Hello all,I have created a before query business rule for a table that creates an encoded query to return certain records based on our security. However, an issue I am running into is being able to get the filter at the top of the list(e.g. Status ...
HelloRight now, when a user opens a service request, the form auto populates the phone number with the logged in user. I want the phone variable to be based off of the "requested for" variable. How would I go about doing this? Here is the script in t...
I want to show incidents where Requested for field should not be the current user. How to use this condition dynamically?Is "IS NOT(dynamic)" filter is available?
Hi all,I'm currently configuring our service portal and have come across an issue on the View all requests drop down and also on the View all button on the simple list. If I try them as admin they work fine and take me to tables containing the full...
Hello All,We have a 24/7 schedule entry that is configured as All Day - Repeats Daily:I do not believe this is the best/correct way to configure this, any SLA definitions that use this schedule all have an extremely long running time:What is the best...
Hi All, I am having an onSubmit Catalog Client Script on Service portal to prevent it from Submitting without Subcategory2 value, But it is not working.And also I have tried the same using GlideAjax, that is also failing...Please find my code below,T...
I've tried to create an email Notification that triggers when a record is inserted into a Database View, however, it doesn't seem to work. I'm wondering if this is because it's a Database View or whether I'm doing something wrong. The Database View I...
Hi All,I want to restrict users from attaching files on incident form, once incident is closed or resolved.Kindly provide your input on this.
Hi All,Currently we are using Istanbul version.We created few catalog items in different update sets and merged all the update sets to move from one instance to another.But after merging we noticed that the updated captured in merged update sets wa...
HII want to use some jquery elements in some requirement. I have added the code into UI scripts module and calling it by <script language="javascript" src="CoolClock.jsdbx" /> But by inculding those files, I am not able to use CMS properly. While add...
I am trying to call following client script inside dynamic jelly page. But onClick won't work.<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"> <g:evaluate>-------- so...
We have a business rule mark closed on task table with condition (current.state.changes(3)||current.state.changes(4)current.state.changes(7)) which make current.active = false.But this BR is affecting Incident and Change applications. When incident s...
I have heard that Jelly scripts are being phased out in favor of Angular.js. Is this accurate? And if so, is it limited to any particular sections or is it just in general?
I followed the build a servicenow sample application and on Lab 15 i added a new business rule. I copied and pasted the javascript in the example and when i tried to add a new attendee i get the above message
Hi All,I have a script include that has a number of GlideRecords to check or set field values on incident and change.One value I am passing is the CR planning requested flag and if it is true do this else do that. The problem is that the value always...
