Resolved! Make Field Read only - Workspace List view
Hi All, I am trying to make a field read only. Somehow in workspace list view it is not working as expected. Can we achieve this. Any solutions. Thanks you
Forum Posts
get answerID from DecisionTableAPI
I see the DecisionTableAPI and can happily use it to query and create and do what I want in that respect, but I have a scenario where I need to potentially add, update or remove and entries via a Script. The examples in the Product Documentation all ...
Data from a newly created table is not visible for users to pic from service portal
Hi all,I have created a new table ("Service Catalog Parent Tables" with following fields in it (Name, Company, class, created, created by, Tags, Updated, Updated by, Updates)). And created a child table 'Data Protection Advice & Guidance Tables' unde...
HR Agents are not able to create a custom list for themselves in My Lists (HR Agent Workspace)
The users are not able to create a custom list under My Lists tab in HR agent workspaceCan anyone please tell me why this occurred?Non admin users tried to create a list but couldn't while admins can still create it.Note: HR agent already has basic ...
Resolved! Endpoint Validation in Production
Hi all, Is there a way to validate or restrict endpoints being used in the production instance?Currently, whenever changes are made to any REST Message in Development instance, the endpoint field also gets captured in the update set. As a result, end...
Transform map - mapping of u_sys_created_on to target table sys_created_on
I have requirement where i have to map source .sys_created_on from the import set table to the target table I have tried it by field mapping - but after checking it by running the transform map it is showing as empty so i have written a script - O...
Send Whatsapp message through twilio when incident updated or created
Hi All,I have requirement that, need to send whatsapp message to caller or user through twilio whatsapp message when incident created or updated.Could you please guide me on this? what steps need to follow or please provide any docs which helpful for...
Resolved! Display only groups that a request_for selected user is a member of
Hi all,I've got a Reference field with sys_user_group attached. Now, I also have request_for field that is a reference to sys_user table.I want my sys_user_group reference field to only list the groups, that a user selected in request_for is a member...
Resolved! LDAP isssue Server Operational Status is false
ldap://apac-abc01:123/ Unknown host apac-abc01:123Verify server address and port are correct and accessibleServer Operational Status is false
Direct to Support Portal if User has pps_resource role - SSO login
Hello developers, We have a Service Portal and a Support Portal. It seems that anyone with a role other than snc_internal is directed to the Support Portal. This hasnt been an issue until our SPM group started assigning 2/3 of our staff as a Resour...
Resolved! How to show specific KB Article on Virtual Agent Chat Bot
Hello Team, I'm new to virtual agent, and I'm attempting to display a certain KB Article when we search using Keywords that we put to the Topic Properties. I'm not sure how to make a show flow. I tried a few things, but none of them worked. I'm havin...
How to reload a form after inserting new values on the form?
Hi There!!!!I need to reload a form after the flow executes and creates a task and populates it in the related list.It also runs a simple integration on the background.Is it possible????? To populate the fields and the task created without doing it m...
Schedule Walk-Up Appointment using REST API
Hi Community,I’m working on a requirement to create a walk-up appointment using REST API. I initially planned to use a record producer to achieve this, as it aligns well with the existing form design. However, I’ve encountered a challenge:The record ...
Mandatory 'Business impact' field when Proposing Major Incident
Hi community, I want the 'Business impact' field to be mandatory when I click the 'Propose Major Incident' UI action from the context menu. I would have thought this would be done by a simple UI policy, however because there are no condition changes...
To add a search in the service portal
Issue Description:In the "My Tickets" section, searching with keywords does not return relevant tickets, even when they exist. Example:When searching for the keyword "AD" under Closed Tickets, no results are displayed, despite the presence of matchin...
