Create Incident button on Service Portal from Knowledge widget

[Sudeepta]

When viewing KB article from Portal, I need to add Report an Incident button.

Currently, it is there on the native UI when viewing the same article.

[Jan Cernocky]

Hi,

you need to follow these steps:

1. Change the scope to 'Knowledge Management - Service Portal'

2. Go to any article and Ctrl+Right click on the widget and select Options schema

3. Tick the 'Show Create Incident Action'

[Sudeepta]

Hi Jan,

You made my day.

1. Change the scope to 'Knowledge Management - Service Portal'

2. Go to any article and Ctrl+Right click on the widget and select Instance Options

3. Tick the 'Show Create Incident Action'

[Jan Cernocky]

Hi Sudeepta,

nice to hear you fixed it.

Feel free to mark my answer as correct so it can help others in the future.

Thanks!