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Resolved! Changing the Active form tab

Hi, my question comes in two parts: We have three form tabs on our incident form - notes, related records and resolution details, with notes the default active tab. Firstly, I created a basic on load client script to change the active tab from notes ...

Cirrus by Kilo Sage
  • 2667 Views
  • 3 replies
  • 2 helpfuls

Mark Request Closed Incomplete via Request Item

Hi all,When our request items are completed (Closed Complete), they, in turn, set the parent request's state and request state to Closed Complete.The issue that I am having is if a request item was to change to the state Closed Incomplete, the reques...

Resolved! ACL on sc_req_item variables

Hi all, I created an ACL on the sc_req_item table to restrict write access of Variables to only itil users. Other ACLs on sc_req_item also require itil role to write, so I don't see another ACL overriding this one. The problem is a user without the i...

kedler by Kilo Guru
  • 3937 Views
  • 4 replies
  • 1 helpfuls

Resolved! Reporting on METRIC_INSTANCE

Hi All,I have a requirement in which I need to fetch the State duration of each states viz. New ,assigned, WIP .So I have configured one report on metric_instance table and querying it accordingly. While it suffice the requirement, but there has been...

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kirti0604 by Kilo Contributor
  • 5272 Views
  • 3 replies
  • 3 helpfuls

Reference icon field not visible

Hello, The refrence icon is not visible for the assignment group field which is reference field. In the same form, for other reference fields, the icon is visible. The screenshot is attached.  The same form, when we view by impersonating another end ...

reeba1 by Tera Contributor
  • 2682 Views
  • 12 replies
  • 4 helpfuls

How to remove the signature in Inbound reply message?

Hi Team, I have a requirement to capture only the content of the email body not with any signature. Please see the below screenshot In the above the actual comment is "Dev team non production testing please ignore if you get any emails wrongly" .I w...

gokulraj by Giga Expert
  • 3571 Views
  • 13 replies
  • 0 helpfuls

Inbound csv import starting at a specific row

I have an inbound action that is creating a data source from a csvOn import I have the inbound action set to current.header_row = 5I would expect the import to start from row 5 as header and then import the data from row 6 onward, however it keeps fa...

tricial by Giga Contributor
  • 3057 Views
  • 17 replies
  • 1 helpfuls

How to update/upgrade custom cloned Widgets?

Hi Everyone, As our organisation begins the process of updating to London I'm looking at our custom widgets (18 of them) which have been cloned from OOB widgets dating all the way back to the dark ages (Jakarta, lol) and I can see there are a few cha...

REST API Limitations

Is there a limit on how many records can be uploaded into ServiceNow via the REST API? I'm using a camel microservice to upload records into tables, and I get inconsistent results with serviceNow throwing different errors, like throwing an authentica...

danroga by Kilo Contributor
  • 5246 Views
  • 2 replies
  • 2 helpfuls