I have a requirement to copy a Knowledge article into a Change Task, including any attachments that might be on the article.Here is the business rule:// function onDisplay(current, g_scratchpad) { // When to run: Display ...
I've got a UI Action that builds some XML. Here's a snippet.<locations> <location> <locationNumber>1</locationNumber> <locationSysID>a7ca11cadb84c74032afdd0b5e9619d3</locationSysID> <addre...
Just learn one side effect of using g_form.addOption it will trigger the onchange event on the client form.... So you need to check at the beginning you event outcome. so I added...if (isLoading) { return; } if(isLoading) return; clearO...
Hi all,I have created a dash board, I successfully added an image to that dashboard using content block-> static image, But it is visible to me only, i should make visible to everyone. When i am trying to add image to the dashboard, it is getting a...
Hi ,I will tell you the scenarioFirst user will raise a request in service catalog, Now it will route for his manager approval and after manager approval it will route for Group approval.Now in group approval, if they want to add another group as wel...
Hi guys, I am creating a UI action which will close an INC (logged via inbound email) and log a corresponding 'HR Request' record.This is working great but what I am struggling with is how to copy the Additional comments over to the new HR record.It ...
Hi All - I am looking for the best way to create/populate a custom field on the User form that I will name MGR Email, and it would do the following:- prefix with a static value of: mgr- then grab the value in the Location field for that user (Loc...
Folks,There is a small doubt I have on which I need clarification. Any feedback would be helpful.Most of us are aware of this User Criteria function in ServiceNow which gives us the ability to restrict data access to a group. We can create user crite...
I am building custom relationships and with that custom Edit buttons, (for good reason I wont go into now, you will have to trust me!) So the Relationships themselves are filtering on a Type value, and there is a single UI Action which is displayed o...
I have challenges from time to time with form layouts, Does anyone know where they are saved within the instance? thank you
Hi,Using Istanbul, KM v3Specifically, we wish to have articles that will dynamically update on viewing to show:Top 5 Most Recent Articles for the CategoryTop 5 Most viewed articles for the CategorySpecific Business Item or Catalog information for the...
Hi, I'm trying to create a UI page that has certain fields readonly based on role. I have the following code in my client script, but I'm getting errors in my console saying gs is not defined and $(...).ready is not a function. Can someone help...
I need to enable edit to two specific fields in sys_user to Joe User who is not an itil user. I've taken the following actions:- Disabled the ACL for sys_user write operation- Validated ACL for sys_user* write operation is enabled- Added an ACL for s...
I want my Record producer to redirect to a homepage after submitting the record with a message of the RITM submitted?I am trying with this code but still it is not redirecting me to the home page and redirects me to the RITM page.function onSubmit() ...
Hi All,I want to add an image on the survey header.I have added it through the image icon present on the Introduction field but when am checking on portal the image is not displaying.But for other survey image is visible.Thanks,Neethu
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