Users are editing RITMs, Incidents, and Change Requests belonging to other groups in the SOW. These should be read-only for them. How can we achieve this? It is working as expected in one instance but not in another.
Hi,I have created a provider notification which runs on live_notification table and routes itil users to SOW. However, when they click on You have been mentioned, they see an error on the SOW page - Security constraint. It does go back to SOW but th...
Hi Community,I wanted to check if anyone has any references or resources or docs related to API Governance in ServiceNow. Thank you in advance. Best Regards,Sharif
I just applied intern for the job, I was asked to make a QR login so user can just login by scan the code. there are no username,password to input.-I made a table and page for admin to choose a user and generate a single use token with expire date fo...
Hi Team, I am able to access RITMs in agent app under My Request. But I want to also access REQ in agent app. Is There any role which has access to REQ. And I cannot see work notes in REQ (sc_request) on desktop. Please let me know how I can solve ...
Hi all, Is it possible to search the content in attachment. For example If I attach some txt file in incidnet form that particulat attachement will create record in attachment table. So If i search some keywords in that attachment in attachment table...
Hi,I have a ask where i need to display names of asset tagged to user, whenever any user is selected.1. User field is of type list collector. So multiple users can be selected in one request.2. On select of users I need to display the tagged asset. (...
Hey guys, I need to update like millions of records through a background script, but every time I try, the script either crashes or just stops halfway. I’m guessing it’s some memory or transaction limit issue. Has anyone handled this kind of bulk upd...
I need a reference field (from a custom table) to be editable on the form only in a new record. After creating this record, the field must be read-only. I tried to do this through a Business Rule but it didn't work. What other way can I solve this pr...
Hi,I am facing issues in virtual agent coding - scripts and script actions and scripts in filters. Can anyone help with sharing resources from where to study them?
Hi Everyone, I need help with a requirement. I have created a group of people by name HAM in this group there are 677 users with no role now only for these 677 users they should see knowledge article which start with hardware if there 38 articles whi...
Hello friends, We have 3 discovery tools discovering same CI, however we want to highlight/tag a CI with specific discovery source to show that it was discovered by that source. 3 of the sources have same priority. So , can i have it done without cre...
Hi I have come over from working in Cherwell and was looking to see if SNOW has a similar function with Automation. When for example a date and time is set on a field it will wait to that point in time and trigger something or you could say 5 days af...
HI, In terms of performance, which is best practice to use? GlideRecordSecure or GlideRecord with canRead? Thanks
Hello everyone , Greetings ! we will be moving to the Zurich release of ServiceNow once it becomes available. Concurrently, we have embarked on an aggressive timeline for the deployment of Service Mapping.Our plan is to conduct the Service Mapping on...
