So I went to "Application Menus -> Service Desk -> My Work" and have edited the default filter in "Link Type" to add an additional filter to the "My Work" section:But when I go to "My Work", the default filter doesn't include the "State is not Resolv...
Hi Guys.I have a small problem with the Updated by field. My company has implemented a single sign on, and we had to update the user id field to a unique reference number for our company.I think the best way would be to implement a business rule for ...
Hi SNC,I have a requirement where I want to add additional widgets to the Form page (id=form) but, they should only be present if I am accessing this Form page through my XXXXX Portal, since this is a page used in many other Portals.Any ideas on how ...
ACL's blocking access in business services module, user is having portpolio_admin role for creating new business services but when user click on new button in the form all the fields are read it is showing , user is having but form is showing read on...
Hi All,I have created a field on custom table which was referencing to another table(custom table which was extended from the task table).When click on reference field it was some the records with some fields.I want edit that fields(display only)...
Hi Experts,I am trying to find out if the JSON we are getting from REST is validate or not?we are getting few rows in JSON response but one of the row is terminated incorrectly, if i want to do some validation from my side do we have any solution for...
Actually I have a dialogue window (pop up) and have a drop down in that window. I want to update this combo-box (drop down) with the data coming from REST API.Please help me to achieve this.
Hi,Is there a way to add some value to scratchpad variable in the script include and pass the same scratchpad to business rule like we have the display business rule to retrieve the database value using g_scratchpad and pass it same in the client scr...
We have a requirement, where we need to get the real time data from peoplesoft to ServiceNow.if new user gets created on peoplesoft,his/her information should be update in Servicenow.
I want to set the date/time value to a read only field which stores string values.Thanks,Shubham Patel
Hi Experts,I understood, that normal client scripts will not work on service portal ... I also found some posts regarding this issue, but I don't get it. How to achieve ... you anyone please tell me in more detail what to do?My on client scripts is s...
Hi All,So I have a requirement like any person irrespective of the fact whether he/she is in the system or not should be able to update the HR Case. e.g. I click on the email icon on a HR case and send an email to abc@example.com. Now ...
How can I convert a string character into an XML one?Any help will be appreciated. Thanks in advance.
Hi All,We are having the below field map to map HOSTNAME from source table to Name in Target table. Now we want only for class "cmdb_ci_db_instance" in Source table the hostname which has like (ORACLE:CNSZIDC04) , we need to replace : with @ an...
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