Hi, I have an email script for notification, I use it when record's insert to display the answer, and for another notification on update to display the updated answer. The script display the question if the answer is yes Example:user answer for:Q1 = ...
When an incident is created outside of the schedule of an incident AWA queue that is meant to get routed to, we notice that the work item does not get created and thus the incident does not routed/assigned. Is this the expected behaviour? Example:Let...
Which is better Workflow or flow designer?
Hey devs, In SOW, under the "Collaboration" tab, when starting a new Teams conference call for our Major Incidents, where are these recommended participants pulled from? We're looking to add few static folks (Dept leadership), but can't seem to find...
How to hide this edit button for scooped application list view .
Hi, I have a requirement to upload data through excel which contains column of attachment links. I want these attachments to be attached to the records inserted or updated.
Hi all,I'm trying to understand difference between script include and client ajax. Script include is for server side calling of same script and glideajax is similiar to script include but used to call this script on client scripts. Is my understandin...
Hi, Does anyone has experience of invoking an AI agent from a script such as script include, business rule etc ? Is there an API existing for this ?
Hi Community,I am exploring the learning resources available in ServiceNow University, and I’ve come across the term "Keys" used in several places (e.g., training subscriptions, learning plans, certifications, etc.).Could someone kindly explain:What ...
Hello Team,Has anybody achieved closing/resolving an incident from inbound email which is separate and dont have a common link to the 1st email.The system generate an initial email for an alert then generate anohter separate email for alert clearance...
Hello community!So I'm working in a project where we are getting data from an external system and storing in a Remote Table , I'm then using that data to expose it on a form (catalog item). I'd like to know "how much memory" are we consuming from the...
Hi,In a Playbook, I’m using a User Form Activity to show Task fields so agents can update the record directly from playbook. Questions:1. If the agent sets the Task State = Closed from the User Form, should the playbook activity auto-complete, or mus...
Hi All,I Know this is expected behaviour, through the script when we are inserting data into import table(staging table) automatically data updated in target table records and for each record seperate Transform history created , means if 10 records ...
Scenario is there is a record producer , i want to send a email notification when ever the record producer submitted only when on one particular choice for a question but problem is the receivers email are based on the user input in RP , and some va...
Hi, I have one requirement: I need to add a group to the 'CC' in an email notification using an email script. Note that - this group doesn't have an email ID, so I need to send the email to the individual members of the group. For example, if there i...
