Hello,I am facing an issue with the additional comments/work notes not getting updated on the RITM form and no record for the same getting created on the sys_journal_field table as it does for other tables.Essentially, whenever one posts an additio...
Where is the "home_splash.do" page located (the "loading" page that comes u as your homepage is loading in the background)? I've went through all the UI pages, and I can't find anything (maybe it's named something odd that I overlooked?). Can anyon...
I'd like to use the tools of the portal designer, to create a new homepage (instead of using jelly/cms type tools). Is this possible? If so, how?Thanks!
Hi All,I have a catalog item and have two reference fields, I have to get value from one reference field and copy that value to another reference field. I have tried the below script but it;s not working for me, Please suggest me the correct way here...
I've been trying to learn the REST API and have hit a wall. I'm able to generate Incident and Change tickets and now I'm trying to create RITMs. I started by running some GET tests on the catalogs and categories and was successful at doing a GET /sn_...
Hi All,we have a requirement wherein we need to get all the asset's assigned to a person in an email notification.If he has multiple assets, all the assets should be in the email.It should be in the folowing way"Below are the assets assigned to ${var...
Hi GuysI am wondering if any of you guys have done this. I am using the form widget and have buttons as below. Submit Online Referral is a server side button from the backendCancel and save as draft is custom buttonsCancels just leaves the form, and ...
Hi therewhats the simplest way to verify User Criteria when KB is searched using a script. GlideRecordSecure only applies ACL verification during query run time, how about checking User Criteria too while searching KB articles using script.For exampl...
Hello,Please assist me in how I would change the colors displayed on the heatmap report?The default color scheme is from a light blue to dark blue.I would like to provide conditions to reflect green, yellow and red depending on the column the number ...
I understand that gs.info() etc. allows scoped applications to write logs in defined verbosity levels. My question is how to enable or disable the logging of a specific scoped application?Say I run an application 'MyApplication' that logs by using gs...
This is an ongoing code I am scripting to query a workflow for the user submitting a request's Manager. The query is supposed to check the manager field on the sys_user table for whether or not 'manager1' or 'manager2' is the current Supervisor for...
Hi,I'm having some problems with updating multiple records from the list view of a related list. This used to work just fine, suddenly it stopped working.I can mark the values that I want to change in the list, but when I double click on one of the m...
Hi Friends,I am facing a weird issue in my business rule. I have below conditions in my business rule. This business rule triggers when "í„ctive" is checked from unchecked and then saved. Business rule is not triggered when "Active" is unchecked from...
I have the following code:var gr = new GlideRecord('new_call');gr.addQuery('transferred_to',current.request); // we're looking for the original CALLgr.query(); // perform the query// If the call that was transferred to t...
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