On a CI record, I would like to see a Related List that is like "Affected by Task," but joins the change_request and task_ci tables. This is so I can see change request "Short Description" field from the CI page, instead of just the "task" columns.Fo...
Trying to write a fixed query to only show records in a table with a matching location to the user opening the table.Here is what I have for my filter:&sysparm_fixed_query=u_location=javascript:gs.myUserObject.getLocation()This returns "All > Locatio...
Hi fellow Service Professionals. How would you go about defining a object to store in a field with the data structure type? Case: scripted web service that writes to transform table. We have to accept a complex datatype via rest. That type will the...
Very simple client script set to onChange of the Incident Caller field. When the caller is set or changed, the incident location is updated if the caller has a location specified on their profile.=================================function onChange(con...
Existing: When we open any record in the form view, On right clicking on the Context Menu we have menu called "Export" so from that we can able to export the form view of the record using any of the three optiond [PDF (Portrait), PDF (Landscape), XML...
Difference between login.do and sidedoor.do
Hi guys, when I impersonate a non ITIL user and create an HR Case in Service Portal I receive error message 'Requested record was not found' and I'm not being redirected to the 'Ticket Form' page with the 'ticket conversation' widget. What am I miss...
I have a custom table in a scoped app. The table was extended from Task table. I have a server side glide query script in which I am trying to update the 'Active' field on desired records. It works fine. However, in the same script, when I try to upd...
I need to restart the single node which is having error. Can anyone tell how to restart. Is there any precautions to be taken before?ThanksJohny
Hi All, We cloned one of our lower instance from our prod instance. Unfortunately, We missed to take back up of two update sets before clone. Is there any possibilities to recover those update sets alone? Regards, GB
Hi Team, Need to set mandatory fields while closing the task (closed complete). After approval 1st task will be created, once we close the 1st task, additional task should be created. Could you please help me how to set mandatory fields while closing...
Hi, I want to display pop-up when form loads when contact field is guest (his userID is guest). I wrote the script, but it fails. Any ideas why? function onLoad() { //Type appropriate comment here, and begin script below var user = g_user.UserI...
Hi we 're trying to query the records in user table(sys_user) that the only active field was updated on last two days but somewhat the users records getting other fields updated daily basis and updated by integration feed even after the record was i...
what are all the roles needed for the users to access the API Table? We are trying to get the Application type of assets through below url. https://{our instance url}/api/now/table/cmdb_ci_appl?sysparm_limit=10&sysparm_fields=name, ip_address, sy...
Hello guys, I would like to ask you all a question about SLA in the related list in the incident form.I have noticed that the elapsed time is doesn't show the value in real time but It is necessary to refresh the SLA. Are there any suggestions to sol...
