Forum Posts
Hide “Start Workflow” UI Action based on "AI Field and Change Type" in Change Request Form
Hi All,I’m working on a Change Request form where I have two key fields:Ai (Backend name: ai) – a choice field with an option value: "yes" (which means "New to AI System")Type (Backend name: type) – indicates the change type like Standard, Normal, et...
Resolved! SAM and SAM Pro
Hi Guys,I require ServiceNow's SAM and SAM Pro features, differences, benefits and drawbacks.Can any one help me.
Automated Risk Assessment via Script Always Results in 'Low' Risk Level
Hello Community,I'm implementing automated risk assessments for Change Requests using a script. The script successfully creates and completes the assessment, populating the necessary records in the following tables:ServiceNowasmt_assessmentasmt_asses...
Resolved! Reference qualifier on CI in Record Producer
We wants to achieve reference qualifier for configuration Item variable based on two conditions: 1. if category selected as software it should show the records from table - cmdb_ci_service_discovered and cmdb_ci_service_auto. (For this we have wrot...
I am getting error 400 while sending attachment using the below code. Request to kindly help.
The business rule code :(function executeRule(current, previous /*null when async*/) { var targetInstanceURL = "https://dev****.service-now.com/"; var targetUserID = "******"; var targetUserPassword = "******"; var text = ""; var attac...
How to restrict RITM search in service portal
Our service portal is designed is a way that searching for an exact RITM number should not return a search result but should instead redirect the user directly to the RITM view. But post Yokohama upgrade this functionality is broken, now if we search...
Resolved! For the Active Directory Group Field, change to the validation to not be case sensitive.
Hi,I have a requirement where we have a field called 'Active Directory Group'. So based on the drop down of variable 'Account type', the show field message of the 'Active Directory Group' changes and based on the selection, it accepts only particular...
Resolved! How to hide all the Ui actions in a custom view
I have a Ui action name "on hold", this Ui action will be calling a particular view "on_hold", but this view is having all Ui actions. But I don't want to display any Ui actions/Ui buttons in the popup view. Can someone help
Subscription management Access
Hi Team, How can i access the Subscription management via Script? I want to be able to create a Business Rule with a warning msg to user, case there is no Subscription available Thank's in advanced
Resolved! Create Metrics on Interactions
Hi, Does anyone know if Metrics based on interactions work? I see the Interaction table as an option when I create the metric, but for some reason it is not creating metric instances. I have metrics created for Incidents, Incident Tasks, and other...
Resolved! Set Default Field to Show on Reference/List Collection Drop-Down Selection on Catalog Item
When creating Reference or List Collector variables in Catalog Items to be used on the Service Portal, it will typically show the "Display Field" of the table being used in the variable. We know that you can add additional fields to be displayed in ...
Need help with filtering users by last_found field in sys_user table
I have a custom field called last_found in the sys_user table. The field type is Date and Time. I want to filter users who were last found 12 hours ago.I initially used a filter for 2 hours, which worked fine. But when I updated the filter to 12 hour...
Not able to Hide Custom attachment type field in service portal
i am configuring the single form for both employees and managers . variables are shown based on the is manager field in the sys_user table , we have a field u_is_manager if it is true means user is manager if it is false means user is the employee . ...
Does the standard Splunk ES - ServiceNow integration/plugin allow for bi-directional updates
Does the standard Splunk ES - ServiceNow integration/plugin allow for bi-directional updates? Dear ServiceNow Community colleagues, I'm quite new to ServiceNow - Splunk ES integrations, I'd just appreciate any advice/further direction on this. Does t...
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