How have you set up the incident assignment process in the ITSM projects that you have handled? Are you assigning support group of CI or support group of service offering OR using predictive or task intelligence?OR are you assigning to service desk a...
I have one filter on the Service Offering table which should allow selection of Service Offerings that are parents in the cmdb_rel_ci table. This filter is followed by another filter that looks at the Application Service table [cmdb_ci_service_auto],...
Hi Everyone, We are building secured application with some emails notifications to users. when we send any email from ServiceNow to other system(any users email) it should be "confidential" Anyone has implemented such emails configurations? any ...
Hello Experts,I am new to ServiceNow and want to learn it from scratch. Can anyone suggest me what Can I do?
Hi Team,I've created an on-submit catalog client script that is intended to function exclusively on RITM records. This script is designed to initiate approvals based on specific variables, and the approval records should be linked to the RITM. Howeve...
Hello everyone, I want to know if there's a possible way to allow extra attachment extensions for one specific catalog item.
omit edit button in can read related list of knowledge base table for all the users except owner and ownership group members
Hi All, I have an incident record producer. There is a variable of select box type named as rp_subcategory. The choices in this fields gets populated based on 2 other fields - u_entity and u_department . While submitting it on the portal it works onc...
Hey guys,I'm trying to change the shown fields in the workspace.What I tried:1. Go to "Form Design", select the table and chose "Workspace". Sadly the view "Workspace" is in the global scope and my application is not. 2. Create a new view and config...
What Is a Query Business Rule in ServiceNow? A Practical Guide to Security, Performance, and Data Governance When I first discovered that not every ServiceNow list showed all available records, I wondered why. I knew there was more data in the databa...
We have a pretty basic Catalog Item Flow that does the following:1. Ask for Manager Approval2. Ask for Data Owner Approval3. Automatically add user to AD groups4. Wait 31 days5. Automatically remove user from AD groups added up in step 3 Note that st...
Hi All, We configured viewport with only an iFrame component on the contextual sidebar in the Service Operations Workspace. The iFrame is configured so that it references our own created portal page and has the Disable sandbox checked. The issue we a...
Is it possible to create/define my own custom built dictionary attribute that would be called in the attributes field?I thought they were maybe script includes, but I can't seem to find where they are defined.ReasoningThis is mainly out of my own cur...
Hi folks,I have an IDR running from QA to Dev in one direction.Incidents are being created normally and some fields are updating, but when I add a new comment, that information is not being duplicated.In both instances, the "Comments and Work Notes" ...
We have a scoped app where a person fills out a Record Producer on the Service Portal, and it populates a record in a custom table. That part works fine. But we are creating a flow that does various things when the record is first added to the tabl...
