This may get a bit confusing so I will do my best to explain.I have Table A and Table B. Table B contains children of objects in Table A (parent). Table A has a field called receivers which are comma separated userids. Items from A and B are assigned...
Is it possible to see a populated value in a Document ID field on the UI that is set via script / g_form? This answer is very close to what I am trying to do, but needs to update the UI.I have a custom sys_id param set in the URL that populates a d...
Hi, could you please give me answer about sprint
I am struggling to get list of group names based on group type. The "type" column have List type field in sys_user_group table. Type columns can have more than 1 value (Incident, problem, approver, security, etc). I created a script using GlideRecord...
Hi, We are trying to connect SOAP Message created in Service Now. We have downloaded certificate from the wsdl url and registered in our windows server from where we are making the call. This SOAP Message is defined as Basic Authorization with userid...
I am trying to activate a POST request whenever a business rule is activated, because I want to send the contents of a ticket to my local database whenever a new ticket is made.I have tried to add this code just to see if I can get the 2 servers talk...
We are looking to implement a Business Process Management (BPM) tool. We do already use Service Now for ticketing, change etc. As it seems Service Now can do a lot of the forms and workflow functionality, is there any point having a separate BPM tool...
Hi there,I am very new to Service NOW. I was trying to accomplish that every time an incident is created, I send a REST post request to an external server. I tried to follow the guide https://express.servicenow.com/support/videos/servicenow-express-o...
Hi All, This is going to be a bit difficult to ask since I am very limited in what I can share as far as code or screen shots given the information I am dealing with, but I'll do my best and have dummied up some data to show the behavior at least. ...
I want to check a users company and then use a form view (incident and change request) for the associated company.
I have a custom table with a Date/Time field named PressedButton.This table also has an Integer field named Year, an String field named Month, and an Integer field named Day.When I run this: var nowdt = gs.nowDateTime(); var gr = new GlideRecord('u_m...
I have to set up a group email notification. I have an email template in which values for some fields are pulled from a table. I have written an email script to get the value of one particular field. But i don't know how to call the email scrip...
Hi All,As per documentation isValidField() method used to check whether the column present in table or not. But, this method is returning false when end user logged in but working fine for ITIL and admins.What can be the reason for this?RegardsSwamy
Hi All,I am trying to show request status with stage indicator in service portal as same as in normal requested items. I followed the solution provided in below thread. This is working fine for admins, but if the logged in user is non-admin then some...
Hello,I don't find where I can modify the menu title in the header of service portal :I would like to rename these.Thanks in advance for help.Regards,
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