Hi everyone, I know that importing ServiceNow data in to Power BI is technically feasible.But I would like to know whether importing Power BI data into ServiceNow using a Power BI dataflow is possible or not. I think that it is not possible but may b...
Hi all, Could someone please guide me with the following scenario for manual testing? I need to test the HRSD–Workday integration for the onboarding process where the onboarding date is in the first week of the month (e.g., May 1st), but the onboar...
Hi Guys,looking to see if anybody has some suggestions for this one, I'm trying to setup some of our catalog items to use MRVS for ease in items that frequently have multiple items submitted (we were previously just having them attach an excel sheet ...
Can we Clear the “Comments” field when the “Status” is changed to “New” by using onChange scripts? Table: Incident When State is NewThenClear all comments
Hi Everyone,We have been using the below script in UI Policy to make the task resolver input visible and mandatory. It is working fine for workflow but after migrating to Flow this UI Policy is not working. As my understanding the 'wf_activity' will ...
I'm using a field called u_business_owner on my stories that was inherited from the rm_feature table. I have an acl that give user in this field read access, as well as write access to story comments. They have access to view the stories and edit the...
Hello All,I'm trying to retrieve a list of all groups where the group manager is not a member of the group. However, I am unable to get this done.I even came across below solution from the community, but it's not working. How to identify groups wher...
Hi, I need to be able to block admin users from making scripted changes to a specific record (a business rule). For example by running a background script with a GlideRecord query. Only elevated users should be able to make the changes and only from...
I have different notifications translated with localization framework (I have translation plugin installed), these notifications were translated good and are triggered by servicenow. The problem is for the users that not have default language in the ...
I want to sort the Choice table but I dont want have to enter a value on Sequence and then sort by Sequence. Can I use an attribute to sort by label or value?
Hello Team,'I have a SLA schedule as 0900 - 1700 with timezone as floating timezone. I have a SLA which should be triggered in 0900 - 1700 IST and another SLA which shuuld work no 0900-1700 UK timezone. Let me know if we can achieve this with existin...
Hello Community ! function onSubmit() { if (g_user.hasRole('sn_customerservice_agent')) { var ga = new GlideAjax('catalogUtils'); ga.addParam('sysparm_name', 'hasExistingRITM'); ga.addParam('sysparm_account', g_form.getValue('...
Hi everyone,I'm looking for guidance on how to create a custom fallback topic for the Virtual Agent that mimics the behavior of the native fallback, but with a twist.I’d like to create a topic that, when triggered, takes the user input and searches t...
Hi Community, Just wondering if anyone could provide some suggestions or thoughts on this problem. We've recently upgraded to Tokyo and our portal search experience got a nice little upgrade. We now have "Suggestions" which provides us with a quick w...
Hi! I am trying to create a script to create incidents in service now based on Azure alerts. This is the script in that I am using in Scripted REST API: (function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { try { // ...