Hi All ,I have a requirement for inserting records in custom table whenever there is a a new record created in Incident[incident] table .I have tried writing Async business rules for "update" and its working as expected . But the same business rule i...
Hi,How would I retrieve Requester email information which is displayed under the float when checking additional information ('i') on a requester in a incident.It seems to be defined id="sys_readonly.sys_user.email" under the float, is there a way to ...
I have a script to copy data from certain fields on CI records, and then clear the 'source' fields. I had the script working a few months ago, but it 'got lost' during a clone/upgrade process. Now, I am trying to recreate it, without success. The pro...
Running on Istanbul, we have added custom fields to the Demand (dmn_demand) form. When the Demand's type is "Project", the UI Action for "Create Project" is now available, and when used the OOB fields are coming over to the newly created Project. I'd...
Hello.Has anybody experiment or developed a workflow in ServiceNow that calls out to Google using the Google APIs? I'm interested in hearing about your experiences and lessons learned.I am interested in managing users in my Google domain via the Goog...
Hi All,I need to send approval request to specific group which is mentioned in the Variables of Catalog item.Initially I have used "Approval-Group" activity and inside the advanced script I have triggered the approival request.But it was not working....
There are a number of filters that we'd like everybody in our Service Desk to have as favorites. We have set up a homepage for them with widgets/filters/lists, but they're specifically asking for favorites to just one list each. Other than impe...
Hi ,I have been trying to generate certificate for saml configuration but they all give error "could not parse csr " when placed for validation.When I check for validate certificate on servicenow, there my certificate is validated.I am very new to th...
Hi All,I have a record producer to create incident. It has few fields including Short Description,Description & Contextual Search macro.Contextual search is showing results only when I type value in Description & not for Short Description. Knowledge ...
I want to fetch all the users from a particular field from a custom table and add them as members to a group if they are already not a part of it.I am using below code but i get the error 'Array object has exceeded maximum permitted size of 268435456...
We are developing a servicenow enforcer. And facing a business rule trigger problem.For example, there are 2 before query business rules, one on incident table, one enforce on caller table.When incident business rule(filter query) are executing, some...
I want to know if there is any way we can control pagination to show only 5 items on Data Table from Instance Defination widget?
Hi all, My organisation is going down the discovery route and part of that is reviewing all our CI forms.To keep them as clean as possible we want to arrange attributes into sections so they are displayed in tabs, but what we can't figure out is how ...
I have a need to call the Identification and Reconciliation API from a scoped app.We have installed the Flexera integration into ServiceNow. The Flexera integration is a scoped app. As delivered the integration makes use of a conventional Import Set ...
