In our instance I have a custom option showing up in our actions on selected rows... dropdown. It appears to be happening globally. I have tried to find where this is being configured at but have had no luck. I have looked in the UI Actions select...
Hi All, I am creating a multi pivot report where Status and On hold reason is on top and assignment group on left. When I do this, I get few tickets on hold reasons for In Progress tickets. So I want to make some changes in back end if the ticket sta...
I want to create a POST request to my instance, but I get error:{"error":{"message":"Exception while reading request","detail":"Cannot decode: java.io.StringReader@11c4dca"},"status":"failure"} I want to create a row in my custom table. My data in GE...
Hi, I have a variable set which is being used in three catalog items. There is a client script in the variable set, that I want to disable for one of the catalog items. What script can I write so that the code does not work for one of the catalog it...
We're finding strange behavior on trying to add INC tickets to Problems. Some INC will get linked and others won't even though when you go through the process of going into a PROBLEM ticket, selecting the INC from the slush bucket, it seems like eve...
I have created a RestMessage and It's from working fine when i'm doing a TEST(UI Action). But when i'm trying to trigger that from a Script Include i'm getting below exception: OUTBOUND USAGE ANALYTICS - OutboundUsageAnalytics : OutboundUsageAnalytic...
We brought in moment.js as a global script includes and are trying to access it via a business rule it keeps returning as [Object object]. In our Business rule, we've put in the following: var x = new global.moment(); gs.addInfoMessage(x); This ret...
I have succeeded in getting an iCalendar attachment (.ics file) on an email message. Now, however, the body of the email is empty. Is there a way to populate the body of the email message AND attach an .ics file on the same email?
Hi Community, I would like to create a script that will query any records where resolved_at and resolved_by are empty, and set them to a specific value. I had assistance creating the following script to update records on my user table. How do I a...
I have two variables Country and state(variable name also same country and state), Both are drop down variables.Country has 3 options Australia, India, China. I need to provide state dropdown option based on the country selected if country = Australi...
Ho w do I add a new value or item in a drop down list for a field/column on the incident form.
can someone proved this article, even if I have logged in with HI Credential it prompting "You do not have sufficient privileges to access this knowledge item" https://hi.service-now.com/kb_view.do?sysparm_article=KB0687796 thanks for your help
Hi, I need assistance with querying one table and using the results to query on another table. The 1st query is on the hardware table and it working and it returns multiple users. Then I need to query the sc_req_item to check if they got active r...
Hi All, I received a requirement to remove read access for some ITIL users.(we have 3 different category of users who want to see only their tickets. To fulfill this requirement i am disabling an Out of the box ACL which provide access to itil users...
We are implementing service portal and branding. I haven't been able to find any documentation on what the standard size for the logo should be. I'm specifically talking about the logo in the top left hand corner.I found where the size of your backgr...
