Hello everyone, My intent was to create an inbound action that when an email is sent to the email address 'pg@cyberspace.com, that an incident will be generated, when i send an email to that email address nothing happens within the platform, but when...
Hi guys If you look at the screenshot below, the page is built with a record producer, so Container Start, Split, End. I am trying to find a way to either put a hard line between the sections or manage the padding between the Rich Text and the Multi ...
Hi there, Our instance already has multiple languages activated and running. However, our AI Search Profile only has typo and stop-word dictionaries available for English. According to documentation (Internationalization support for AI Search (servic...
Hi, I have created a flow that is triggered form a UI Action on an incident, the flow creates a support ticket type work item in ADO. However, we would like to have comments (At least) sync across both platforms. Can anyone tell me whether it is poss...
Here is my List view of table. On top I added a UI action button Order Now , my requirement is after selecting records if i click on Order Now button the selected record details have to be captured in another table. How can we achieve with script or ...
Hello Guys , I have created on flow action . whenever I run it first time it is throwing error"Error: Cannot read property "0" from undefined,Detail: Cannot read property "0" from undefined" but when I test it second time it is working as usual. Kind...
Standard change displaying error message "Action not authorized" on clicking Schedule button. there is no duplicate Ui action name schedule still it is showing this error. Condition: gs.hasRole('itil,sn_change_write') && new ChangeFormUI(current).isS...
Hi all, I've been trying to import the accountExpires attribute from AD into ServiceNow sys_user table and having some issues with the date format. I have a new field on the sys_user form called u_end_date in a Date/Time variable with a limit of 10...
We upgraded to Splunk 9.0 and the ServiceNow Security Operations Addon is no longer working. The app is at the latest version in Splunkbase. Below is a copy of one of the error logs. I have manually checked the rest url, account, and the proxy being ...
Hello everybody, I don't have any scripting knowledge so I'm reaching out to you! Thank you in advance for checking my post! The Problem:The user criteria in our knowledge base are based on the preferred_language of the user from the sys_user table.T...
I have to export all attachments from our current Instance to a new Instance. 1. I exported records from sys_attachment table and it just displayed attachments , which cannot be opened when downloaded. 2. I then exported records from sys_attachment_...
I am trying to inactivate the OOB Live Agent Support. topic but am receiving a message that says "This topic is used in a custom chat experience. Please remove the topic from the chat experience to proceed." (see below screenshot) I am unable to figu...
Hi All, I am trying to create flow designer for a catalog item where I have a field Access for which has many conditions and as per below conditions the flow must go to specific group with different short description.I have used multiple if condition...
I'm trying to update the icon on the chat window next to the messages that agents type for VA. I was able to update the header in conversational interfaces - branding but don't see any options to update the icon in the conversation (see below) Does a...
hi there, i hope this email finds you well.just a quick question. i am about to create a scope application (table created from scratch, not copying it from any table), and i wonder if a user creates a record that should be resolved by the service des...
