Hello Everyone, I want show a score in the PA dashboard. The logic goes like this (Incidents closed/ Incidents created). For this I have created two indicators and then created a formula indicator to calculate the value and then used the formula indi...
Hello Experts,We have stored some sys IDs in system properties separated by ",".Do we need to use glide ajax then? Cause we want to return sys ids which are stored in system property such that we can use them to populate in List collector.Kindly hel...
Hi Team, I would like to cascade the incident number to change request 'parent' field using onLoad client script. I have fetched the incident number using display BR and able to get the logs, but when trying to set the scratchpad value in onLoad cl...
Hello All,On a Standard Change Template record "std_change_record_producer" table. The Modify Template, Retire Template and create standard change related link not visible for users with change_manager role.How can I make users with change_manager ro...
Is there a way to create a record in GlideRecord by specifying a sys_id?For example, I would like to create a record with sys_id "12345678901234567890123456789012" in a script.Is it possible?
I am working on Order guide. When I order something . It asks me for an Shipment address and this gets populated in the REQ as Delivery Address (this is an oob field)I want to populate this Delivery address from my REQ to RITM Shipment address. Pleas...
Hi Everyone,I have recently developed a flow to check multiple fields across the change from,which I would like to run when a user clicks a button at the top of the page.for this I was wondering if it is possible to have the flow run on button press ...
Hello! I created an OnChange Catalog Client Script and I get an error when I parse the Values from the Multi Row Variable set. This is the configuration of my Catalog Client Script: And this is the code that I'm getting an Error. function onChange(c...
For some reason when I include a field that is a Translated HTML field into an email notification, the HTML code prints and it looks like a mess. How do I get the data from the field to format properly? Regular HTML fields work fine.I first noticed t...
I have a client script running on sc_task table. I need to get the RITM number to pass to a Glide Ajax call.I am using "var ritm = g_form.getValue('current.request_item.number');" but it is not returning a value.What am I coding wrong or incorrect do...
Hello Teami need to know that how this line is working in code (inactiveUsers.hasNext())//Fetch for inactive users.var inactiveUsers = new GlideRecord('sys_user');inactiveUsers.addQuery("active", "false");inactiveUsers.addQuery('sys_id', 'IN', users...
I am attempting to remove all white space from a string using the Replace String Transform Function in Flow Designer. What is the proper regex to use? I have attempted using various forms of /\s+/g with no luck.
I'm trying to build an interactive filter against the Assigned To field.When I try to run the filter against a database view it's not working. The database view joins two tables (u_case and task_sla), both of which have an Assigned To field. The filt...
Hi All,->We have a before update business rule on change request table where we are checking when we don't have incident number added on any of these two related lists "Incident Fixed by Change" or "Incident Caused by Change", it is throwing error.->...