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pop is not triggering in ATF test step

In my Incident form, Next to service field a window will auto popup once we tab out from the Short Description field after entering data into it. I have added all the required step for this auto popup the window.But the pop up is not triggering, wher...

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SuchiP by Tera Expert
  • 291 Views
  • 2 replies
  • 0 helpfuls

Show Hide choice based on User

I have a requirement, I have a Select Box Variable and 10 choices, 'Requested For User' selected one choice in SC TASK and once SC TASK completed I have to make it that choice Inactive true in Question Choice table.And once 'Requested For User' statu...

Sai Sree by Tera Contributor
  • 389 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to populate First and last name on the basis of email

HI Everyone, How to populate First and last name on the basis of email selected in Catalog Item.I have created script include (via javascript object) and client script but I am getting wrong first name and last name, every time its showing virtual ag...

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Resolved! sys_trigger is past "Next run" but doesn't execute

Hi, I've a peculiar sys_trigger record that should have run already but has stayed in "Ready" state for a long time even after page refresh.As you can see, the "Next run" time was yesterday and it still hasn't run. Also notice that red colored label ...

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Nisar2 by Mega Guru
  • 1842 Views
  • 4 replies
  • 2 helpfuls

Resolved! onChange script not working for --None-- value

I have a field of type String  with Choice type "Dropdown with --None--". While changing the field value the onChange client script is triggering but when I am changing value to --None-- the onChange client script is not getting triggered. Is there a...

R10 by Tera Contributor
  • 3785 Views
  • 6 replies
  • 14 helpfuls

Month Wise Catalog Item Counts Submitted (Table View)

I want to generate a report containing monthly counts of Catalog Items submitted. (Please refer to the attachment)Tried to generate this using pivot table option in reporting module, but month wise breakdown is not appearing.  Any suggestions to achi...

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Akash_Yadav by Tera Contributor
  • 289 Views
  • 1 replies
  • 0 helpfuls

Resolved! ITSM Report Builder Reference Attributes

Is it possible to add columns to the results in the report builder? I would imagine mine is not not the only organization having multiple people with the same names. I went as far as getting a PDI and adding ",ref_ac_columns=first_name;last_name;user...

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