Can you use previous on a notification?
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01-08-2024 12:54 AM
On a notification, I only want it to trigger if the following conditions are met:
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01-08-2024 01:10 AM
Hi @Mark Roethof On a business application, when the Steward field is updated to the line manager of the previous Steward, then a notification email should be sent to the new Steward.

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01-08-2024 01:18 AM
Oke, so in that case you could create a Business Rule that creates an event, and the event trigger a Notification.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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01-08-2024 01:45 AM
Could the following work:
I'm wanting to pass the names of the previous owners into a pararmeter

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01-08-2024 02:03 AM - edited 01-08-2024 02:03 AM
I think something like that could work. Several optimizations possible, like this does not need to run on insert, best practice to add conditions, things like that.
Is it on purpose that you want the display value in your event? Just checking. Anyway, triggering the Business Rule you should already see if an event is generated or not.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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01-08-2024 05:17 AM
Hello @matthew_hughes ,
Yes this will work.