Hello All, Need to know few of the best and recommended practices in performance analytics for example- shall we created reports of scoped applications in Scope Application update state or in global application update set. maximum limit of historical...
Hi Experts and Gurus,When we apply Update Sets in PROD, I believe that the XMLs overwrites those old ones. In this respect, As an analogy, I view the update set as a basket of goodies. Since they are applied, I think I don't need the update set anymo...
I have two questions. We have a user who is requesting to have the ability to create/edit views on a single table. Also, the same user, would like to have rights to edit columns on a single table. Are either of these possible to address? We want to a...
Hi all, I am doing a bulk import for the Response templates table. The template body field on the form is a html field and hence when I transform from the string field it does not work. Nothing is being imported into that field only, rest of the fiel...
After implementing 174 productive flows, subflows and actions in ServiceNow Flow Designer, I want to share my personal best practices. My goal is to help others save a lot of time and avoid making the same mistakes. Disclaimer: The recommendations ar...
I'm looking for some help on the Create Asset function in the mobile app. How can I make its I can Create multiple assets from it rather than just 1 I tried a group Input on it with this Execution Script but it is only creating the first asset scanne...
Analysts should be able to view only data relevant to their region and work when they log into the applicationAnalysts are able to easily update their view to include other regional data as needed As in the screenshots we are using the script u_regio...
Two companies have merged, but they still have two distinct AD servers.The goal going forward is for one company to transition into using the other's ServiceNow instance and adopt the other's IT processes.This instance is already configured using ADF...
I have to write customized short description in Flow designer that is followed by some "text"-"date"-"current task assignment group", For this i have written script like this in flow designerBut for assignment group its not working it showing error ...
I created a REST Message and its HTTP Method (POST) and confirmed it properly worked using "Test" related link.What I would like to do is to call it from "Script" Action Step in Flow Designer and execute the POST action using Input values of the Flow...
I enabled one topic block (_add_comment_to_incident) by duplicating it into appear in chat space of virtual agent which is OOB and it's read only. And renamed it as " Add comment to incident". but when i tried to use it in chat to update incident com...
Hi, was wondering if someone could assit?Case table - sn_customerservice_caseWe have an extended table called managed service case - sn_customerservice_managed_service_caseI want to create a rule that allows a specific roled user to see all cases cre...
Hi Folks,I have configured a sla which starts when case is active=true and completed when state is resolved. When the case resolution is rejected the case reopens and the sla should start again from where it stopped. The issue here is when using retr...
Hello all. I am currently using a simple list with a custom page to display the records. That appears to work fine. On my custom form page above, I have a button that launches an spModal and uses widget-form to create a record in another table. I pop...
Hi Everyone,I am creating task using business rule on case table. But my requirement is to create multiple task based on drop down. I have field on case table call "tasks" , it is a drop down field. Based on value I choose from that field the tasks m...
