By OOB Service Now provides Rollback Context, for the fix script are other. My question is can we add the Rollback Context to manually track the changes. For Example - I have a fixscript and if run the script by click of the Run Fix Script Button it ...
I have a requirement related to Risk Assessment and Change Management.When a user submits the Risk Assessment, if they answer “No” to one of the questions, a follow‑up question is displayed. The value from that follow‑up question is then copied to th...
Hi,I am trying to add more column details such as Exercise Name,Description,Goals & Objectivesfor recovery event record under my approvals on resolve portal .IN screenshot , you can see only Name , description,opened by & task type. I want to add mor...
Hi I have a question, on ways to run a fix script from the flow designer, basically from the flow I pass the Fix Script name, then the flow should be able to query the fix scripts table find the record and then run the script. Could you please help m...
copy of 'Triage and categorize ITSM incidents' agentic workflow is categorizing incident category & subcategory but its not classifying service/service offering.anything to update ?
Anyone here knows how to trigger this notification? is there an OOTB that triggers this notification? Based on what I read here I think there's none and have to create one.
Since Request Items do not have assignment groups or are not assigned to individuals per best practices, how will the survey know which group resolved the ticket?I have a case where the Service Desk wants to report on individual team members’ perform...
Hi, is there any way to set dynamic choice in multiple choice variable type. I have tried below client script that is working for select box type but not for multiple choice type. function onLoad() { var userEmail = g_user.email; var splitE...
We are experiencing an issue where duplicate records are being generated whenever a new entry is created in a custom table. Interestingly, these duplicate records are visible to some users but not to others. Has anyone encountered this behavior befor...
Hi Everyone, I am integrating two ServiceNow instances using the Remote Instance Spoke. Setup: * Using the default parent connection alias* OAuth 2.0 Authorization Code grant* Token generation successful* Token is active and not expired* Redirect URL...
Hey, I need to create a searchbox (dynamic content item) on a dashboard to perform a Keyword search to search for what is on the dashboard (a report that is looking at the sc_item_req table). I saw someone creating a searchbox to look for CI's on ...
I am trying to remove the pre-built condition for Walk-Up Rooms / Stock Rooms in Workspace Operations from the related list. However, when I clear the condition and reload the form, it appears again in the filter condition.Kindly suggest how I can re...
Hi everyone,I'm working with a system property that stores an array of string values, for example:Property: list.of.stringsValues: "111 - TEST", "112 - Test2"In my Script Include, I'm retrieving the property like this: var titles = gs.getProperty('li...
Hello, We recently upgraded to the Zurich release. However, the Catalog Client Script New button is no longer visible. Please advise if there is a way to enable this button. Thank you
Hi All, I have a free PDI where I have installed Contract Management Pro. I have configured different templates for different contract types. However I am not able to figure out: How I can initiate a contract creation of a particular type? On the un...
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