Hi All,One of my colleagues has added a new UI Action 'Reset Change Workflow' to our change Request form. This is meant to allow users to reset the change back to draft at any stage of the workflow, and it will cancel all the approvals, and reset t...
Hi Team,I have a requirement to build multiple surveys based on some condition on Incident table.e.g :- I have to implement 5 surveys which have 8 questions. Now based on one field "Contact Type" on incident out of 8 questions, i only need to change ...
Hi all,I have a requirement to create a new portal in my instance, with a page to access a particular type of ticket. I created a new portal, I created the proper pages, and I set them all as public, and I did the same with the widgets. I thought tha...
Hi Everyone, So we recently implemented Automated Test Framework in our Dev and Test environment. I built out all the tests in Dev and used an Update Set to push it to Test environment, For some reason, the Tests, Steps and the Suites got copied dow...
I have included TableUtils in script include (not working)..however it worked when I ran in background script var tu = new global.TableUtils(sysClass); var classHierarchy = tu.getTables().toArray(); ciClassH=classHierarchy.join(':'); var ciParentT...
I'm trying to copy a single attachment. Why is my code not working?//Create copy of attachmentvar gsa = new GlideSysAttachment();var fileName = attachment.getValue('file_name');var contentType = attachment.getValue('content_type');var content = gsa.g...
Hello All, Can any one tell me , can we achieve all scenarios using Business rule that we achieve with workflow. when can we use workflow and Business rule.
The Survey is configured and there are some questions on it. It has a numeric scale with each questions.(radio button) If user selects ( 1 or 2 ) very poor, the comments box will become mandatory. For other values (3,4,5,6) it will be optional to fil...
What permissions does a non-itil user have to have to see incidents?
Hello: I have searched the Community for this and haven't been able to find quite what I'm looking for. I need to create a catalog item workflow script to set the due date of the item based on the date it was requested. If they select Project from ...
Hi ServiceNow Community Developers, Do you know if there is a way to put 3 variables per row in a catalog item form? For instance when you define variables to add to a form you can have a container start where you specify "2 columns wide" on the layo...
Hello All, I want add current demand assignment group members into approvers tab which is available in the related list of current demand? Please have a look into screen shot highlighted in red color. I have selected current assignment group as "Cab...
We have an internal IT group that wants to submit catalog requests (for existing catalog items) using the API. We want to be able to control which catalog items they can submit. Ideally we would like to do that per the User ID we give them so maybe i...
Hello community members, Does anyone know if there is a way to display different help text based on selections made on a multiple choice variable? I have text now, but it displays the same no matter what choice is selected.
How do I produce a report that shows the content of the fields not the last updated date? For example in Incidents - need to list all the updates in a report
