Have a client that for Problem Task, they want they field changes that get logged in the Activity Stream copied up to the Activity Stream of the parent Problem ticket. I'm already copying the Work Notes and Comments up, but need to get the field cha...
Hello Experts,While I'm dealing with incidents, able to add users to the watch list. However, would also like to add group to the watch list.For now, I can see the option to select the users but not for groups. While I went bit further, found that th...
Hello, I am working on updating the approval request email notification that goes out to the relevant approver. This particular version is used for Service Catalogue items. I am currently unable to dot walk from the [sysapproval_approver] table to ge...
Hello, I've created several UI Policies for a field on our Problem form. Depending on the value in that field, depends on what other field shows below it. I have one UI Policy that isn't working. The default value of this field is -- None --. I've cr...
Hi Guys,I want to know how to integrate ServiceNow with Microsoft Intune. How can we perform the integration for ServiceNow with MS Intune.Can anyone give some inputs on this aspect then it would be great.
We have a requirement that when an Incident ticket is 'On Hold and 'On Hold Reason is Awaiting Caller' when the caller id adds additional comments to automatically change the State to In Progress. When call id adds comments and On hold reason is - A...
My workflow activity is skipping (manager's approval) only at one condition. But when I put my name, it worked absolutely fine.P.S- my manager is active IF - if condition is yes, it works fine . But when no is selected it skips the activity
I have noticed numerous questions in the forum about duplication of incident numbers, task numbers, CI numbers, knowledge numbers, and so on.Often these questions involve discussions of fix scripts that are not quite working.One of the more interesti...
Hi, What is the maximum number of variables that can be created per catalog item? I want to check if there are restrictions such as the upper limit of 50 fields in a custom table. Also, is the restriction of 8126 bytes per record included when a s...
How to get the display value of reference field in script include and use it in client script. I have done it using getdisplaybox but it is not supported or throws an error in some places, hence would like to do it through glideajax. Thanks in advanc...
Hi Experts,I created a navbar in Service Portal and want to style it so that a visited link has a different background color and font color. I found a Sassy CSS variable cheat sheet on github and found the following navbar variables, which all work...
Does anyone know a way to generate SHA256 Hash for a given Sting ? Say my String is "ABC" and my Key is "KEY"
We have an M2M table, u_task_cmdb_ci_appl, from the task table to the cmdb_ci_appl table. The table is displayed as a related list on change requests to show applications related to CIs affected by the change request. In the related list, fields from...
After SAML SSO setup with Azure AD by , I can not login to "https://<instance name>.service-now.com" by Admin Account (admin) . That is because authentication flow redirect to Azure AD. Admin account is not created in Azure AD. Could you please let u...
I have a situation where multiple records can be selected and then a List UI Action can be invoked. I am passing the list of sys_ids from getChecked() to GlideAjax to be processed on the Server Side. I am matching records from multiple tables and g...
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