I am new to being an admin for ServiceNow. We have been having an issue where our users are closing their change request even though it has not gone through the whole approval process. I am trying to find a way to prevent this from happening with the...
I need to got back and recalculate a field for all resolved and closed incidents in my system, which is around 70k. I've got something like the script below. The problem is when I try to run it, takes a long time as somewhat expected and it also ...
Is it possible to modify ServiceNow to impersonate a different user rather than the guest account when triggering inbound actions?
Hi All, problem records are usually created from incidents, therefore, we have the incidents related list to track these incident records. Now, we would like to seek your help how can we include these Incidents list with format 'Incident Ticket - Sta...
Hi All,We are facing an issue with Knowledge templates. When we are trying to right-click on header and select the template, the templates are not visible there. Please refer the below screenshot. We checked all the templates, the fields "global" che...
Hi Team,Please help me with this. How to lock incidents from editing when other user has opened the same incident. This functionality is present for workflows by default. I want it for incidents.Thanks,Ramya
I'm trying to figure out how to check if any of these systems are selected on this list collector.When you zBoot an instance with demo data, there is an example order guide built, that uses an "Like" operator to check if a sys_id is selected on the L...
Hi,By default snow has one to one relationship between user-department and user-company. The user table has one 'department' field of reference type that stores the relationship. If we want the user top be part of two or more departments or two or mo...
Hi All,We have a requirement for order guide regarding New Employee hire.We have two items in the order guide.(Desktop,Mobile).We need a third item(Email Account) which is not included in the order guide to be attached in the cart automatically when ...
Hello,First off we are using SSO. Here's my concern Every time I 'logoff' I first get an error message and then when I try again I can log off.First attempt this is what i get..and when i click on the logout button here's the message now Appreciate a...
I am attempting to create a UI Action that will take the records off of a custom table I have created and if they meet criteria create new records as a copy of the ones that qualified.I have a complicated switch statement to determine the date that I...
Hi,we have a need to create a service catalog request from an inbound email and set the assignment group on the resulting requested item based on content in the email (country value pair). Everything works fine, but I cannot seem to get the requested...
Can anyone provide information on how I would create a catalog task when a catalog item variable is selected? We do not want to modify our workflow. Ex: Currently, if a customer requests hardware and selects it is a replacement, two tasks are gener...
We would like to change the background color of one field based on another field in that row of the list report. Thank you for any ideas!
I am trying to run a script to pull incidents with duplicate short description.Not sure whats wrong with below script.var count=0;var myIncidents=[];var incidents= new GlideRecord("incident");incidents.addQuery('sys_created_on', '>=', '2016-01-20 00:...
