Pressing the "Add" button on the modal popup of a Multi Row Variable Set (MRVS) while accessing the form via the portal will fire the OnSubmit client script. However, pressing the "Add" button on the modal popup of a Multi Row Variable Set (MRVS) whi...
Hello everyone, I want to update the stage of Requested Item record based on the state value of Catalog Task. I have one workflow on the Catalog Task and it will be in Wait condition using Wait for condition activity, when there is any state change i...
Will there be any issue on custom widgets of Service Portal after upgrade in future? We are working on CMS to Service Portal migration where we have noticed that we need to create some custom widgets too to achieve the requirements. Our concerns are ...
Hi All, How to reopen a closed case(sn_customerservice_case) when mails related to that case comes into servicenow? Usually work notes will update any mails with case short description received by servicenow. After closing the case if any mails recei...
HiI have one custom table and i am inserting record on the table whenever changing state is pending the Incident table 1. Once Record is created on my custom table one workflow will run on the record2. if they changing the state form pending to activ...
Hi Team, Is there any way i can configure the requested item SLA as per the task sla defined. for example i have a catalog item with 3 tasks and every task has 2 hour resolution sla configured. My requirement is the requested item SLA should be calcu...
hi all, very very urgent ...my prod mid server is getting retsrted again & again. i changed the logon credentials for mid servere which i did in my dev mid server service and it workd absolutely fine but with pro instance its giving me issue.. the ...
Can someone please share an example for "How to default a specific country on the territory selector for the Phone Number (E164) field type?" Thanks.
Hi , i am looking to switch view from list ex: i have triage view on list view when i open a record i have to switch to custom view which i have created when i open in form it should change to australia view
I need the have the Cost Center Code show up in the list view of the Department table. I have created a custom field on the department table to keep this data. I need help with a BR to keep the two in sync if it changes on the Cost Center table. T...
-Using IntegrationHub and Flow designer. Hi, I have to get a value "true" as boolean output from the script step and pass it as a boolean in the JSON payload builder step. I am facing the below issues. 1) How to get an output as Boolean from script...
Hi, I want to know App engine licensing for below scenario. My Customer wanted to retire legacy application and wanted to move towards custom app in servicenow. There are around 5000+ users including customer's supplier, partner and authorized servic...
Hi folks,I am playing with custom UI context menu action that allows ITIL users to bulk update the records.The plan is to merge OOB "Update Selected" and "Update all" UI context menu actions.So, I want to pass a comma-seperated list of ids to script ...
I wanted to automate the process of exporting and importing of update set between service now instances . This also includes Preview and commit like from DEV--> TEST instance I was unable to find rest API to do the same . Can someone please guide m...
Hello, I would like to add count of items which are contained in the header menu "To do" item - bubble with count of items in the list (please see attahced screen shot). Appreciate your help, Milan
