Hi All,I need to place an extra variable inside a variable set applicable ONLY for 1 catalog item. For other catalog items that uses the same variable set, this extra variable should not be displayed.I tried keeping the order of the extra variable 'd...
Hi ,I am trying to check the roles of the logged in user to display a piece of HTML .<j2:if test="$[gs.hasRole('R1') || gs.hasRole('R2') || gs.hasRole('R3')]"> <a data-t...
Hi All,I have a json object inside which der is an array called as items which is used to store the RITM of a request.But suppose i have 4 RITM for a request how can i dynamically create 4 elements inside the array with these field values.{ ...
Howdy!I'd like to develop some ticket satisfaction survey reports that integrate data from a number of different tables (incident, sys_user, cmdb_ci, asmt_assessment_instance, asmt_assessment, asmt_metric_result, etc). Everything has gone smoothly so...
Hi All,We have LDAP Setup and a transform map configured to it. We have a 'onBefore' transform script.if(action == "update") {if(target.u_code == "100" || target.u_code == "1000") {ignore = true; }}Because of the above script, the user records...
Hi All,I want to run an update business rule, only if a specific field changes and not when the changes are made on any other field in the record. Here is my condition that I am using but it still runs the business rule if other fields are changed. O...
I want to add multi select check box on form like below. I don't see any OOB field type for this. Did anybody do like this on form ? Please provide your inputs.
Hi all,i have a multi line text variable in a catalog item on service portal.How can i change the style of this variable on service portal? For example, i would want to change background color, color text, bold, ecc.The name of the variable is var_ss...
I am building a forms application wherein there is one application for the base forms table, and then additional applications to handle each individual type of form.All forms extend the base table.I am trying to create a UI action which will allow us...
While doing the external database integration, I can send attachment <5mb, but when I try to send >5mb file via mid server the base64 conversion not happened. Am trying to call MID server script includes which consists script of base64 conversion fro...
Hi All,I've created a record producer for some incidents. All the incidents created via this record producer will be Sev 2 so we are not asking them a severity question.I have been trying to set the value of the questions in the record producer scr...
Hi All,I think I did this once but I don't remember how now.In my dev instance I want to simulate that I received an inbound email that will open an incident.I can easily send emails to my instance from my own email address and that works fine.I need...
Hi All,I have the following label and checkboxes on a record producer:These appear based on the answer of another variable. I need the label to be mandatory when these variables appear, but if any of the checkboxes are ticked for it to no longer be...
I am working on a custom app and would like to be able to calculate the age of something based on a date field on a form. I've found a few community posts that have some scripts that will probably get me most of the way there. Below is one example th...
