We have a business rule mark closed on task table with condition (current.state.changes(3)||current.state.changes(4)current.state.changes(7)) which make current.active = false.But this BR is affecting Incident and Change applications. When incident s...
I have heard that Jelly scripts are being phased out in favor of Angular.js. Is this accurate? And if so, is it limited to any particular sections or is it just in general?
I followed the build a servicenow sample application and on Lab 15 i added a new business rule. I copied and pasted the javascript in the example and when i tried to add a new attendee i get the above message
Hi All,I have a script include that has a number of GlideRecords to check or set field values on incident and change.One value I am passing is the CR planning requested flag and if it is true do this else do that. The problem is that the value always...
Hi,My colleague doesn't have admin rights to see attributes of various CI classes. So, he is looking for me to walk him through each potential class that he is looking for. For example, if he plans to track windows servers specifically, I have to go ...
I'm noticing on this docs page Map with transformation event scripts that there are code samples that appear to be creating events via a new GlideEvent call, but I haven't been able to find this in use else where. What is the difference between ...
Hi,As per "CMS training" on servicenow website, I made some changes to "Service management CMS" page which I want to revert back to originalChanges are captured in the default update set but there is no related link to revert back to previous version...
In our instance, the Location field on the task table is dependent on the Company field. However, in Projects, we want to be able to associate the project to other Companies, but want the location to be restricted to one of our company locations, n...
Hi,I have an issue that, when an email is sent using the email client, the 'sys_updated_on' field is not updated with the date/time of the update. The activity is updated with the correct date/time, but this is not reflected in 'sys_updated_on' - i.e...
what does GlideStringUtil.escapeHTML(); does?
Hi,in my widget I need to load all records - 2 fields (e.g. name, surname) from table (e.g. Person)My client script:c.server.get({ action: "getUsers" }).then(function(response) { console.log(response); });My server script:if (input && input...
Hi. I am trying to set up an email notification that will be sent to the assignee of a change 1 hour prior to the planned start date. To do this I've attempted to create a Scheduled Job that runs hourly, checks for records where the planned start dat...
How we can Restrict certain groups in ServiceNow to only P1 and P2 incidents can assigned to particular group
Hello,I need to query sc_req_item from sc_task, I tried different combinations but I could not make it to work. Could someone please assist.var current_cat_task = g_form.getValue('number');var gr = new GlideRecord('sc_req_item');gr.addQuery('sys_id...
I have extended both the request and the requested item tables to create two new tables: position and required item, respectively. This is to allow people to define what catalog items are required for new hires so we can automatically script creation...
