Developer

Best approach to streamline BCM BIA Smart Assessment form (chart/matrix style view?)

HelloWe have a requirement to improve the user experience of a BCM BIA Smart Assessment form. The current assessment contains multiple questions and the business would like a more streamlined presentation of the information.We are interested in under...

Question

State transition - Best Practices

Hello All, I have a custom application build using App engine studio. I need to move the state of task to different states like WIP, Pending Review, Reviewed, Pending Approval etc. Should we create UI action to do the state changes or any other Low C...

Question

Track usage of Platform Analytics dashboard

Hi,How we can track usage of Platform Analytics dashboards.We want to see, who all are the users are using dashboard's of Platform Analytics.Where we can get this information? Thanks.

Question

New Event Processing Framework

Exploring the latest ServiceNow platform features! Let's examine the Processing Framework and how it affects Platform Queue Behaviour. Problem: When creating an event registry for a custom queue (following the steps at https://www.servicenow.com/d...

blog
Scripting and Coding

Unable to load dynamic inputs (sn_jira_spoke.get_editable_fields_2) – IntegrationHub Jira

I am facing an issue while integrating Jira using IntegrationHub.When configuring the Update Jira Issue action, I get the error:Unable to load dynamic inputs (sn_jira_spoke.get_editable_fields_2)No dynamic inputs data was provided from the action I u...

Question

how to update x icon to - for virual agent icon in portal

I want to change x icon to - for virual agent icon in portal

Question

Need suggestion regarding the instancce

“I requested a Personal Developer Instance 3 days ago, but it is still pending. Could someone help check provisioning status?”

Question

Resolved! Looking for location of a table

We have made some change to the lists in our portal to do do things like change the color of the text, add background text, even replace the value you see depending on the value of the data in the field. In the screen shot attached, you can if the re...

Question

Translation of Table Label, where is it done?

Our client is a bilingual client that wants to use both languages in the ServiceNow Environment. However, due to language conventions in the country in question, most translations in the table names are incorrect and require a change to the table la...

Question

UI Policies working when saving

Hello -I have an odd situation. Recently in our DEV environment I noticed that on a particular table (the only I know of right now) where the UI Policies are working, but only when you hit save. I have scoured Google and Copilot and went through th...

Question

Best practice for SSO JWT Integration (RS256) between Pega and ServiceNow Engagement Messenger

Hi everyone,I am integrating ServiceNow's Engagement Messenger into a Pega application. We need to authenticate users seamlessly via SSO using a JSON Web Token (JWT). Pega is acting as the Identity Provider (IdP) generating the token, and ServiceNow ...

Question

Dashboard widgets disappearing intermittently from multiple tabs

Hi ,We are facing an issue where dashboard widgets are disappearing intermittently from multiple dashboard tabs without any manual deletion.Issue Details:Initially observed on one dashboard tab and later noticed on other tabs as wellWidgets disappea...

Question

Yokohama Upgrade - ATF steps now giving java.lang.NullPointerException

Hi there, since we upgraded our instance to Yokohama, on every Validate Variable Values steps, our testers have been having the same issue where they've been seeing the following summary : This step failed because the client error 'Invalid query stri...

Question

cmdb_ci type change

Hello,In dev original cmdb_ci type change reference to choice i want restore as reference there is any way to do because when i tried its not restore.

Question

Customize Virtual agent header color to be a gradiant

We have virtual agent in our custom portal where I need to update the header color. I can customize the color using branding but that will only be a single color whereas I want to use gradient. Any way this can be achieved using css please let me kno...

Question