Hello, I am working on an advanced reference qualifier and need some help getting pointed in the right direction. I am applying this to the "Affected CI" field under Incident. I have multiple companies in my instance and only want to show the CIs tha...
Dear All,I'm using Notify Change Calendar notification option and its working fine but my client also expecting that ChangeManagaement@company ID needing to be created and all changes populating against that one Change calendar that each individual w...
I have turned auditing on a custom table.There is the Audit History Related list on the custom table. It is empty.If I do History->List on a record, it shows the Audit Records for the Custom Table Record before dumping them into the Audit History r...
Hello,We have SSO setup on our instance wherein if a user is logged on to the computer with their Active Directory (AD) account, they are automatically authenticated when accessing ServiceNow. We didn't turn on SSO for the Service Portal because so...
Hi,I have a requirement to do a workflow to deal with approvals. What I am looking to do is to is when the ticket is logged, it should branch off onto two separate branches, one which will send the approval email to the approver and resend it if th...
Hi All,I would like to create a dashboard from Project task table . If my planned end date is greater than actual end date, I would like to display red colour in project status field in dashboard.Is this possible?How would I implement it.
we have used small number of employees to use servicenow instance. so we need to buy production environment instance. i need a complete price list of servicenow instance and how many buy version is available in servicenow.Thanks for advance.Sakthivel...
Hello ctomasi,I created a report where i need to pull all the tickets which are not updated since last 2 days, for which i use the condition as Active is True & Updated before Yesterday which is working fine but when it is a weekend say like toda...
Hello Expertswe are currently using a record producer in our service portal for incident creation.i was able to get the record producer form look like attachment 1.png in the portal.however our company has a requirement to make it look like the mocku...
I have the Contract Management customized in my instance.Users who do not belong to my Contract groups are also able to view records if they search any contract by its number from the global search.I tried doing following but no help:1.Updated the gl...
the fieldname are both reference type in catalog item .g_form.getControl('fieldname') returned a:what dose this mean? and what does it can do?and g_form.getValue(variables.fieldname) did not return anything when I alert it, why not just use g_form....
Hi, I am looking at the data in a cloned instanced and noticed that the field audit history and worknotes all have the exact same timestamp. Will I be able to see the audit log if I uncheck the "Exclude audit and log data" option during the cloning...
Hello,I was requested to create a Vendor reference table and import the options from an Excel file. Its my first time creating a table and I so many mandatory fields but not sure what to complete. Any advice or tips for a newbie?Thanks in advance!Gra...
We use servicenow portal for better client experience , feel.We have a knowledge base redirecting to specific knowledge articles within the portal.There are knowledge articles which contain related links for more information,support.Current functiona...
Hi Everyone!I need your help, I want to configure a form of a custom table however when I select the form layout option the slush bucket is not showing the table fields:If I choose form design option, all fields appear:I thought that an ACL was blo...
