ServiceNow’s capability to automatically create incidents from inbound emails can greatly streamline processes. However, this also poses a challenge when spam emails lead to unwanted incidents. Here's how we tackled this issue using ServiceNow’s Emai...
Hello. We are using the "My Delegates" [my_delegates] widget and need to customize to include start and end dates. I have everything working except for new delegate entries. -> Existing delegates (update): The date displays correct and can be updated...
It feels like I've had nothing but problems with Universal Request. My current issue is Global Search. No one except for admins (Admins and Universal Request Admins) can search for Universal Request results other than ticket numbers from the Global S...
We are extracting MITRE TTPS from SPLUNK ES from notable events or correlation searches and mapped in Splunk profiles. And showing in Security incident response form under MITRE ATTCK card related tabs using BR.Now we want to show the difference of...
One of the dashboard, we have a graph report, when clicking on the graph slices to drill down into details, only the first 20 results display, without arrows to see additional pages of results. should look like this: But looks like this: any help wi...
Hello Team, Its very critical, can someone help me on this We have setup azure integration through Rest message ( O auth token authentication ) and i am able to fetch user information ( name, EmailID, UserPrincipalName ) through below API endpoint h...
Hi All, I would like to add a variable to catalog item and I want this variable to have a label and a button/link to select an attachment. Any help in how to perform this task is highly appreciated.
Hi team ,I want to remove Fix task task from problem form in SOW. Is it possible to remove or it is present by default ?
Hello,I’m trying to use the OOB Outlook Actionable Message (OAM) definition for RITM approval within the “Request Approval Assigned” notification by including the ${mail_script:include_approval_actionable} email script.In the sys_email log table, I c...
Hi Team, Hi Developers, In a catalog, when i click on select the cmdb application(reference to table - cmdb_ci_appl) , it is auto populating the values of each field. Now in workflow, i want to send the approval to application owner as first level a...
Good day all! Has anyone encounter an issue with their Search Catalog not finding anything? This search is in the standard UI and on the catalog home page. NOTE: The global search is working using AI but not the search inside the catalog homepage, s...
Hi All,I'm working in the Service Operational Workspace and need to customize the contact card that appears on the interaction record [as highlighted in the attached screenshot]. Currently, it displays the time, email, and phone number. I would like ...
I been working on a requirement where after a catalog item is triggered for admin to manually assign an application owner. Now if admin decides to cancel that and reassigns to a different app owner, it is stuck there, as ASK for approval core by serv...
Hi,Need a sollution for Change approval in ServicenowCurrently When a change is raised, the environment (EV) added to the affected CI list is related to the application impacted in the change. (For ex: ABC is the application impacted then the environ...
Hi,We are developing an app for the ServiceNow store. The users with 'admin' role have access to the code - scripts, business rules, studio, rest apis etc.My understanding is this - after the app is published, no one except the users with admin role ...