Resolved! My ServiceNow instance is down (07-July-2025)
Hi team,My ServiceNow instance is down since morning. Getting below error. Can someone please help me. Is there any maintenance window? Please confirm. Thanks!
Forum Posts
Copy RITM Variables to New Catalog Form
I'm working on a Service Portal widget that displays "My Requests" and need to implement a Copy functionality for specific catalog items (iPhone 13 Pro). The requirement is:Show a "Copy" button beside RITMs for iPhone 13 Pro catalog items (Working)W...
Service now and Cyberark Integration
Hey team, We have a use case to integrate AI automation for Service and CyberArk Core PAS component. It is related to account provisioning/deprovisioning , safe bulk creation, giving permissions, and other day-to-day operational tasks. Is it possible...
Resolved! In a table How to restrict/alert the creation of duplicate records based on several fields ?
Hello Everyone, I had a use case to restrict the creation of duplicate records on a table based on 3 fields. 1. Account 2. Assignment Grp 3. Trouble Type If any records with these 3 field values existing on the table, system needs to alert the user...
Is it possible to add on call overview dashboard to service operation workspace in servicenow?
If Possible please send me details to add on call overview to service operation workpspace.
Issue with Populating 'Customer' Field from Reference Table in ServiceNow
I am experiencing an issue with a select box field named "customer" in ServiceNow. The field has the following choices and backend values:Very Low (1)Low (2)Moderate (3)High (4)Very High (5)This field is populated from the cmdb_ci_business_app table ...
Resolved! How to amend the Feedback widget on the portal
We're currently using the OOTB feedback widget on our portal: However, we are wanting to amend this so that we don't see the 'Remind me later' and 'Do not share my personal info' buttons. Does anyone know how this is configured? Is is possible to add...
addDaysLocalTime() shows undefined
Why does the below code returns undefined? I tried this in Background- Scripts and Business Rule with same result. date(); function date() { var gd = new GlideDateTime("2018-04-18 00:31:57"); gs.print(gd.addDaysLocalTime(28)); }
Resolved! Private tasks in Dashboards?
Hi.Our consultants asks us to use private tasks (PTSK) for tasks that we are doing for our own department, not Universal requests (UR) as we have done now.I am not able to display my private tasks in the dashboard of UR, INC, SCTASK that I already ma...
Resolved! Filter "Add" button on Affected CI related list in Workspace to show only Service Offering CIs
Hi everyone,I'm working in Service Operations Workspace, and I have a use case related to the Affected CI related list on the Problem record.I would like to filter the list of CIs that appear when a user clicks the "Add" button in the related list (...
Enforce HTML Sanitization
SN documentation states the following system propertiesglide.html.sanitize_all_fields - ' to enable the HTMLSanitizer script include, which sanitizes HTML input based on exclusion listed and inclusion listed attributes configured in a script. You can...
How to disable remove and add button on MRVS
Hello EveryoneI need to disable multirow variable set buttons(add and remove all) edit button should be visible on RITM. I tried this by using client scrip in my pdf which applies on RITM but it is working for catalog item view not on RITM.Please sug...
Resolved! Survey Designer
Hi everyone,I've created a button to validate that I need to leave a comment on the work notes and redirect me to a questionnaire. The UI Action code is as follows. var templateId = '74b1332c872eae50b44aeb909bbb35db'; var assessmentUtils = new Assess...
Service Graph connector Jamf with ServiceNow OAuth error
Hello We are trying to setup a JAMF connection with ServiceNow using Service Graph Connector JAMF guided setup. We are using OAuth authentication which is working in Postman but in ServiceNow we are getting below error while clicking GET access Token...
