I have a requirement as follows.All users who are responsible for a system (u_cmdb_ci_service_system) should belong to the group "ServiceNow - System Responsible".If you are removed as system responsible you should no longer belong to the group.If yo...
Hello,I have the following question:I am dealing with a request item, and I am setting the assignment_group field on the request item = to the assignment _group field from a specific catalog task. (to make this easier, I basically set up 2 variables ...
We are trying to develop an integration with SharePoint online in which whenever there is a new ticket created or a ticket is updated on ServiceNow, it will be pushed real time to SharePoint Online List through the SharePoint Online REST APIs. How do...
Hi All, I have a Start and End Date(Date type) variable in my catalog item. User will provide those dates and submit the request. I have Start and End date(date time type) in the custom table. i have written a script to copy the date field value from...
Hi all, I have the below client script that we created by our implementer, which sets the next steps that you can select in that field. it also makes the state field read-only when it meets the conditions. We are in the middle of a rework of the c...
Hi all,I'm trying to create metrics to calculate 'Time between ticket creation and ticket closure' for a particular assignment group.I've written the following code so far but the script doesn't work at all whatever the condition is.From Subject Rece...
Hi AllI am having an issue whereby occasionally someone will close a Change Task, but the next Change Task will not automatically open.This then leaves the Change with no open Change Task.To catch these, I would like to create a report that shows me ...
Hi Everyone, is there a way to set different default values for specific views?
Hello all. I'm trying to get all affected CIs attached to a change request. I'm sending a get request to https://ven01523.service-now.com/api/now/table/change_request, which returns all changes and the main CI under cmdb_ci, however it doesn't return...
OK, so I have this nice Excel sheet that has approximately 250 records that I need to turn into templates for Facilities Requests. I could do them by hand, but there has to be an easier way. In my transform map, if I select the target table as ...
Hi All,Please suggest on how can the below requirement be achieved.We are doing bi-dierctional integration with SNOW-JIRA using REST API.Right now when an incident is created similar ticket is created in JIRA too.Comments are also getting updated bot...
Hi ,I have created an event and am triggering it via a business rule.like the one below var grTask = new GlideRecord('rm_task');grTask.addQuery('parent.parent',current.sys_id);grTask.query();while(grTask.next()){ gs.eventQueue("cs.rm.task.assignme...
Hi guys, I've noticed that the search bar is missing when I change my view port to mobile size. Would you guys have any idea why? HTML: <div id="homepage-search" class="hidden-xs wrapper-xl"> <div class="wrapper-xl"> <h3 class="text-center te...
Hello, How do i get the current domain of current user using scripts in ACL? after i get the current domain, the users of sys_user table should be restricted, ie, the users whose domain is same as the current domain should only have the access. How c...
Is there a way to direct link to dashboard with a URL. Like a published report but a dashboard? I have a requirement for this, anyone been able to achieve something like this?
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