Resolved! what are global business rule in snow & and when to use
what are global business rule in snow & and when to use?
Forum Posts
Scripted Web Services : How to add namespace to response XML?
Hello, I am working on the out-of-the-box scripted web service "InstanceInfo" I am using SOAP UI client to invoke the web service. Everything works fine, just that I need the namespace "xmlns:ins="http://www.service-now.com/InstanceInfo" in the respo...
Resolved! CMDB CI Display value
Hi All, I have created a UI action to convert existing incident record to ENHC (enhancement record). I want to map the value of cmdb_ci field on INC form to Application field on ENHC form. The problem is we have many to one mapping here. We can have ...
Resolved! Auto-populate the manager's e-mail address
Hello All, I am trying to find a easy and good solution to populate the manager's email address of a user from the sys_user table in a custom variable field for a service catalog item. The name of the variable field is "mgr_email" and I want to pull...
Resolved! sys_template filter field on variable
i am trying to restrict a variable to only show specific templates. For example in the template i am making an incident template, where the category is 'Request'. In a record producer variable I am trying to add a reference field to only show the...
How ServiceNow can store JSON format?
Hi All, Need a quick help, I have exposed a CREATE API to some external system, the external system is sending data in the below JSON format. We had decided to store the dynamic characteristics coming from external system in the Name-Value pair field...
Need to Trigger Approvals based on the Selection of Variable on the Catalogue Form
I have four variables on Catalogue form and each variable have different approval action. If i selected only one varaible, only one Approval task should trigger and if i select only 2 variable,2 approval should trigger. currently all four are trigger...
Resolved! How to set default value to assignment group?
How to set default value to assignment group on incident form?
Resolved! How to default Assignment Group and Assigned To on Create New Incident form
Hi All - I was wondering what is the best way to go about auto-populating the Assignment Group and Assigned To on the Incident form based on the user that is logged in. For example, I am on the Help Desk, I take a phone call, click on Incident -> C...
Update set errors when adding a KB
I needed to create a new KB with unique permissions. I went into DEV. And after creating an update set, used the insert/stay function to copy an existing KB that was working in DEV and PROD. I set my new permissions and updated the KB. I set the upda...
Resolved! How to recognize the notification used for a mail ?
Hello My users would like me to change the content of the mails (received by notifications) when they create a request. I don’t know how to find the corresponding notification as I search in notifications with part of the text included in the mail bu...
Setting Template Field Value
Hi, I need to setting defalut value for the template field whenever a new template is created. I create after update business rule. (function executeRule(current, previous /*null when async*/) { if(current.isNewRecord() && current.table=='incident'...
Resolved! How to find day of the week in service now
Hello Friends, Could you please help us here, we have one schedule job that runs on daily basis and inside this scheduled job we have condition to trigger notification only on Wednesday. So, to achieve this we have write a script that will tell us th...
How we can update custom js file for ServicePortal?
How we can update custom js file for ServicePortal?
Resolved! How to add two or more email ids in the system property so that can be used in the email scripts, to be sent as cc in when notifications are sent?
Hello, I need to add two email ids as cc whenever notifications are sent. I created a system property to store the email ids and used it in an email script. But when the notification was sent, in the cc it was displayed emailidINCnSR which is the val...
