Hello, My ServiceNow Developer Program PDI is failing to start and consistently returns HTTP 500.- Instance: https://dev311642.service-now.com- Symptom: It was working last week. As of today, both "/" and "/login.do" return "Error serving request" (H...
Hi All, User without itil role should be able to manage lifecycle of problem and problem task.How to achieve this. Thanks.
Trying to find out the correct procedure to change the user/approver on an existing Approval Request. In the below,example, Erica is the current approver. But she is not correct, a diffferent user needs to be choosen. Also (as some searches said cha...
Hello All, When I am using @mention to mention a user like Pedro Silva, it is displaying 5 users with the same name and I am not able to select the correct user. Is there a way to use @mention with User ID?
Hello Community, our team is trying to configure Agent Assist in HR Agent Workspace and can't seem to figure out how this is done. Agent Assist is actually already active in our workspace, but it's not searching the KB that we want. It is currently...
Hi Team -- can anyone please help me on this requriment Create a report to display "Schedules" in a calendar view- This request is being made as a process improvement initiative to bring a forward visibility to Changes/schedules that are planned ah...
Hello community, I want to know about the difference between the subject person & opened for in HRSD.
Hello. I have created two custom workspaces for approvals in our ServiceNow instance, Xanadu patch 9. I am controlling access to the workspaces using a module entry where the module only appears for users in the respective groups. Everything works co...
I plan to use a suite of delete jobs and would like to test the job(s) in lower environments and promote up our companies environment stack. The filter criteria for the job will be applicable for all environments. Any recommendations or experience on...
Hi all, We are trying to establish JDBC connection to Snowflake using Key Pair Authentication. I have uploaded the Snowflake drivers JAR to Mid Server and configured a data source to build connection string to pass private key and password as per htt...
In the old ServiceNow "portal" technology, you used to be able to Ctrl + Right Click on things to navigate directly to where you needed to configure them. Is that same (or similar) functionality available for UI Builder components? Or did we take a ...
I have a workflow that triggers when an on/off board ticket is created. This sends a reminder to managers and is suppose to send out a reminder daily if they don't complete the ticket. However the issue I am having is that it is sending over 1000 ema...
Hello,I’ve noticed an interesting behavior in my personal developer instance (PDI) and wanted to confirm if this is expected out-of-the-box.When a Request Item (RITM) is moved to a Pending or On Hold state, the requester can no longer update it from ...
Hi,Currently we may not be able to use Discovery. I was wondering if anyone has used the REST API or other methods to get server information from vCenter and added to ServiceNow. Many thanksDan
Hi All,There is a use case on incident, Before the submission of incident form we need to show a dialog box(GlideModal), It consists of some data on it, On the dialog box(GlideModal) we have provided two buttons(accept suggestion,create incident) if ...
