I having trouble with an array. I'm trying to find if any of the choices that were selected is a Tier 3 group type. If so, then stop processing and make tier3 = true. So I hard coded the array and tested it on the BackGround Script: var tor = "Big...
Hi, We currently have an "Incident Commented" notification that sends an email to the caller and watch list of an incident when the public comments are updated. We also have an "Incident Resolved" notification that sends an email to the caller and wa...
I've created a new application to which I have extended the Task table.I have 2 type of groups, one of which will have an admin role associated to it and all others will have a user role associated to it.I want to filter the the assignment_group fiel...
Hi All, I need to create reports on Knowledge Article usage. I need to show the list of incidents attached to a knowledge article. Is there any table which saves knowledge & incident linkage records so that i can create report on it? Thanks,KUMAR
I have two separate notifications on incident, one for the Assigned To user, and one for the Watch list. The reason they have to be separate is because one links to the portal and the other links to the platform UI. But in many cases the assigned to ...
Hi, I want to know what is the retain policy of virtual chat conversation history. It's showing 'loading history' but for how much period its actually stores the conversation and is their any way to change this setting. Please advise.
I have a script in the condition for the Publish UI Action for Knowledge but it doesn't appear to be working. My script is below. role (kb_inc_mngt) has a Knowledge Base = Team A Knowledge Base role (kb_cpt_mgmt) has a Knowledge Base = Team B Knowled...
Is there any way we can add "Help text" in fields of incident table. This .'help text' option is available for variables of catalog items.Example
Hi All, I have a requirement to extract data from an inbound email and post to the short description field on the target record. We have an integration setup using notifications and when the record is initiated on the other system, it will respond ...
I am creating onSubmit client script and need to access of the reference field's table field value...I tried it by dotwalking but it didnt let me...I would liek to compare two values like this on my form (both reference fields)...anyone can help me? ...
Hi All, I have variables created with Single line text Type. I want to calculate their total value in another variable. I have written client script on Onchange event of each variable. If I am opening a saved item to edit or update the values, Total...
I created an onLoad client script that I thought would work and it hasn't been. The intent is to force this particular view on this particular table to have tabbed forms OFF. We want it to override preferences for users, forcing it to be untabbed for...
Hi all,I need to set the help text for a field in Request form as we have more information, help text in Record producer variables.I tried to configure label added the text in help box but it is not working.Please anyone sort it out.Thanks,Subramani....
Hi All, In my scoped app I have a logging system for debugging etc, that regularly outputs an encoded query to say "Found x number of records matching condition y" in combination with other things. Is there a way to take arbitrary GlideRecord.getEnco...
What would be the best way to disable all fields or make fields read only at form and list view level? When a record reaches at one stage, I want to make all fields read only and only admins should be able to modify them. What is your suggestion to i...
| User | Count |
|---|---|
| 133 | |
| 50 | |
| 35 | |
| 19 | |
| 17 |
