On our CSM Case form we added about 10 dot-walked fields from the Consumer record. All fields are readonly on the Case form that we just added, even as an admin. We verified ACLs are saying the fields are writable. We verified there isn't a single cl...
I created a Client Side script to hide a section called Database if the field u_database is set to false, but it is not working. Can someone tell me what I am doing wrong please. function onLoad() { var databaseFieldValue = gForm.getValue('u_datab...
When CIs are added to the Affected CIs tab on a Change Request, they are stored on the task_ci table. This table links the CIs to the specific Change Request task. I need help querying the task_ci table, validate those CIs that have been linked to th...
Hi Community,I'm facing an issue while trying to access my ServiceNow developer instance. When I log in, I see a message saying: “Instance is Hibernating, please use the 'wake up' action in the action menu to wake it up.”However, when I click "Retry,...
I'm currently working on extending a custom approval widget in ServiceNow to include a "Cancel" button alongside the existing "Approve" and "Reject" options.The goal is:When a user selects Cancel, a comment is required.Upon submission, the widget sho...
Hi,I have a link in the catalog item which points to an attachment from the sys_attachment table. When the user clicks on that link the attachment will be downloaded. This is working for the admin users but not for the End Users. Need some help to re...
I am trying to figure out how to remove the 'Options' label when adding checkboxes to a Catalog Item.I have multiple checkboxes with a label before the first checkbox, and I have a select box variable between a few checkboxes that becomes visible wh...
Hi Team , can anyone please help me on this requirment Refer attached this is a confusing interface for the user - Please add an Approve and Reject button where the tick . can anyone please provide steps to achieve this requirment please provide ...
How to configure the EC portal My Items widget or ActivityConfigurationUtilSNC script, to hide the Activity Configuration entries when the returned number of results is zero?
I want to notification Run immediately after demand created using the "Create Demand" button in the idea form . and I have Created one event how do i call this event from the notification to ui action button "create Demand"
I have to create the ServiceNow requirement gathering document for the client. Can anyone please suggest what it should include?
Hi everyone, OOTB we have an action assignment that is under the Related List ' Child cases' that is the 'New' button.I want to replicate /reuse that button (same behavior) on the HR Case form context menu (in the 3 dots on the top right).The action ...
Hi ServiceNow Community,I'm encountering a very peculiar issue with a post-export script in my scheduled data export, and I'm hoping someone can shed some light on it. Here's the scenario:We configured a scheduled data export with a post-export scrip...
Hello developers,I have a quick AWA question as I'm new to AWA.We're using AWA for requests that are created from the Employee Portal. For instance, if someone raises a request needing tech support, the case is automatically routed to an agent with t...
Hi All, I'm trying to generate a report showing how many times users from a specific group logged into the ServiceNow portal over the course of a month. I need to run this report periodically. Any ideas or suggestions would be appreciated.Thanks,Prav...
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