I'm new to service now, and I would like to have video's embedded into a knowledge base and played via html5. I was able to write my own html in the html editor, and it worked fine, but people who don't know html will be uploading video's as well, so...
Hi all ,I used 2 client scripts for make ready only based on selectionI want the assignment group to be blanked out, forcing the person to click on Find Assignment Group again if any of these are changed on an Incident Ticket:CIBusiness Service/Categ...
We are currently in the process of upgrading from Fuji to Istanbul and we are having some trouble with some Transform Maps. We currently have a set of remote file imports\transform maps that run at different times throughout the day. For some rea...
Hello EveryoneI have following client scriptvar userDet = g_form.getReference('openedfor');var ga = new GlideAjax('HRManagerApprovalCheck');ga.addParam('sysparm_name','ApprovalCheck');ga.addParam('sysparam_userDet','userDet');ga.getXML(GetCountryDeta...
I have a custom reference field called Dept. It's in the incident table as u_dept. It references that user_group table. I have 2 records that have data in that field.I'm trying to get the text vale from that field so I can use it in my ACL scri...
HI Folks,I would like to develop some probes and sensors to get more information regarding servers and networks thatis not available in oob in Snow Discovery.So request your help in how i need to start and what is the language thati need to learn and...
Hello Everyone, May I the 'probes' name helps to identify the windows patches from Network and the 'sensor' name helps to process the retrieved data in Service Now?Kindly share your valuable comments ASAP.Thanks in Advance!Regards,Narendran
Hi Guys,I have the following situation: I am sending an email to a group outside the notification record in ServiceNow. I could not dot walk into this group I had to script to get to it, then read the group to get all its members and send an email to...
All,Hopefully someone knows of a simple solution! Ultimately what I am looking to do is add three users that are in reference fields on my request automatically onto the watch list on the RITM. Reason for doing this is I need to have a way to set...
I'm trying to send a notification when the state of a Change, changes to Scheduled, to each of the users that have an assigned CI that will be affected by said change, I'm trying to dot walk to the related fields, but it doesn't seem to be working. I...
Trying to find out how to write an advanced condition that will check for the user that is under, 'Who will receive" and not the current user that is triggering an incident. I am trying to write a blackout period for the user of Who will receive sect...
HI All,I am facing problem in accessing the parameters passed through url.In my first UI page i am passing a "meetingId" value through url and fetching that parameter in my second UI page and use this value to query in second UI page.I used the below...
We are manually adding additional tasks onto requested items. Some of them will require approvals (sometimes multiple approvals). However, the approval state is in "not yet requested" and the ITIL user cannot change it to "requested". Therefore, the ...
Hi All, I have to take work notes information from the incident table and have to set it to close notes. for that I have written no change client script var state = g_form.getValue("state");if( state != '6' || state != '7'){ // when state is ...
I have these ACLs and my customer needs to edit the orch_name and input parms only from the form, not from the list view. However, the list_edit ACLs are not working, they're being trumped by the other ACLs below.Ideas on how to make this work?
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