Hi, We are having a requirement of creation a new 404 portal such that if any user tries to navigate to a page which does not exist or for which they do not have the relevant permissions to access, they are redirected to the custom 404 page and the U...
Hi All,We have done integration with another service now instance, for that we created one service account. We faced issue that the field was not mapping properly, it was working before. and we reset password for service account, then it is working n...
Hi ,i want to know what does "SncTriggerSynchronizer.executeNow(schImport)" returns.it returns a sysid but i have checked everywhere but i dont know from which table it belongs.can i pass a variable to scheduled import while calling it via script ?Re...
After submitting a record in the service portal, what script should I write in the UI action to return to the previous screen?Please let us know. In the URL of the screen where you press the [New] button to create a recordSySID of the record associat...
Hello Team , Checkout button is not visible in one if the article .Could anyone please let us know what could be the possible reason ?Thank you !
Hello,In configuring catalog task form, the Requested for field was selected (See attached 1). However, it is missing in catalog task form (see attached 2). Please help. Thanks
How can I get tasks to generate at the same time on flow designer? I have these checkbox conditions to create catalog tasks but it only creates the second task if the first one is complete. I want them all to generate at the same time - how can I do...
My company is working on moving to Change Models. When we use Change Models we get an approval history change entry for every user of a group and one for the group itself. Example: John Doe requested to approve taskGroup approval for ServiceNow Adm...
I followed the steps posted here to create a custom UI page for some new build:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0715835which worked fine, except there seems to be a step missing (from any resource I can find abou...
Hi There, I am working on integrating the Service Now for creating the tickets on behalf of our customers. Our System will create lots of tickets, so, we cannot depend on the REST API which will create one ticket at a time. I want to know how can I c...
Hi We have a requirement to delete the users from specific groups who are not logged in for 90 days along with notification, before removing them from the groups needs to send reminder notifications .I have written scheduled job to check logged in ...
Hi Team,I have a service portal page where am adding a new container and two rows, having total 4 columns(4 widgets).I need a border for the container alone, can i know where and how to give the css part for container.Can someone please help me out h...
Hello ALL ,I have requirement to set visibility of "hr_acuity" checkbox if "hr_opened_for" is :Only display if opened_for.location.category = XYZ I have also used this in script part:function onCondition() {if(g_form.getValue('hr_opened_for.location....
I have a table xyz, there are records in that table. Is there any option to get the values of one column of xyz table, as choices?
Hi Members,I have an inbound email action that simply captures the response (replies only) and whatever comes in the email copy it to the ticket's comments. But if that email becomes a chain, multiple replies, the whole chain gets updated each time. ...
