Resolved! Service Portal Simple List Links Not Working
When creating a simple list widget in Service Portal, the Incidents and RITM's appear as expected, but when attempting to click on them to take you into the record, nothing happens.
Forum Posts
Deactivate a user and migrate all the Tickets and CMDB records to another one
Hi All,Can you please help me in writing the script to deactivate one user?I need migrate all the Tickets and CMDB records (REQ, RITM, SCTASK, CMDB and Asset) from this user to another active user. Thanks!
Due date field reference to specific SLA.
Hello, I need the due date to be based only on a single SLA definition. Currently, we have two resolution SLA definitions: one that follows business hours and another that runs 24/5. However, the due date is currently determined by whichever SLA trig...
Resolved! Upgrade required issue in Virtual Designer
I'm getting Upgrade required message when I try to create new Virtual Designer in Conversational Interface
Project workbench not showing in related links
whenever i create project after that in related list section project workbench is not showing.
Project Workbench is not showing up on related links PDI
Project Workbench is not showing up on related links PDI Anyone knows why???? Tested in Xanadu and Yokohama releases.
Resolved! LDAP integration - record limit
All,I have a scheduled job configured to pull records from LDAP as we have issues in configuring the LDAP listener.But this load pulls only 500 records at a time whilst our intention is to pull 8000+ users.Please advise the best solution to tackle th...
Resolved! SelectBox display value not displayed
Hi, I have two selectbox variables and one reference variable to autopopulate, but one selectbox is not displaying. Kindly help. GlideAJAX function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { retu...
Average age of open Request - no data available
Hello ServiceNow Experts, so I added a report, an OOTB indicator (Average age of open Request) on my dashboard.However, it is showing as no scores available. Where should I go to check why this is not working as expected it to be? Thank you.
How to process Emails which are Bounced / Returned / Undelivered?
What is the best and most reliable way to attach some processing in ServiceNow for bounced emails? I'm having difficulty finding a good example. Has anyone had success with this? Can someone share some actual working code? My users want to send out...
Resolved! Idea Portal Widget IM Create/Edit - added fields not writing to table
I have modified the IM Create/Edit widget by adding a field called "Opened For" that allows selection from the Sys_User table. The problem is that the value is not writing to the idea table. Using an alert, I've determined that the value is "Undefin...
Carousel and Alert
Hi,In portal homepage, I have a 2 container parallel ely under header . Under 1 container I have welcome user message populated and the container next to it should have Alert populated in carousel format. alerts has to be pulled from the alert table ...
Tabs in Workspace - SimpleList
I have a dashboard with several data visualizations.Is it possible to open a new tab when I click one of them?To me it looks a bit like a new tab is related to the table used in the data visualisation.If I have 3 data visualisations for different tab...
UI policy condition choices not automatically updated when text are updated in the variable
I recently updated the text in the choices in a variable, there were a lot of choices and this variable was used in a lot of Catalog UI Policies.As you can see, once the text (choices) are updated, the condition resets and automatically chooses the f...
