Hi All, My requirement is 3rd party wants to create RITM in ServiceNow. I have provided them OOB endpoint: https://marriottdev.service-now.com/api/sn_sc/servicecatalog/items/{sys_id}/order_now and JSON as :{'sysparm_id' : '4f9131449f901200d54dd4b4232...
Hi, I'm trying to show the Variable Editor for a custom table extending Task. So far, no luck... I am starting to think that variables are not supported in custom Configurable Workspaces? It is odd since that is a core system functionality, e.g. HR ...
Hello everyone,I'm currently looking to optimise the structure and layout of a dedicated Service Catalog item we use specifically for users to submit requests related to our ServiceNow instance itself (e.g., asking for enhancements, training requests...
Hi, We would like to update it as Pre-approved instead of custom. Is it possible? Thank you.
Hi All, I have a requirement where , for example , if a RITM is raised using a specific Catalog Item, then in the Flow Designer, it will be required to check if the 'Requestor' belongs to the 'Knowledge Function Group'. If 'yes' then the SCTASK would...
Hello again. I am working on a workspace for a few executives in our organization. In the body of the home page, I have a list that contains reference fields. The users will need to click on the reference links to view the record and act on it. I am ...
Hi All, Can anyone please tell me what are the "Assigned Remediation Tasks", "Preferred Solutions on VIs" and "Impacted CI's" added in the IT Remediation Homepage. Thanks,Saranya
Hello Everyone, We have a Service Catalog form that includes standard fields such as text, choice, and reference. Additionally, it contains a field that allows submission of multi-row values (MRVS – Multi-Row Variable Set). I am trying to build a sta...
Hello All: Despite it all, after 15 years, i'm revisiting Script Includes. LOL. I don't do them much, so here is a dumb question. I'm attempting to restrict users from requesting duplicate service accounts.In my form, I'm also dictating the naming c...
Hi Team,I'm facing an issue with the Task_SLA table. After upgrading to Zurich Hotfix 1, the 'Business Pause Duration' field now shows '0'. Before the upgrade, in the Xanadu version, this field used to be empty.Could you please help me resolve the is...
For this catalog item, we have a custom button below that needs to be clicked before launching the request form where it contains all of the fields you need to fill out and I am stuck in this step cause I am not sure what would be appropriate. I hav...
I need to build a cancel UI Action for Stories in the agile module. How can I get a popup similar with the Cancel Change UI action where it asks for a reason and then posts that to the work notes?
It shows a blank page!!!
Hi Community, our team is implementing a SLA where the start condition looks like this:The stop condition looks like this:On our help desk case table, we have a custom boolean field called Any Agent First Contact, which gets set to true from a before...
I am having trouble with the enhance chat search. When I search for (example 'help with 401k') I get nothing back: I have config the AI search on the applications that points to the ESC portal: When I go to test the search profile it is able to searc...
