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08-09-2023 01:20 PM - edited 08-09-2023 01:24 PM
Hi everyone,
I'm new to flow designer and am hoping to utilize it to update the following:
Request
- Short description
- Description
- Request State (need to set the initial state of request after catalog item is submitted
Request item
- Short description
- Description
- State (need to set the initial state of request after catalog item is submitted and changes in state during process
I have request item flow working as I would like but I can't determine how to add request. Is it possible to get all these things updated in the flow or do I need to select one table and do the rest in business rules? Also, when I attempt to create a flow just using request it does not allow me to add a trigger for the request fields. See attached.
Thanks in advance for any feedback you have
Gemma
Solved! Go to Solution.
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08-09-2023 06:42 PM
you want to update Request record with the details?
If yes then you can use Update Record and select the Request record and update the fields.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-09-2023 06:42 PM
you want to update Request record with the details?
If yes then you can use Update Record and select the Request record and update the fields.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-10-2023 01:28 PM
Thank you @Ankur Bawiskar Worked perfectly!