Could you correct my client script, it doesn't work in portal

[abbassi]

function onChange(control, oldValue, newValue, isLoading) {

    if (isLoading || newValue == '') {

        return;

    }

var userinfo = g_form.getReference ('user');

//g_form.setValue ('ldap', userinfo.user_name);

    // Fonction pour réinitialiser les champs

    function resetFields() {

        g_form.setValue('email', '');

        g_form.setValue('bu_or_external_supplier', '');

        g_form.setReadOnly('email', false);

        g_form.setReadOnly('bu_or_external_supplier', false);

      //  g_form.setReadOnly('ldap', false);

    }

    // Fonction pour définir les champs

    function setFields(email, company) {

        g_form.setValue('email', email);

        g_form.setValue('bu_or_external_supplier', company);

       // g_form.setValue('ldap', ldap);

        g_form.setReadOnly('email', true);

        g_form.setReadOnly('bu_or_external_supplier', true);

        //g_form.setReadOnly('ldap', true);

    }

    var userRecord = new GlideRecord("sys_user");

    if (!userRecord.get(newValue)) {

        resetFields();

        return;

    }

    var emailUser = userRecord.getValue('email');

    var companyID = userRecord.getValue('company');

    //var ldapUser = userRecord.getValue('ldap'); 

    if (!companyID) {

        resetFields();

        return;

    }

    var companyRecord = new GlideRecord('core_company');

    if (!companyRecord.get(companyID)) {

        resetFields();

        return;

    }

    var companyName = companyRecord.getValue('name');

    if (companyName === 'GROUPE') {

        setFields(emailUser, companyName);

    } else {

        resetFields();

    }

}

[Bert_c1]

Hi,

Is the 'UI Type' field on the client script set to "All"?

[abbassi]

Yes , I cheked All 

[Bert_c1]

Try adding debug and test:

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }
var userinfo = g_form.getReference ('user');
//g_form.setValue ('ldap', userinfo.user_name);
    // Fonction pour réinitialiser les champs
    function resetFields() {
		alert("client script: resetFields() called");
        g_form.setValue('email', '');
        g_form.setValue('bu_or_external_supplier', '');
   
        g_form.setReadOnly('email', false);
        g_form.setReadOnly('bu_or_external_supplier', false);
      //  g_form.setReadOnly('ldap', false);
    }

    // Fonction pour définir les champs
    function setFields(email, company) {
		alert("setFields called, email = " + email + "company = " + company);
        g_form.setValue('email', email);
        g_form.setValue('bu_or_external_supplier', company);
       // g_form.setValue('ldap', ldap);
        g_form.setReadOnly('email', true);
        g_form.setReadOnly('bu_or_external_supplier', true);
        //g_form.setReadOnly('ldap', true);
    }

    var userRecord = new GlideRecord("sys_user");
    if (!userRecord.get(newValue)) {
		alert("userRecord get failed");
        resetFields();
        return;
    }

    var emailUser = userRecord.getValue('email');
    var companyID = userRecord.getValue('company');
    //var ldapUser = userRecord.getValue('ldap');
	alert("setting emailUser = " + emailUser + ", companyID = " + companyID);

    if (!companyID) {
		alert("calling resetField() due to companyID");
        resetFields();
        return;
    }

    var companyRecord = new GlideRecord('core_company');
    if (!companyRecord.get(companyID)) {
		alert("calling resetField() due to companyID not being found");
        resetFields();
        return;
    }

    var companyName = companyRecord.getValue('name');
    if (companyName === 'GROUPE') {
		alert("calling setFields() due to companyName being GROUPE");
        setFields(emailUser, companyName);
    } else {
		alert("calling resetFields() due to companyName not being GROUPE");
        resetFields();
    }
}

And refer here:

service-portal client-script-reference

[abbassi]

Hello @Bert_c1 

It 'doesn't work