I'm working with Service Operations Workspace (SOW) on the Washington release.In the Agent Workspace experience, using Virtual Agent + Agent Chat, I'd like to play different sounds for different chat events:One sound for new chat requests (before acc...
We have around 2 lac incidents but only 150 knowledge articles. Knowledge management is not used much. We are looking for strategies to create more articles based on repeat incidents etc Q - is there any way to find out the repeat incidents so that w...
We have a Remote Spoke flow that syncs data between 2 instances, however we are syncing quite a few fields on a record, so this is causing the FLOW to be difficult to manage.Has anyone had any luck setting up the script input for the Update Record, u...
Hi All, I have requirement to Add a new choice option under a field ' What is your reason for visiting? ' in Walk up experience. I have tried adding a new choice under this field called XYZ in the OOB variable set , however its not showing it in t...
Hello All, I have a custom object u_order_form. I have a m:m relationship between this custom object and alm_license using the junction table u_order_license. order_id in u_order_license connects to u_order_form and lic_id in u_order_license connects...
is there a way to determine which workflow, auto-assignment rules etc. are associated with a specific assignment group?
We have a variable named as - "How many tasks required" - Options will be - 1. One task2. Two tasks3. Three tasks Depending of fulfiller's selection tasks are generating Now the requirement is - (We are not sure how many tasks are going to select b...
Hello All, Survey is triggering for below condition on HR Case table- State changes to Ready- HR Service is Offboarding Workflow- Subject person is not emptyBut after adding <Description contains Resignation>, survey is not triggering, is it not taki...
Hi All, I have the following use case:A flow is launched from an alert management rule. This flow performs several actions, including adding additionals comments. We would like the comment to use the name of an existing user (instead of System).Is it...
Hi, Am new to this concepts in What is the supplier lifecycle operations, what is the exact plugins to install SLO and How to invite users to supplier portal. Can you please help me on this. It will helpful. Thanks in Advance!
i have one table called leave request . the manger need to approve leave on approval table for the user . all i have done is working and manager is eligible to approve/reject.. but he was unable to see the information from leave type such as start da...
Suppose there is a field called "Type" in a record producer. If the Type is selected as "incident", an incident should be created and if the Type is selected as "problem", a problem should be created. Is this possible? If yes, how can we achieve this...
Hi,While testing virtual agent API using postman, I'm getting errors in the system logs (listed below). These errors occur only when I add 'history' attribute in the request body. If I don't add the attribute then there was no error. Anyone faced sim...
Please, I need an explanation of the choices of the 'operational_status' field of the 'cmdb_ci' table, i.e. in those cases a configuration item takes on the values shown below for the 'operational_status' field?OperationalNon-OperationalRepair in Pro...
I have setup Bot to Bot integration using attached API. Till non-production instance, it worked fine but in production it is not giving designed response.Instead of starting the topic flow it is giving suggestions as soon as I select the topic and se...
