Adding an attachment into a Canned Message / Quick Message
Morning I have created a Quick Message and attached a document, but when we go to use the Quick Message the attachment has not pulled through. Any one had this as well ?
Forum Posts
Resolved! Field with Today's Date on Record Producer
I need to add a field to the record producer that auto-populates with today's date/time when the team member opens it to fill it out. It needs to be noted for the team member that they are authorizing the request at a specific date and time. Is this ...
Service Portal: Why sp View not displays on form when clicking a reference field's "info" icon?
Hi, In the Service Portal, when clicking the "i" icon next to a reference field, a widget opens to display record information. Though we have service portal view in service-now, why this service portal view not reflected in service portal? I...
Change the view on My Approval
Hi this is related to change management. Is it possible to change the UI form view for My approval record. Because most of the fields are missing on that. So we need to show more detail for approver. I am attaching 2 scren shot. one is for change re...
Add a filter to an embedded list?
Is it possible to add a filter to an embedded list? If so, can someone explain how to do it?
Resolved! How to clear field value using UI Policy
Hello Everyone,I have a requirement where i need to clear field value using UI Policy.Actual scenario is i created a variable set for Requested for & Request By where Request By auto populates current user name by default where i written javascript:g...
Resolved! Retrieve element from SOAP XML Response
Need some help here.... I have an onChange Client Script that runs a SOAP Message script include. The Client Script and Script Include are working, however I'm not sure how to get the specific value I need out of the xmlDoc that is created from the S...
Resolved! Need to add accordion menu to service portal
I added this html code for accordion menu on the html widget for service portal , but it's not working. any ideas how we can add an accordion menu on the service portal? <!DOCTYPE html><html><head><meta name="viewport" content="width=device-width, ...
"Source request" UI action in Procurement process
Hi,I installed procurement plugin and when I click on "source request" UI action present on catalog task it is redirecting to a page which is asking for some details. Code of UI action is belowfunction openSourceRequestPage() { var gr = new Glide...
Resolved! How to read a field value in workflow
I have a workflow with a Notification Activity. I want it to send the email to the user who created the record that started the workflow. The table, u_infosec_risk_review has a column titled usubmitter. usubmitter has a default that populates the col...
What is gsftsubmit(gel('sysverb_update_and_stay'))?
Hi! Could someone please explain what does this code do? What is the gel? gsftsubmit(gel('sysverb_update_and_stay')) Any help will be much appreciated. Thank you
Resolved! Added new state "more info required" on approval table state field.
Hi All, We have added new approval state as "more info required" on approval state. But when group approval gets create, if one approver changes state to "more info required" , for other group members, state not changing to "more info required". How ...
Resolved! UI Actions is visible even if condition is false.
Hello Everyone,I have created 2 buttons(UI actions) named "Under Review" "Investigate" in problem ticket to move phase(process flow), state & stage. Phase, state & stage are updating also as expected but button is visible after the condition is false...
What is purpose of GlideTransaction isVirtual function
Hi I have a requirement where is need to do validations for non interactive user accounts I am achieving this using gs.getSession().isInteractive(); One additional test i need to do is to validate whether the transaction is an external or system gene...
Resolved! how to cut / trim the value short_description records
Hi All, We have an input where we will get a value as short_description (For example lets say: 1 to 50 numbers in short_description) I want the value which is after 1 to 30 characters. How to trim the short_description value more than 30 characters ...