Hi All, I need to trigger email notification based on the event triggered, If we have errors in transform history then i have to trigger 'xyz' event , if if there are no errors then 'abc' event..
Hello, I have a requirement to default a value for a numeric scale Survey question. How can I achieve this? I've reseached and haven't found a way to accomplish this. Thank you in advance, Cinda
Hi, wonder if anyone can assist with a custom widget which is doing the ticket update in the server script twice, but only intermittently and I cannot understand what is going on. I'm new to development and have based the code on the many helpful com...
Has anyone managed to successfully add plugins to the TinyMCE editor with ServiceNow? To enable improved editing and handling of images for our CMS, we have some TinyMCE plugins that I'd like to add in to ServiceNow. Anyone achieved this?
Hi All, I am trying to hide the variable sets(~25) based on condition through UI policies on Catalog form & Variable Editor in scoped application. g_form.setDisplay('variable_set', false); - is not working in scoped application. What are the ways to ...
Hi, At my client, we would like ServiceNow to read the groups as they are registered in GSuite. I run into an issue with this integration, as i seem to receive a OAuth token, but when i use it i receive a 403 error From the google docs, i understand ...
Is there a restriction for a table that will disable the list view editing? Or how can this need to be done with ACL's?
Hi , I have a requirement to get all the attachment of an incident ticket in the mail notification(not as a link). I was able to send the links of attachments through notification.Could any one please tell how can I accomplish it.Thanks in advance.Ha...
Hi, I am trying to set a /Target wait time/ as 5sec in an incident queue so that the agent can respond within the timeframe. But this seems to be not working. The incident in the workspace is present until the agent accepts/ rejects irrespective of t...
Hello Team, From past Three days I was trying to create Button in place of links on email notification but it's not working showing error script on email body. I need help to create Button without using button can any one help me with the script if p...
Everytime I try to move the state of a New change to -4 (Cancelled) I get a 400 BAD REQUEST back, but no more information as to what information is needed in the request How can I cancel a change via the REST API?
Hi I have updated the incident form but it captured in default update set I want to move the update from default to another update sethow can I move the updates from one update set to anotherthanks in advance
Hey folks -- I am really stuck and I hope someone can suggest something. I'm building a simple ticketing application (extension of task) for a customer. I'm working on their dev instance where I am an admin and a security_admin. I initially developed...
Has anyone being able to high-jack the base theme field for a portal and which will dynamically load a different theme based on the company/user when a page loads in the portal?Also is there a script type [like a hook, "onload"] that runs prior to th...
Hello again, i need a little help with the email client. I found some threads like (1 / 2) but i dont get it 100% working. I got a column in incident "u_mail" with some choices. Different Email Client Templates with a condition to the u_mail. If i c...
