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Multiple discovery source and single CI

I have a multiple discovery source integration with servicenow. SCCM, service-now , snow , manual etc. Issue is with snow integration. We have many CIs records discovered using sccm. But now we integrate snow with service-now which results in duplica...

Hafsa1 by • Mega Sage
  • 1417 Views
  • 1 replies
  • 0 helpfuls

ServicePortal redirect URL

Hello,   I am trying to change the ootb simple list widget to redirect the user a webpage outside servicenow.   At the moment when I click the link I want to trigger the redirect instead of going to https://www.newurl.com the user is being sent to ht...

Salzo by • Giga Contributor
  • 5125 Views
  • 8 replies
  • 0 helpfuls

Resolved! HTTP post method optional parameter in json content

Hi all, I'm working on integration of Microsoft Graph API into my application and facing an issue with optional parameter in the json body content. How can I filter optional parameter of that json content of my HTTP method defined in my REST Message,...

Felix20 by • Giga Guru
  • 3589 Views
  • 8 replies
  • 0 helpfuls

Add drop down filter and date range to ng repeat table?

I have a table built in my service portal widget using ng-repeat. I am wanting to add a drop down filter to a specific column header (state), and also allow a date range picker for the column header (created). Has anyone done this or could someone po...

robhaas by • Tera Contributor
  • 7490 Views
  • 9 replies
  • 0 helpfuls

Resolved! How to generate a user, role, inherited from group report

I am trying to generate a report from user role table, for all user with their role, inherited count,granted by,included in role columns The list come with user and htier roles with inherited count However i cant find how the user inherited this role...

Rahul165 by • Kilo Explorer
  • 3513 Views
  • 3 replies
  • 4 helpfuls

Resolved! Override parent business rule(s)

Hi All,I have extended the alm_asset table as I will need most but not all of the functionality from the parent table. I would like to change the behaviour of some of the business rules slightly and am wondering if it is possible to override it on a ...

Greg42 by • Mega Guru
  • 6802 Views
  • 8 replies
  • 4 helpfuls

Can you set a static backdrop for spModal?

Is there a method to set the backdrop to static when using the spModal class? When using GlideModalV3 class I've been able to use the '.setBackdropStatic(true);' method, and with uibModal I can set the option 'backdrop: 'static' to accomplish this. I...

rbeeman by • Mega Sage
  • 2299 Views
  • 1 replies
  • 0 helpfuls

Resolved! How can I change the state of a Catalog Task from Pending to Closed Skipped in a workflow when after a rollback the Catalog Task is not needed?

I have a workflow that in one step a flag "TAC Needed" is set to true.  Two steps later a test is made of that workflow variable. When true the catalog task, "TAC Implementation" is created. In "TAC Implementation" they can  change the state to  Clos...

Ed Parker by • Kilo Contributor
  • 4161 Views
  • 2 replies
  • 0 helpfuls

Resolved! Deleting cmdb_rel_ci records through a Business Rule

I've successfully created a BR that runs on a specific CI service table to create a specific relationship between the current CI and the parent. This is triggered when the parent field changes AND is not empty.  I'm not trying to create the same rule...

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