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Resolved! Formatting a container from a record producer

Hi guys If you look at the screenshot below, the page is built with a record producer, so Container Start, Split, End. I am trying to find a way to either put a hard line between the sections or manage the padding between the Rich Text and the Multi ...

zag by Tera Expert
  • 1347 Views
  • 3 replies
  • 0 helpfuls

Syncing comments between Azure DevOps and an incident

Hi, I have created a flow that is triggered form a UI Action on an incident, the flow creates a support ticket type work item in ADO. However, we would like to have comments (At least) sync across both platforms. Can anyone tell me whether it is poss...

James-B by Kilo Sage
  • 1609 Views
  • 2 replies
  • 0 helpfuls

Resolved! move selected records from list view to another table.

Here is my List view of table. On top I added a UI action button Order Now , my requirement is after selecting records if i click on Order Now button the selected record details have to be captured in another table. How can we achieve with script or ...

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Ui action throwing error 'Action not authorised'.

Standard change displaying error message "Action not authorized" on clicking Schedule button. there is no duplicate Ui action name schedule still it is showing this error. Condition: gs.hasRole('itil,sn_change_write') && new ChangeFormUI(current).isS...

mahesh105 by Tera Contributor
  • 1206 Views
  • 4 replies
  • 0 helpfuls

Resolved! accountExpires attribute import to User Table

Hi all,  I've been trying to import the accountExpires attribute from AD into ServiceNow sys_user table and having some issues with the date format.  I have a new field on the sys_user form called u_end_date in a Date/Time variable with a limit of 10...

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Export attachments to a new ServiceNow Instance

I have to export all attachments from our current Instance to a new Instance. 1. I exported records from sys_attachment table and it just displayed attachments , which cannot be opened when downloaded. 2. I then exported records from  sys_attachment_...

pardhiv by Tera Contributor
  • 1248 Views
  • 1 replies
  • 0 helpfuls

Resolved! Remove topic from custom chat experience in VA Designer

I am trying to inactivate the OOB Live Agent Support. topic but am receiving a message that says "This topic is used in a custom chat experience. Please remove the topic from the chat experience to proceed." (see below screenshot) I am unable to figu...

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marrerocmm by Tera Contributor
  • 3392 Views
  • 5 replies
  • 8 helpfuls

Flow Designer=MUltiple if

Hi All, I am trying to create flow designer for a catalog item where I have a field Access for which has many conditions and as per below conditions the flow must go to specific group with different short description.I have used multiple if condition...

Resolved! Update icon for Virtual Agent Chat

I'm trying to update the icon on the chat window next to the messages that agents type for VA. I was able to update the header in conversational interfaces - branding but don't see any options to update the icon in the conversation (see below) Does a...

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marrerocmm by Tera Contributor
  • 1853 Views
  • 3 replies
  • 6 helpfuls

transferring records between scopes

hi there, i hope this email finds you well.just a quick question. i am about to create a scope application (table created from scratch, not copying it from any table), and i wonder if a user creates a record that should be resolved by the service des...

cuchi by Mega Guru
  • 844 Views
  • 3 replies
  • 1 helpfuls