What we have discovered is that if a user clicks on a knowledge article, if they click on a link to a catalogue item that they don't have permission to view, the following occurs:From this, it's not very clear that the user doesn't have permission to...
Hello All, I am working on one button (close with Survey) in ESC to-dos page. I am getting Assessment sysid in the server script and I want to use it(pass it) in the client side URL. This is being used in the Action type. Could you please assist.Belo...
Hi all, we have a custom table with 50-something fields and the fulfillment teams check the list view of the record. when they are scrolling toward the middle of the screen or toward the very right, they want the number field to be constantly seen no...
I'm working with a Case form where the Timeline currently only shows state changes. I need to configure it to also track and display:Priority changesAssignment group changesOther important field updatesor can we create this timeline on the custom for...
Hi,I have a table called "ABC" and another table called "XYZ", In both tables there is a field called "item" referencing item table, and in the "ABC" table list view I want to show "new" button only those who have permissions, for others it should be...
Hi Team , How to add a new field to the Application Service table in ServiceNow. This should be named 'Configuration Item Last Attestation Date' and contain a data type of date YYYY-MM-DD.This field should be visible in all vies of this table. Table...
Hello,I have an requirement where i need to pull all group names based on user on employee profile table to update automatically on list field.need one time script / Fix script to update these in one shortif anyone can help me on thisThanks in advanc...
Hi Team,I have related article KB0005010 v3.0 which is in published to KB0010038 v3.0.. Then i have checkout KB0005010 v3.0 and created new version of it.But the new version is not related to kb_2_kb table.Its happening in OOB instance.
Hello, I wanted to get the group names of the user. I have tried using the getMyGroups() method, but its giving sys_id of the group not the display value of the group name. Please help me in this. Thanks in advanced.
Hi, Need some assistance related to Flow Designer. In the flow designed, we are creating Approvals record on RITM based on mapping we have at the backend. Once the Approvals are created, we need to validate if the Approvals are Approved or not and ...
How to search for duplicate invoice number in customer service Application, can somebody please help me on this, how can i achieve this.Thanks,
Error MessageConditon 'Condition: !(new KBCommon().isExternalArticle(current.article.getRefRecord())); Filter Condition: base_versionISNOTEMPTY^EQ' in business rule 'Notify about article's checkout' on kb_knowledge: KB0025624 v evaluated to null; ski...
Hi, is it possible to load an Angular Provider dynamically to a Service Portal widget? I have a case where I need to keep client side callbacks in different Angular Providers and don't want to load all providers but only the one that is needed. Any i...
Hi,Please help me to get the below details. Current service now has 2 applicationsCore ITSM - users, custom tablesSecurity - users, custom tablesCore ITSM users means, itil users, I got these details.Please help me to get remaining details. Thanks.
The only value which works for the script field within Dynamic Filter Options which functions is gs.getUserID().I'm trying to use the option for a report source for filtering.If I do:gs.getUserID()No problem:If I do:gs.getUser().manager // OR new MyM...
