Forum Posts
Resolved! How to ignore Business rule triggered by GlideRecord
We are developing a servicenow enforcer. And facing a business rule trigger problem.For example, there are 2 before query business rules, one on incident table, one enforce on caller table.When incident business rule(filter query) are executing, some...
Can we limit no of items on each page in Data Table from Instance Definition widget?
I want to know if there is any way we can control pagination to show only 5 items on Data Table from Instance Defination widget?
CI Form Design: Adding CI Relation Formatter in new section under tab sections
Hi all, My organisation is going down the discovery route and part of that is reviewing all our CI forms.To keep them as clean as possible we want to arrange attributes into sections so they are displayed in tabs, but what we can't figure out is how ...
Calling Identification and Reconciliation API from a scoped app
I have a need to call the Identification and Reconciliation API from a scoped app.We have installed the Flexera integration into ServiceNow. The Flexera integration is a scoped app. As delivered the integration makes use of a conventional Import Set ...
Resolved! Real Time scenerios in ServiceNow
Hai, Can anyone send me some Real time scenerios in ServiceNow so that it could be very helpfull for me to gain some knowlwdge as fresher.
How to assign different views to different user?
I have created an Application on which i want a simple can see certain fields only while Manager can see additional fields as well. How can i achieve it?
Resolved! Work notes mandatory when assignment group changes
Hi Team,When a request is re-assigned to a different assignment group I need work_notes to be mandatory.If I am re-assigning to a different user within the same group work_notes should not to be mandatory.For that I have written client script onsubmi...
how to get pre-populate country code before phone number in record producer
Hello Experts,Can anyone help me in getting the Country code pre-defined in Phone number field and changes with change in country in record producer. Desired requirement is given below FYI:thanks in advance.Regards,Prathap
Displaying as "Undefined", when we get value from table
In a Catalog item, when we try to get a value from a table, the field on the catalog item is displaying as "Undefined".I have also written a Client script to clear the value, but the "undefined" is not getting cleared.Please suggest.
Resolved! Open URL in new browser window using UI Action in Custom Scoped Application - Jakarta
I am trying to open the URL for a Knowledge Article (KA) in new browser window using a UI Action in Custom Scoped Application - Jakartaaction.setRedirectURL works fine; but opening in a new window is required...window.open('https://devXXXXX.service-n...
Resolved! save (ctrl s) UI action on form widget is not working
Hello Experts,I have UI action in form widget in service portal. when I click on save it is not showing any progress or nothing happen. same UI action is working fine in different page. Can any one suggest me please.Thanks
Resolved! Why would my additional comments Not be using the api?
I'm doing a business rule that is using the REST Put method (which is working perfectly). I'm using the script inside of a business rule and when I put something else into the field (different variable) it works, when I try current.comments it's blan...
com.glide.processors.soap.SOAPProcessingException: Web service update called for a missing record: 1883aa810f3df5001fb4715be1050e38
Hello Experts,We are testing the incident - wsdl in SOAP UI tool. Using the insert we are able to insert a new record in Service now. Now from the soap response, copied the sys_id and we are updating record using the sys_id, it is giving us the follo...
Resolved! getDisplayValue returning value from wrong field
I have multiple fields on a form. I'm trying to get the value of a choice-list field called 'patient_category'. But, the following code always returns the value of another field on the form -- the patient_name field. regardless of what field I ...
