Hi Team, We have a Catalog Item where a user can request themselves or another User to be removed from an Assignment Group. This includes reassigning their existing tickets, if any, back to the Group. We also put in a Work Note in the ticket informin...
I have a UI action that is designed to trigger workflow, which then triggers a business rule. However, I require that the business rule perform a specific action when only the UI action is triggered. Would g_scratchpad work in this instance? Grante...
Could you please help finding out where I am going wrong and how can I generated this notification? I want to generate an email notification when any update is made to the incident in the closed state. Here is my inbound email action (Please ignore...
How can I run an onBefore transform script to convert mm-dd-yyyy hh:mm:ss to yyyy-dd-mm ? I attempted to use target.u_install_date = new GlideDateTime(source.u_asset_start_date) but it continued to show an error I've also tried: target.u_install_dat...
When creating a Form with Form Designer, you can have fields on the right and left side of a 2 column layout. This allows you to have the left or right side have more fields than the other. Is there a way to replicate this on a Record Producer on t...
My script is not working,GlideSysAttachment.copy('incident', current.parent, 'problem', current.sys_id);var attach = new GlideSysAttachment();attach.update(current.request_item.getRefRecord());ortable : sys_attachmentCondition: current.table_name == ...
I am configuring a widget where i am giving the name of a user as input and there is a submit button,clicking on it it will show a message "Hello" with the Name of the user i given as input.I have configured the widget but it is not showing any messa...
gs.nil() and gs.has() not working in scoped application script include. What is the alternative other than making JSUtil scope to "all application access".
Hi Experts; just installed the London version mid server on windows, but could not started, the wrapper log file has the entries: Launching a JVM...2019/03/13 09:50:34 | Error: Could not find or load main class org.tanukisoftware.wrapper.WrapperStart...
Our team is using spModal in Service Portal to pull up the ootb Form widget and am wondering if there's a way to get rid of the modal-footer: I tried to add some css to make display none, but it doesn't work: .modal-footer {display:none;} Has anyone...
Hi Developers, As i am new in service portal , i want to know how to set a cloned widget with an existing one. While practicing Service portal, I saw that in incident page end user view, it is showing assgned to and assigned group but in service requ...
Hi From what I can find on the community there doesn't seem to be a clear answer as to when to use custom tables and when to use a Scoped Application. We are in the situation now where we have to make a choice of which one to use for a project and a...
I am trying to set up SMS notifications on a Madrid instance. I am following the ServiceNow documentation for Notifications, and also referencing several articles on the Community site. So far, it's not working. I have added the Notification Devices...
Hello Everyone, I am trying to create a workitem (user story) in Azure DevOps when an user submits a ServiceNow reqest. I am building the REST message in ServiceNow, I am not sure how to setup the oAuth 2.0 and this is the first time I am using OAu...
Hi all - trying to figure out where I've gone astray here. First one, if statements in the record producer script 'section'. I want to have folks select from a 'select box' (request_type) and then use that to drive what appears in the description box...
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