Hello everyone, I am locked out of my Personal Developer Instance. I previously logged in using Windows Hello / FIDO2 passkey MFA. I believe the passkey was created on an old work laptop that has since been wiped, so I no longer have access to that ...
I need to make fields mandatory after the ticket is assigned to a particular team. Basically the assigned to person needs to fill them.How do I do it, also I want that the mandatory(*) symbol is visible on the fields.I have tried UI policy and Data p...
In Flow Designer , i have used OOB "Ask For Approval" Action , and used the scripted query for Approval rules.So, there are two groups which I seek approval from, Group 1, and Group2 .Only after getting both approval , I should move the Change Reques...
I need help to get details on a customer workspace in the SCTASK/RITM there is a List Collector and it's displaying names of users. and under the name it displays details from the sys_user table for that user.LIKE:Name, First name,Last name,email h...
Hi All,I’m facing a strange issue with a List field in Service Portal and looking for insights if anyone has seen this before.ScenarioThe list field points to a custom table "Reports"Reference qual: reportIdISNOTEMPTYField works correctly for adminFo...
I need to build a report for the following:> List of Users who have worked on incidents, problem, change requests in last 60 days (if a user has touched the record, then consider that user has worked Ex - added comment, work notes modified any field ...
I lost my instance https://dev211496.service-now.com/I used that instance in a daily basis now I dont understand why is not in my developer profile, I have a lot of work there how can I restore or get the information of that instance?Please help me ...
Hi Everyone is there a OOTB way to populate a custom field from demand to project in SPM module?
Hello Everyone ,1.We are created a new service channel and a queue Service Channel Name: ABCQueue: XYZ2.We have added the same queue on the flow "Live Agent Routing"3.We have added the New Service Channel(ABC) in the above queue(XYZ))4.But still we ...
Hi,When sctask state= onhold, substate = waiting for customer, then wait for customer response for 7 days, if no response then the task should be closed automatically, we configured the flow and we are facing issuefor example after 2 days, If the sta...
A client is wanting to see Approvers in the 'Request Item Workflow Stages' widget. I had seen a community post on enabling some system properties (glide.workflow.renderer...) but those didn't affect what is displayed. I still only see stages - it see...
Something must have change, and I probably need to go to HI, but I'll start here first. I have a catalog item that has a Reference lookup to specific Application Templates require in User Setup.On the custom table, I've added the ACL for READ like i'...
Hi Everyone,We got a new requirement for set up BeyondTrust integration with ServiceNow for ABC Company. Could anyone guide me / explain step by step process and prerequisites.Thank you!
