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Resolved! Rest API Add to Cart Mandatory Variables

So I am trying to replicate a RITM from one instances of ServiceNow to another. Basically from the Production Instance to the Test Instance. To do that I plan on using the Rest API to Order an Item from the workflow. I'm trying to test the Rest call ...

joshboutte by Giga Expert
  • 3116 Views
  • 1 replies
  • 0 helpfuls

kcs plugin

I know that in previous versions there was a dedicated KCS plgin for Knowledge Management but now in Istanbul I can't find it.Is this functionality now included with the basic Knowledge management module   ? or am I missing the plugin somehow?

alexrozov by Tera Expert
  • 2306 Views
  • 3 replies
  • 2 helpfuls

How do you notify your users of upcoming changes?

We been using the banner portion of the page to announce changes to ServiceNow such as upgrades, new applications, etc.Here's an example:The text in the first line is set in the system properties as the "Leftmost portion of the page header and browse...

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HugoFirst by Kilo Sage
  • 1912 Views
  • 3 replies
  • 0 helpfuls

Resolved! Simple GlideRecord insert fails

Hello.A script in one of my workflows is not creating Tasks, so I pasted it into a Fix Script to test it out. It doesn't work there either, and I am utterly baffled as to why, it is the simplest possible insert:Fix Script:var gr = new GlideRecord('ta...

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John L_ by Giga Contributor
  • 2436 Views
  • 2 replies
  • 1 helpfuls

Resolved! Script ACL

HelloIm getting lost in scripting ACLWhat I need is to create ACL where:User can see only tickets where user is member of group to which ticket is either assigned or watchlistedAnyone know how to do it?With the below script Im not getting correct res...

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Pastupe by Mega Guru
  • 34130 Views
  • 23 replies
  • 8 helpfuls

The following mandatory fields are not filled in:

Hi community,I want to set focus on the mandatory field if it is not filled by the user after click on Save/Update button,Please find the snapshot below,Here I just want to focus the Resolution Code if it is not filled by the user.Like that the focus...

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sarosana by Kilo Contributor
  • 8343 Views
  • 14 replies
  • 2 helpfuls

Resolved! Pass Variables from one task to the next in RITM

I am working on a solution to pass variables from one task to the next as it passes down the workflow. This is because the later tasks need information provided by the earlier tasks. I have added the fields below to the bottom of tasks. (u_ip_address...

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Resolved! How to pass catalog values to widget client

Hi All,i want to read the value from catalog fields in widget client controller.when i click the button, the function needs to get value   of website url in client controller. Html :<div>       <input type="button" ng-click="c.clearForm()" class="btn...

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