Is it possible to have a 3 column layout in Service Portal? In the screen shot below, I want to have another field next to "Incremental Yield - Jan". So far, what I've read, it seems like it might not be possible. So I just want to confirm that there...
Hello, I want to hide the box to add comments on an incident from Service Portal if any incident state is resolved or closed. Please let me know how to achieve this.
I have a Label type variable in a catalog item that I'm displaying through Service Portal.I want to set the text of the label (called "change_window") through an onLoad Catalog Client Script.I've tried g_form.setValue("change_window", "Whatever") and...
Hi, I am getting this error while trying to connect LDAP. "ldaperr: dsid-0c0907c2 comment: In order to perform this operation a successful bind must be completed on the connection." Can anyone help? Is this something that needs to be done from Servi...
Hi Team,I am using the OOB rest API for incident table :-https://instance.service-now.com/api/now/table/incidentI have few doubts :- 1. For creating incident via REST API , if we have to pass the username of Caller 'caller_id':'cb3230342bb3d60083dac7...
The flow designer feature comes with platform. But sometimes on fresh glide pull the flow designer page is not found. The the menus of flow designer like settings, active flow, today's execution, designer are present in left navigation in platform. ...
Hi, We see unusual occurrence in OOB table named "sn_compliance_control"(GRC module) and "sn_grc_item"(base table). There's an OOB filed named "Number" with Default value set to "javascript:getNextObjNumberPadded()". When line items are created in t...
Hi Experts,In problem form, there is a related list of its child incidents derived from each problem. I have created a new Reference field "Related Incidents" in the problem form. I need to fetch all incidents for each problem by applying Onload clie...
Hi, After an upgrade you must process your skipped records. When you review and retain, or review and merge, ServiceNow saves these changes in an update set. The documentation says "Note: The system tracks changes to records in an update set so you c...
Hi All,In Incident Form, there is tab called Task SLA where in we can see the SLA details attached to the ticket. I created a ticket whose Response SLA was 4 hrs. I did not met the Response SLA. I checked the ticket after 2 hours. I found that in t...
Hello, I am having an issue where a notification email is only being sent to the group email and not the members even after the 'Include members' field was checked on the group record. The event is firing correctly and email is being sent but I need ...
Hello , as many of you know that we can only assign one knowledge base in service portal , how to include another knowledge base too ? My issue with this is, If i have knowledge base A and in the portal search if i search for some thing which is in ...
The following client script on a service form, which is active, Global, not Inherited, of type OnChange, Table = correct table, and Field Name = correct field name and the form field currently has the following value "20%" shows the following in th...
Hello all,We have a catalog item that does not have a Description field when a user is completing the request so when the email notification 'Request Opened on your Behalf" is triggered, the description in the email body is blank. The same goes for w...
Hello all, I need coding help. How would I select only users that are active and confirm there is only one user with that name? Below is what I have so far: var gr = GlideRecord('sys_user'); gr.addQuery('name', fullName); gr.query(); if(gr.next()) {...