Resolved! how to get requested item instead of request in service portal?
I have a request where "My Request" widget needs to be modified to display requested item instead of request.
Forum Posts
Integration with Control-M?
Has anyone successfully integrated with Control-M? We are trying to auto create incidents from Control-M alerts, and then send that ticket number back to the Control-M console to remove the emergency status etc.
Resolved! Is it possible to schedule multiple reports into the 1 scheduled email notification?
i.e I need to send 5 reports to the same business area on a weekly basis, so rather than send 5 emails, I would like to bundle them up into the 1 email. Also, can you add your own customized sections to the default View/Run report view?
Resolved! Condition builder in Service portal
Hi Experts,In Service Portal, I am using the Data Table from Instance Definition widget to display the list of records.I am able to see the filter. How can I use this filter to perform condition building?Thanks, Sanjiv
How can we create a button beside any fields
Hi got an doubt how can we create a button beside caller or any field i will share my screen below how can we create those buttons
Resolved! How to redirect from one form to another form in Service Portal
Hi All, I have 2 catalog items "Access form" and "Account creation form" I need to redirect to "Access form" from "Account creation form" based on the condition checked in the Onchange client script..Script is working but it is redirecting to New fo...
Resolved! Can I add a record to sys_dictionary by using a script?
Hi everyone, I am trying to create a script that will automatically add field to a table. Is there a way I can do this? maybe by adding a record to sys_dictionary? I tried to do that by using GlideRecord but it didn't work. Any ideas?
Can you specify the display order for bar chart columns?
Hi There I have created a report to display as a bar chart, showing the number of incidents in each state. This always puts the state with the greatest number of incidents on the top. Is thee a way to specify that I always want to have 'New' on top?...
Resolved! Deploy custom application to production
With the help of this forum and the experts I have my first custom application ready to go to production.Two questions:What is the best way to deploy this application?Publish to "My Instance" or 2. Publish Applications to an...
Resolved! How to Display Manager name based on Manager ID number - Business Rule
i have written BR script for it, it is working fine for Existing users, but when i created one new record in user table then manger name is not reflected based on manager ID number , after created user if i updated any field then it is reflecting ...
Catalog Client Script to determine if Variable exists on form
I have a catalog item where I only present the one variable on one form, and I want to make it mandatory on a task. The reason is the answer from the tech drives the workflow path. Using a Policy to make it mandatory doesn't work well, as you cannot ...
Resolved! Hide section using setSectionDisplay to false failed?
Hi Developers,I have written the below script to hide a section with the following code:function onLoad() {var sections = g_form.getSectionNames();if (g_user.isMemberOf('CAB Approval')){g_form.setSectionDisplay('related_records',true);}else{g_form.se...
Custom axis (X and Y) for reports
HI all,this appears to be a common question in the community but I can't find a good solid answer.I've created a report based on average duration it takes to close an INC:This gets us the information we need, but the X axis is ugly. What we'd really ...
Resolved! is it possible to make a true/false field mandatory?
I've been trying to make a true/false field mandatory on the Service Desk Call Plugin. I've tried a couple of variations of UI policies and the field shows with a grey star as if it was mandatory once but i'm unable to make the field mandatory if fal...
Resolved! snc_internal role automatically get inserted in the ACL
Hi,In Helsinki, when i try to create a new ACL, the snc_internal role automatically get inserted in the ACL (Requires Role). This is happening after i enabled the Communications plugin. Any idea how can i stop this?Best Regards
