Hi all, I am trying to create a test for a service catalog item. There is a decision table step in the flow and I am trying to automate that as well via impersonating the user record that comes from Decision table (so that I can impersonate that user...
How to do RFID Integration with servicenow? do you have any documention or any solution?
Hi Community, I have a requirement to apply background color to a field of type 'Currency'. Tried with 'style.backgroundColor' but it's not working for 'Currency' type fields and working for other field types. Here is the code below: function onLoad(...
Hello,We are seeing many request items to were the requester is asking for an update via "additional comments" and our IT teams haven't responded back. Is there a way to get a report that shows us the requests that have been sitting with no updates f...
Hi everyone, I'm trying to delete the header image from multiple document templates. Although there's a delete option for the header image, after deleting it and publishing the document template, the old header image still appears. Any suggestions on...
Hi, Hi, Some offboarding requests are coming from closing state to WIP and some message is adding in the work notes.At this time, the same SLA is assigning to the ticket and is getting breached.It is showing, it is updating by the system.It is happen...
Hello!Can anyone tell me how to add new Problem Task types?I've added some additional options to the Choice list for Problem Task types but they don't appear on the screen that asks you "General" or "Root Cause Analysis."I have made the task type fie...
Hi Guys,I creating an SLA for the support with the start condition Assignment group.Parent but the problem is when I try to re-assigned the ticket to the group under the same Parent group it regenerate a new SLA with the same name of the sla I create...
I have a client side script that is supposed to validate some values on the catalog item page during Submit event, and to stop submit if it fails. The problem comes in during validation because Ajax call is also involved there, and we all know that w...
Hi AllHow can we relate request Item in Incident form under related records and In request item under related List it should show the incident number (request created with incident from) . In RITM we should see INCIDENT, and in INCIDENT we should se...
Our organization is using the Notify Twilio integration in ServiceNow to send out SMS (Email-to-Text) messages to users' mobile numbers. However, we’ve encountered an issue where users with Indian mobile numbers are not receiving the SMS messages.To ...
Requirement:I have a table (Table A) with a parent-child relationship and need to allow multi-selection in another table (Table B).Users should be able to select records hierarchically, with checkboxes at each level (selecting a parent auto-selects a...
I have a requirement to integrate RFID with Servicenow. What are the available options to integrate. Do we need any prerequisites. Kindly share any related information.
Hi all,I'm working on a Scripted REST API in a scoped application , and I need to accept gzip-compressed data with Content-Type: text/plain; charset=ISO-8859-1. I'm sending raw GZIP binary via Postman, and I’m handling the request in a custom Scripte...
Hi - i have a variable on a catalog item that is a singe line text field. I want to do a onSubmit catalog client script so that users can't put more than 15 characters in the field. I have attempted w/ the script below and am unable to have it work ...
