific catalog item . However, in my PDI I am not able to dot walk to the Request item.item to specify the Catalog name? Can someone provide ...
Hi -I have a requirement to update the asset tag field in CMDB table where the asset_tag is empty based on the asset_tag field in the alm_asset table. The assetandcisynchorizer would work when the cmdb_ci record gets updated but we want to run a clea...
Hi ,I am doing gliderecord on one table in background scriptso basically, its 1 table that has questions and if we group them category, each category has 2 questions and each question will have some value stored in integer field. what i want to do i...
Hi Guys, I'm trying to populate manager name of an employee in a catalog item. This form once loaded will contain logged in user's name and the manager name should display in the "hiring_manager" field. If it's changed at any point then the field sho...
Have a user that is our app owner on the customer side and does all the UAT for this app. When he opens up a record, the ability to export that record to PDF doesn't appear in his menu. All the documentation I find says that he can simply right-cli...
Hi Experts,I have a requirement. I have a catalog item to perform the task below -Update the "Owner" field in a reference table with a new Owner.example , if user1 is the owner of a mailbox, we can use this form to update its owner to user2.I am able...
I have a requirement that change column label to first letter capital only. Ex: "Account Relationship", I want this to be a "Account relationship". I know change label from dictionary but I have more than one on a table.Can please some one tell me is...
On the Portal view, non-itil users that use the portal to action their approvals are NOT seeing the approval summarizer information from RITM approvals. Admins can see it fine. The ACL is present that does the voodoo and I believe this part is correc...
How can I print or display the values that I push to the variable name "records"? Your education on how to will be appreciated, LuisSCRIPT BELOW:var records;var rec_id = [];var grApprovalQueue = new GlideRecord('incident');grApprovalQueue.addEncodedQ...
Hello All,I want to populate value based on field .for ex: if I select employee all information related to employee will auto populate .i wrote one code its working fine but one for single field .please check my once if I did any mistake while writin...
I have used Restricted Filters in the past on menu options like My Approvals. Is there a way to do something similar in service portal. Basically we want to use Data Table form Instance Definition on the My Requests page but I don't want them to be...
