Hi,I have created a UI action on my incident form and set up an event. The UI action calls the event and a notification is triggered which I set it up. Now, I've enabled the option "include attachments " in the notifications which as a result is send...
I have a Service Catalog item with an input field. I have Client script that I run onChange of this input field that checks input value.
Hi! We are trying to translate texts using DeepL Pro thru Rest Message. We can successfully translate short texts but with longer texts it is unsuccessful.Base on our testing, are only able to translate:- 7714 English Characters- 1112 Japanese Charac...
Hello everyone. I have a table called sn_customerservice_marketing_graphics that inherits from the case table. When the value of the State field changes to Closed, the fields become read-only. I'm trying to figure out what's causing this behavior.I'v...
Is there a way to disable the Pop-up Add button of an MRVS?I want to disable it if Name is only 1 word.
Hi All,I have a requirement where I have created 12 record producers in a service portal. Here I need to add icons for every record producer for only this page. When someone opens the record producer, that icon should not be visible.Please answer if ...
Hi All,I'm trying to create a report (ideally a graph) in ServiceNow to show the time difference between when a RITM is approved and when its related Catalog Task is closed. How to achieve this?
Hi,Blogs and other articles described in forums are only visible to forum participants.Is there a way to make them visible to all users who access the forum, regardless of their participation?Regards,
Hello,I would like to create a new email template to use when an approval needs to be approved / rejected. I am looking for a solution that might cut down on missed / ignored responses from approvers. Are there any template examples, or tips that th...
Hi, I am trying to post a topic from local kafka to ServiceNow Kafka using message replication . getting below error. Any recommendation for the fix? Mid server agent logs : 2024-08-16T03:03:04.644-0400 ERROR (kafka-adapter-2f6096bc3bbb865091553364c...
[How to add a group in the subscription management module]Since switching to the xanadu version, I can no longer add groups in the subscription management module.The official documentation at the link below says that I can add groups on the details p...
Hello, I need to inactivate the attachment icon on change requests for non Change Management Office (CMO) users when the is in any stat other than "New". I have to enable Change Management Office users to add an attachment at any state of the chang...
Environment is setup with IT Service Management for Microsoft 365 application and am finding that when a Teams chat is imported into either an incident, change or request, and that inc, chg or req is closed, the Teams chat is automatically closed and...
Hi,A custom action is converting a comma-separated string to a Flow object. And this flow object is being passed into For Each and into a spoke. I've been trying to access the flow object of each iteration(shown below) to print it into the work notes...
Hi I'm working in knowledge module so if open knowledge module from SOW view I'm getting this attached image view it's like a portal view only when i click edit button its opening a view that is a backend view So now my requirement is by default i n...
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