Hello,There is one field "XYZ" where I want to inactivate it, but before doing that I want to make sure whether this field has been used anywhere in service-now scripting, table, BR, etc.As I have not created this field so I am not aware of its use. ...
Hi All, I want to configure some Incident Notifications for the P1 and P2 Incidents. Whenever there is P1 and P2 Incidents created notification will be triggered to the Assignment Group so the whole team will get notified in order to avoid the Respon...
I am attempting to write a UI action that inserts a new incident, and then goes back and updates the current incident. I can't seem to get it to update the State and Hold Reason fields, but everything else is working as intended. Is there an obvious ...
Hello, I am looking to achieve the reverse of this post. I have a currency field with a calculated value from a record producer and I need to make the amount "Read Only." However, this value may be in either British Pounds or USD. When I automaticall...
Good Morning, Hope everyone had a great Easter, I'm stuck on a tricky piece of code I can't get right, I'm using an ng-repeat to build out a catalog of hardware devices, in this case its Laptops, we have added a button which quickly allows people to ...
Hello, How to check user is logged in or not. ex - when user receives an email and in that user receives some link and after clicking on that link it should check whether user is logged in or not if yes then it should redirect user to particular se...
I created a back-end application for hotel delivery service.I have two tables one is for order and other one is for hotel staff to confirm the order Then, I started building a catalog for order table to improvise the UI experience in Service Portal ...
Hi I need to retrieve all of the customer visible work notes on a CSM case record (and probably ITSM incident too). I've done this by querying the sys_audit and sys_history_line tables, but our System Architect has said this needs to stop. From what...
I am working on notifications for our end users and wanted to start having them point to the portal. I did some researching and found this post: https://community.servicenow.com/community?id=community_question&sys_id=79d187a9db98dbc01dcaf3231f961933 ...
Hi All, I have a UI page for transferring a HRCase to IT Group and once I select the Assignment group and Click OK . The issue I have is after clicking on OK , the page is getting redirected and not staying on the same form . Please let me know what ...
I am getting follwong error after Helsinki upgrade on one fo my custom app.Illegal access to private script include DurationCalculator in scope rhino.global being called from scopeAny thoughts ?
Any way to change the Embedded Help -> Help Content font color? We themed our servicenow instance to use a lighter background for the navigation and help menu and now we're finding some embedded help articles are unable to be read because the font co...
Hello, I have a table and I created a record producer that maps to it. Once of the variables in the record producer which maps to a column in the table is of type Reference and it refers to table "HR Profiles". What I need is to set the default value...
I have a date field on a record, I would like to pull the date and get the day of the week from it. Heres what I have so far: var grDay= new GlideRecord('x_utsll_time_manag_hour_tracker');grDay.query(); while (grDay.next()) { var testdate = grDa...
Hi, I created a custom table in the Customer Service scoped application. The name of the table starts with sn_customerservice_[name]. I do not see an option to Delete the table. In my PDI, I see an option to delete a table when accessing it from sys_...
