Resolved! how to attach a file to link
Hi All,I need to attach a excel file to below link then if i click that link need to download that file.How to do please helpThanks In Advance
Forum Posts
Resolved! Software request triggers the two workflows, how shall I trigger only my workflowfff
Hi Experts,I have designed a workflow for ordering Software. The process is that it opens a request item then an RITM.I am facing a problem that whenever I request for a software, it opens two workflows for a service Request, one is oob workflow Serv...
Resolved! ui16 use.concourse u15 login
Hi, We installed UI16 in Helsinki, but decided to disable it and kept using UI15. Disabled it using use.concourse user preference system wide.After upgrade, UI16 was enabled by setting the use.concourse system setting back to true.UI16 was enabled, ...
Catalog Item - Dynamically change multiple choice options
Hello,I'm looking for some advice on the best way to achieve the following:On our Portal we have a Mobile Phone Purchasing Catalog Item, there is a section that is currently made up of a multiple choice variable, with each type of phone our users can...
Complex Query to retrieve all RITMS for which the current user is assigned to approve
Are there any GlideRecord query gurus out there that could assist with writing a query?I am trying to write a glide query to get all requested items for which any of the following is true:- The current user has an approval request associated with the...
Can anyone tell me what is updated by "System"
I have seen records in ServiceNow being updated by a user account named 'System'. But there is no user account as system.Can you tell me what 'System' is and what is triggering it to make updates to HW Asset records in SNow?
How are records created in asmt_metric_result ?
I'm tring to fill a survey response via a ui page but it looks like my updates are not appliedIt looks like i cant write on the asmt_metric_result table i want to know why.Also i wonder how this table is updated i didnt find anything on the business ...
Resolved! I want to grab the user's name that makes an entry on a RITM when that person is not on the RITM or TASK, but can make a comment.
If someone makes a customer visible comment on a RITM or Task their comment is captured in the Activity log along with their user name. I am trying to capture that user's name and apply it to the notification that is sent out to the Assigned to and/o...
Resolved! GlideRecord and Reference Fields
Is there anyway I can do an addQuery on the display value of a reference field?u_iccb_fisma_id is a reference field to the cmdb_ci_service table. I know the u_iccb_fisma_id is actually the sys_id. Or do I have to do a GlideRecord on the cmdb_ci_s...
Resolved! Choice List not populating in catalog items
Hello Experts,I have created a Record Producer for Creating an Incident. In variables I have mapped to incident fields like urgency, priority.....but when I preview item or Try it it does not shows any choices list which is present in Incident table....
Resolved! UI Policy Script - ReadOnly fields
Hello Community,I am trying to allow ITIL user to be able to edit incident due date. We have a UI policy in place which makes the due date mandatory or not mandatory based on contact type and status fields selected. However, when ITIL user selects a ...
Resolved! How to include HTML in gs.addInfoMessage ?
With the Jakarta release, any of my previous gs.addInfoMessage messages that included HTML in it (like a hyperlink), no longer use that HTML.Does anyone know of a way around this?
Resolved! ServiceDesk Call create generic request
So I am new to the Service Desk Call option, I was able to get the Incident information the way I want, now I wanted to create a General Request item - I have tried using the format ofNew call to create generic request` However it just isnt copying...
Resolved! issue with servicenow displayed in iframe
We have to embeded ServiceNow in a iframe for one of our portal. After embeding few things are not working in that iframe servicenow window, like unable to change the filter condition, Clicking "New" button in list view does nothing...etc.Does anyo...
Resolved! Dot walking list type field in scripting
Hi folks,I have two list type fields on a form both are referenced from other tables. I need to populate u_enterprise_app_definition.managed_by on to the Custom manged by field on change or update of Enterprise app definition field. I hav...
