I need to explore all the details about manual service mapping, I need answers to the following questions.1) How to create manual service maps. (please mention complete steps, with all the navigations)2) Do we need service mapping plugin to create ma...
Hello I am trying to create a report with values i calculated using a scriptThis is an example of the values i want to display in the reportTicket: OTC0671, Open: 300 mins, WIP: 630 mins, PAR: 39619 mins, Closed Complete? NO, Total time in minutes: 4...
I need to create an approval process for change requests. If a change request is approved, it proceeds to the next stage. If it's rejected during the first or second approval attempt, it reverts to the 'New' state. However, if it's rejected on the th...
I created a Department ID field in the Service Catalog referencing cmn_department, but it's showing the department name instead of the department ID. How can I fix this?"
Hi, Looking for some help from ServiceNow with my PDI. It is terribly slow during the day. One example is that I am trying to add a new user and I have waited for over 10 minutes for the form to load. It responds reasonably well during off hours. ...
Hi Community , What are different ways to know Execution time of BR and Scheduled Jobs ? Thanks in advance !!
Hello Everyone,I need a small requirement in incident tableIf i select any user in assigned_to field the manager name will popup in the manager name field Thanks and RegardsSuyash
I have a script include that has a method I am calling from a catalog client script. In the script include method, it is throwing a couple of errors to my logs: The customer_employer and parent_employer fields in the x_1234_dlr_reemplo_employer_relat...
Hello Gurus, By changing the field value of order is not changing the position of UI action button on form.The Delete UI action button's position is fixed at the left side of the form which is covered by another UI action button.Any idea, tips or adv...
Hi All, Am unable to install MID Server in my PC. Below are the steps I followed: From PDI -->Plugins-->Downloaded MID Server(Windows). Created a user(MidUser) record for Mid Server, And added a Role(mid_server).created a Password, Unchecked the res...
Hi, I just received the following error while opening a flow from Workflow studio. Anyone help me why this is happening? This is not for all the flows. Any help is appreciated. Thanks!
Hi guys!I have a problem that concerns a custom table where templates have been created for users to configure general information when new records are made from these templates (table: x_vgll_decom_decommission_template).On this template there is a ...
Hello,I have installed Now Assist for ITSM in my OOB instance, and the KB generation skill is activated. In the Service Operation Workspace, I am creating a KB article from scratch by clicking on the New UI action. I selected the following mandatory ...
Hello, I am trying to automatize the refreshing of Oauth tokens that I use in the REST Messages, so I don't have to manually trigger it once the refresh token expires. I know the Access and Refresh token is stored in the oauth_credential. Can someone...
I was very exited to get started with development with modern Javascript, so I changed the settings in my scoped app and rewrote my application to it. let MyClass = Class.create(); MyClass = class { constructor() {} } I've written a class in a ...
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