Email script render error: email script [ live_feed_message_headers</span><span> ] does not exist----getting this error.
Email script render error: email script [ live_feed_message_headers</span><span> ] does not exist----getting this error.
Forum Posts
Resolved! How to implement a user-friendly list filter
Hi All, I am building a table of service providers that I want to make searchable for our users with some dynamic scripting. Normally I would use the filter in list view but I want to try a different approach to make it more user friendly and would l...
Resolved! filter is not working on calculated field
Hi guys,I've created a checkbox filed with calculated value.It's working fine, so i have some true values and false values.When i filter on true, it gives me no record.When i filter on false, it gives me all the records includes the true ones.Why? I ...
how to add audit to an existing custom table?
We have created a custom table created already in our instance. We want to capture the audit - is there a way to add the audit for already existing custom table?
Resolved! Scoped app issue with client Script that calls a script include
I have a scoped application and I'm trying to create a check on a due date field on a record producer that only allows a date after 8 weeks using a catalog client script and a script include. Both the client script and the script include are in the s...
Resolved! what is current.rollup
Hi, What is current.rollup in servicenow. and how it works
Resolved! Assign Variables to Transform Map
I have a script that I want to write in a Script Includes called from a Transform Map. I also want to use results from the script in several fields. The results of the script will change for each imported record. I assume that I need to initialize th...
Resolved! List default view deleted in production
Hi Community, We have recently encountered the following error on the incident list view: Per HI: "Thank you so much for your time on the call. As discussed on the call, this issue is caused because of a known documented problem PRB591855. In y...
How to call script include in background script
I am trying to call following script include in my background script as follows but, not successful?My script include: var GetDemandChangesLastQuarter = Class.create();GetDemandChangesLastQuarter.prototype = { initialize: function() {}, DemandFunctio...
Resolved! How to count Distinct in GlideRecord?
Hi Team, I need to count the distinct number of requested approvals in the sysapproval_approver table. Like as shown in the below screenshot, the total count of approvals in requested state is 60, but after GroupBy of the Approval For the result is 3...
How to fetch table records through rest api?
Dear All, I'm not able to fetch all table records from one table. For e.g i tried below queries. https://instance.service-now.com/api/now/table/cmdb_ci_win_server?sysparm_limit=100 For above query m getting records but i want to fetch all records so ...
Resolved! Need help determining how a service portal page is called
I'm having trouble figuring out how a page is called from the OOB page. I need to make a small change but I don't see where to make it. 1. Open the Service Portal and click on the menu item Requests (https://myinstance.service-now.com/sp?id=my_reques...
Inbound Action - Script - Assign "Guest" if the from email does not match a user.
My script doesn't work. Can anyone help please. If a user that doesn't have ValueReatil in their email address sends an email to PeopleServ.... that is should open a case for them with "Guest" in opened for. However I get an error and no case gets...
Resolved! User Criteria not working based on User Location in Service Portal
Hi Snow Enthusiasts, I am trying to show/hide catalog categories based on User's Location in Service Portal. Sounds pretty simple. What I did ? 1. Catalog categories, items present. 2. Defined a User Criteria. Populated all the required locations ...
Resolved! What is the specific use of gr.initialize()?
Hi, I saw a OOB Email Inbound Action "Create Incident'' in my developer instance with below script: current.caller_id = gs.getUserID(); current.comments = "received from: " + email.origemail + "\n\n" + email.body_text; current.short_description = ema...
