Hello Hello,I wanted to know if it is recommended to add new fields to the "Accept Risk" dialog form view.I tried adding new fields to this form, but they are not showing even though I added them using the form builder. There is no UI Policy or Clien...
I have 50000, records in cloud resource [cmdb_ci_cmp_resource] table.There are multiple records with duplicate Object ID [object_id], I have to remove all the duplicates and keep one record for each Object ID i.e. the latest created one. I want to kn...
Hi Team,May i know the difference between Workspace App Shell and Portal App shell. And how we are using those in the instance. I know that Workspace App Shell UI we are using in the workspace but portal how? could anyone clarify on this please! Is t...
A survey email is sent to the user after incident closure, but it doesn’t appear in the activity stream. Is this expected behavior because surveys are handled via the asmt_assessment_instance table? Any possible way to show it in activity stream?
I have a list collector variable with and an Yes/No variable. If the user selects Yes It should select all the values in the list collector. I'm able to do this if the user is not using the Service Portal using Move List Collector Options. Is there a...
Hi Everyone,I am facing an issue with the Now Assist Skill – HRSD Email Recommendation, which is currently not working for agents. When the agent tries to use the feature, they receive the following error message:“This action is not available for you...
Hello,I'm new to this email scripting area and was wondering if you could help me out with this.I'd be grateful if you pointed me in the right direction or gave me an example.Thanks!
Hey! In a record producer I have a custom variable of type attachment called 'bifoga_fil':So I want to copy this to the OOTB attachment on the record producer in the back-end, so that the attachment is visible in the banner above and in the logs. I'v...
IntroductionAs developers and admins, we’ve all been there: you’re reviewing an Update Set with 50+ customer updates, and you’re trying to piece together exactly what was built. Reviewing XML entries one by one is time-consuming and error-prone.To so...
hello - I've activated Smart Assessment Engine (SAE) in my Australia PDI instance. I'm unable to find this information. Is it possible (OOB) to configure the Risks at Question level? If so, how to do it? Thanks.
Can someone help me with the process of how to create the dropdown in service catalog item. I want the thing to be selected by clicking on dropdown button.
Hi ,I am working on creating a workspace , i want to know how to enable agent assit on the record page I want to give ai features to agent
Hi,I’m attempting to add a new workspace tab option that allows users to create a Major Incident by updating the Chrome Tab JSON property. However, I’m unable to set the Major Incident state to “Accepted” through the JSON configuration.I also tried i...
Hello, folks. Just looking for some clarification on using Advanced Configurations with Appointment Booking. I've got a service-level configuration where I lay out the days and times for an appointment to be booked. The caveat is that on Tues-Wedne...
Since upgrading to Zurich patch 7 I've been unable to display my flow executions. This is all I see whenever a open ANY flow execution now. I've tried:repairing pluginsclearing cachecopying and simplifying flowscancelling stale flows (Dev/Test)displ...
