When my users run a report they are wanting to see the full name of a field called Org hierarchy. When the report runs it is truncating the name unless you hover over it. They would like this to be visible without having to hover over it. My question...
Hi All, I am creating a problem record using a record producer. I need to create 2 problem tasks in the related list when a problem record is created. Is it possible to create problem tasks using script from record producer or is it possible to trigg...
HelloI have a SOAP message that links two different environments. The idea here is that if one ticket is created in an environment, it creates a ticket in the second environment, and the code in both environments has been tightly designed to preven...
I currently have a scheduled weekly job to clone our Production instance over our Test instance. However, since our Development instance rarely doesn't have an Update Set "In Progress", it hasn't been synced up to Production in a while, and I fear ...
Hi ,I am trying to setup LDAP integration via MIDserver and I am ending up with the below error Verify server address and port are correct and accessible while Testing connection . How to resolve this ?
Hi,I have a UI action script for Reject which is asking if the user clicked on Reject confirm if they want to proceed and then another pop up to ask them to fill out work notes for reject reason, but whenever I click reject I see confirm, pop up and ...
I made some changes to a workflow , now noticed that the update set is empty! what should I do? shall I make a copy and make the changes again?
Hello Community, I'm having an issue on my Change Task form. I am displaying fields on the change task that reside on the parent change record. So, when a task is generated, these fields are visible and mandatory. The problem is that the tab ...
Hi All,As I asked how to count the number of incident closed by particular user in 1 day(current or past) .And that count I want to set on one I field created to "Count Number " to repersent field.Note :Is any table that have count the number of inci...
I know this question has been asked a lot on here, and I have used a bunch of suggestions already, without success. I have had several complaints about the cart feature and was trying to add a "submit" button on the bottom of the form. I can make the...
Hi. Does anyone know if I can request additional Demo data for my personal instance? Many of the Apps and Instances have sparse or no data. I just spent hours creating a lot of users, roles and groups for a PPM exercise (don't get me wrong, it ...
Hi,I would like to call the REST Table Webservice. For example to pull all the incidents with priority 1, I formed the URL which returns the number and statehttps://<instance name >/api/now/table/incident?sysparm_query=priority%3D1&sysparm_fields=num...
Hi,We are doing integration to 3rd party system using web services and data will be getting in JSON format. I can pull data from each field but i have an JSON array from the list. So, i want to save the array data to string field in service now.Data:...
Hello Everyone,We generally send email to our manager will all open incidents, p1 incidents. open problems, p1 problems & unassigned tickets to specific group.For which daily i run the report and export to excel filter all reports in 1 excel and late...
Hi,Please can anybody advise if it is possible to have a script that will automatically route incidents to engineers based on their skills, rather than the assignment group they are in? I have found this discussion assign a incident automatically...
