Hi everyone,I’m trying to add a custom Related List Declarative Action in Service Operations Workspace for the Change Request table.Requirement:I have a Parent → Child Change Request related list (using the parent reference field). I want to add an A...
Hello,I use the Document Viewer for .txt or .pdf files, and it works well. However, there are issues with .docx or .xlsx files. In the sys_document_viewer_status table, the entries show a ConversionStatus of "Conversion failed." I have noticed that S...
I received the following email regarding PDI. This is not the inactivity monitor.Is there a way to retain the PDI?
Customized workspace Export button to have the download only option, For JSON file type alone, it is not downloading the JSON file, when I click on the export button, it opens the JSON file, any idea why it is not working
Hey ServiceNow folks! Ever needed to pass data from a UI Action to a UI Page and then use that value in Jelly?Well, here’s a clean and tested example that demonstrates how to: Grab a value (like assignment_group from the form) Pass it to a UI Page ...
I just got a new PDI today with "Australia" release. I setup password for "admin" user account, and I can login to the "admin" account from browser successfully. Then from a Linux VM, and also tried from macbook, I issue curl commands like these:> cu...
Hi Team,I have created an AI Agent and deployed it in Virtual Agent (VA) as an assistant for end users. My requirement is to invoke different specialized agents from this main agent based on user requests—for example, an agent that creates problem ti...
Hello. We currently have many similar Catalog Items that use shared Variable Sets. Many of these Catalog Items have files that the user needs to download, fill-out, and re-attach to the Catalog Item. We do this by attaching the required files to b...
Hi, We are observing a strange issue where the SLA timer for the 50% stage is being calculated from the last activity time of the workflow instead of the time the task_sla record actually reaches the 50% duration. As a result, instead of running at ...
I have a question regarding the shopping cart behavior in the Customer Service Portal.From the documentation and several Community posts, I understand that ServiceNow's standard behavior is:A single checkout creates one REQ with multiple RITMs.Differ...
Hi ,How can we encrypt a value in a Password (2-Way Encrypted) field? The field resides in a table that belongs to the XXX application scope, and the encryption is required during the execution of a Transform Map associated with a specific data sourc...
Hi team, How can we encrypt a value in a Password (2-Way Encrypted) field? The field resides in a table that belongs to the XXX application scope, and the encryption is required during the execution of a Transform Map associated with a specific data ...
I have been sent notification that my PDI is being reclaimed as part of the inactive PDI drive currently under way, but I am actively using it daily. The 'last used' date showing on my Developer homepage is totally incorrect and does not change even...
Hello all, Could you confirm whether we can suppress Smart Assessment questions based on scope item attributes? If Yes then How?For example, if the Business Application attribute Artificial Intelligence is set to No, we would like to suppress the AI-...
Requirement: Display User Name as "Last Name, First Name" In the Record Producer, there is a Reference variable that references the User [sys_user] table. Currently, the user names are displayed in the default format. Requirement: The reference field...