Hello Guys, I'm trying to check if the Requested by user is the same loggedIn user so i checked this in the ACL but gs.getUserID returns my ID not the impersonated user here's the code : (function () { var userId = gs.getUserID(); var internalUserI...
Hi All, in customer instance i have com.snc.change_request, com.snc.change_management, Plugins i don't have com.snc.change_management.state_model plugin and com.snc.change_management.change_model.hide property is true. so I am unable to see model fie...
Hi Team, I have developed a custom Playbook in PDI and aim to ensure that all Playbook activities are cancelled if they are in progress when the associated Parent Case record is either closed or cancelled. In such scenarios, all Playbook stages shoul...
Hi Community, In the CSM Workspace, I have a main menu item named “Dashboard” and added a sub-menu called “Case Volume by Channel” using sys_ux_list_menu_config.list. I’ve already created the dashboard, and I want this sub-menu to open that dashboard...
I am trying to understand how Service Level Agreements (SLAs) are generally implemented and managed in ServiceNow.I am specifically looking for clarity on areas such as:How SLA definitions differ from task SLAsHow start, pause, resume, and stop condi...
Hi everyone, I’m currently looking into how to manage portfolios strategically in ServiceNow using the standard SPM license. From the documentation and community posts I’ve read, it seems that what used to be available as the Portfolio Workbench has ...
ServiceNow Now Assist – provides an out-of-the-box (OOTB) feature "Summarize " on the Incident form that automatically generates summary of incident details. This helps quickly understand context, progress, and resolution without manually reviewing a...
Hii , I’m facing an issue with the Playbook interface. When I try to click on the Update button, nothing happens.Has anyone faced this issue or knows how to fix it?
Hello everyone, There seems to be a problem with the Similar Incident (TI) recommendation action. The button Copy resolution notes is not visible if I switch the language of my instance other than English. The button is visible and the contents in re...
Hello Community, Can I get ATF Test Step for instance branding that includes, validating the logo, page header caption, system timezone, time format, and theme configuration.
Hi all,Ui policies are for client side and Data policy for Server side I understand this.I see option to convert ui policy to data policy, wanted to understand requirement or usecase for this.Also data policy has check box to act as UI policy so I no...
There is an OOB notification "Change Survey" for change request which gets triggered once the event task.send_survey is fired. I am not able to find this event and its not triggering the survey. Can someone help in understanding how this event is fir...
Hi, I encountered a request in one of my customers to create a template [sys_template] to a knowledge article [kb_knowledge], and to set the "topic" field as part of the template. As it turns out, topic is one of the fields restricted by ACLs to be...
I’m a bit against the wall about when to use Flow Designer versus Business Rules in ServiceNow.As Flow Designer keeps getting more features....., I find myself wondering whether it should be the default choice for automation now, or if Business Rules...
Our sub-prod environments, (dev, test, and sandbox) are all set to send all emails to a specific email box to allow us to troubleshot notifications and share demos when needed. As part of our clone down process, we now deactivate all scheduled emaili...
