Hi All, I noticed that some phone numbers are "clickable" and some are not. I have it working on a record producer and it works using Edge but not IE...Edge: Shows up as a hyperlinkIE - Does notDoes anyone know how to make the phone be clickable so...
I would like the browser address bar to scroll out of view when scrolling down a page and return when scrolling up. This is normal behavior on most websites but Service Portal seems to disable/break this. Is there anything we can do to fix this? I've...
We have a workflow on the Task table, creating a project/task with the parent on the prj an RITM. When the Proj Task closes, we need to force the w/flow to update for the wait for condition to continue. I'm trying the business rule that I've found o...
Hi, I am trying to create a widget that has a uib-datepicker and am having issues splitting date/time fields to separate date and time elements. The only thing I got to work so far looks like this: var avail = new GlideRecord(appt_avail); avail....
Hi,I have a requirement, where I have to create multiple requests or multiple request items under a single request using one catalog form having list collector variable.If list collector have 3 values selected than 3 records to be created with other ...
We are on Istanbul, patch6I have a user that is able to get into reports, create and modify reports, but is unable to save or insert any report he creates or modifies.The save button is available for selection and Insert and Insert and Stay are avail...
Hello all, Can anyone point me in the direction of some documentation / articles that give an overview and some details around using the outbound HTTP log? Thank you Jamie
Hi,Issue is that Automatic reply mails from outlook are not recieved in the system. Like if i set Out Of Office auto reply in my outlook, the notifications which i recieve from service-now instance are not auto replied or recieved in service now inst...
Hello all, I have added a field to a form but it will not appear for non-admins. I have checked the ACL's and even added a read ACL to the field for the role that the users have but they still can't see it. Any help would be appreciated!
I have an after business rule that runs on insert and update on the sys_user table. I create a new record in another table and need to check to see if the action on the sys_user table is an insert or an update. How can I make that determination in th...
Hi all. I'm trying to set an automatic redirect from a UI page to a site outside of our SNC instance.The redirect URL will differ according to the parameters of the UI page.The parameters are stored in the variable sysparm_number.This is what I have ...
Can anyone please point me to where this global business rule is being called.The rule runs a function that displays request item stages based on either a workflow or execution plan.I can't seem to locate any script / script include or business rule ...
I am trying to configure my test instance to allow notifications to be sent/received by one group of users. Enabling email sending/receiving is global, but is there any other way to restrict email from being sent so I can test just for one group of ...
Hi I am trying to create a new branch on my service catalog request workflow to differentiate between Service Requests and Purchase requests to get rid of the "automatically approved <$1000" step on a service request.I created a variable set that I a...
I have a 3rd party Integration that writes to custom fields in Incident Management. I then have BRs that monitor those fields and make appropriate adjustments to the (native) Incident fields, based on our internal requirements. Most work very well. O...
