Could you correct my client script, it doesn't work in portal

[abbassi]

function onChange(control, oldValue, newValue, isLoading) {

    if (isLoading || newValue == '') {

        return;

    }

var userinfo = g_form.getReference ('user');

//g_form.setValue ('ldap', userinfo.user_name);

    // Fonction pour réinitialiser les champs

    function resetFields() {

        g_form.setValue('email', '');

        g_form.setValue('bu_or_external_supplier', '');

        g_form.setReadOnly('email', false);

        g_form.setReadOnly('bu_or_external_supplier', false);

      //  g_form.setReadOnly('ldap', false);

    }

    // Fonction pour définir les champs

    function setFields(email, company) {

        g_form.setValue('email', email);

        g_form.setValue('bu_or_external_supplier', company);

       // g_form.setValue('ldap', ldap);

        g_form.setReadOnly('email', true);

        g_form.setReadOnly('bu_or_external_supplier', true);

        //g_form.setReadOnly('ldap', true);

    }

    var userRecord = new GlideRecord("sys_user");

    if (!userRecord.get(newValue)) {

        resetFields();

        return;

    }

    var emailUser = userRecord.getValue('email');

    var companyID = userRecord.getValue('company');

    //var ldapUser = userRecord.getValue('ldap'); 

    if (!companyID) {

        resetFields();

        return;

    }

    var companyRecord = new GlideRecord('core_company');

    if (!companyRecord.get(companyID)) {

        resetFields();

        return;

    }

    var companyName = companyRecord.getValue('name');

    if (companyName === 'GROUPE') {

        setFields(emailUser, companyName);

    } else {

        resetFields();

    }

}

[Bert_c1]

I guess you don't see any of the suggested 'alert()' results. I suggest that you provide additional details on the client script definition - screen shot. so Community members can see the table and field name.

Sandeep makes good points, see:

service-portal client-script-reference.html

[Sandeep Rajput · Accepted solution]

@abbassi There are two issues with your client scripts.

1.  g_form.getReference ('user');  getReference call without a callback function are not supported in Service Portal. For more information please refer to https://www.servicenow.com/community/developer-forum/g-form-getreference-is-not-working-in-service-p...

2. var userRecord = new GlideRecord("sys_user"); Synchronous GlideRecord queries in client script in Service portal are not supported. Please consider shifting your GlideRecord queries to a Script Include and call them via GlideAjax.

Hope this helps.