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A Business calender for Scheduling IT maintenance

hi @allcan anyone help me to solve this below scenario *A business calendar should be configured for scheduling IT maintenance activities. The calendar should take into account working hours and holidays, ensuring that maintenance activities are sche...

How to make end users / snc_internal users see RITMs??

Sometimes, when we send emails for approvals to directors or managers, they end up with the snc_internal role. Despite providing the RITM number appended with a link, they cannot navigate the RITM using the link as they don't have access. Is there an...

Exposing Agentic AI to End Users

Hello ServiceNow Community,I am exploring the possibility of exposing Agentic AI to end users. Can anyone share insights on whether it’s feasible to make Agentic AI accessible to end users within ServiceNow? If so, what channels or methods can be uti...

NisargaY by Tera Contributor
  • 2976 Views
  • 7 replies
  • 0 helpfuls

Resolved! Virtual Agent Topic Block

When i am making a topic and duplicating a "Create Incident" topic block and using it in my topic. I have a caller field in incident form which i want to populate. How would i do that. It is not picking up my caller in any format no matter i use inpu...

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cannot create Declarative Action (DA) using SN Studio

whem tryng to create a DA  using an existing one , the new page does not show table and fields values. When tryng to create it from "add file" from the Studio Menu, the form cannot commit becasue it seems to miss a "model Type" field wich is actually...

Error Found in ServiceNow University

Hello Team,I have completed all the course modules in my learning playlist, but the course status still shows as "Incomplete", even though my progress is fully updated. Please refer to the attached screenshot for reference.I would appreciate it if so...

Screenshot 2025-07-02 120246.png Screenshot 2025-07-02 120233.png
NPAVAN by Tera Contributor
  • 747 Views
  • 2 replies
  • 0 helpfuls

Resolved! Show/Hide variable in MRVS based on variable change out of MRVS

Hi guys,I'm struggling  to achieve the following: based on a variable value change (select box variable) in a catalog item (located directly on the catalog item), I need to display or hide another variable inside of one MRVS.Is that possible? Thanks ...

Dennis17 by Tera Guru
  • 1704 Views
  • 6 replies
  • 3 helpfuls

Resolved! Autopopulate user details onChange of user name in Catalog Item

I have the following fields in my catalog item :1. Name of creator(name_of_creator) - Reference from custom user table2. Creator Mail id(creator_mail_id) - single line text3. Process(process) - single line text4. Supervisor mail id(supervisor_mail_id...

Aju Sam by Tera Contributor
  • 5798 Views
  • 4 replies
  • 11 helpfuls

Resolved! Multi Row Variable Set

The below is my email script I can able to access all the variables but I could'nt able to access the MRVS values I found this  var mrvs = new GlideappVariablePoolQuestionSet(); This is this the way to access the mrvs values in the email script and h...

kirankr2061 by Tera Contributor
  • 1998 Views
  • 6 replies
  • 3 helpfuls