Flow designer approvals, mixed group and user approvals

ablunt
Tera Expert

Hi All,

I'm trying to build an approval process in flow designer where I want to approve when anyone from a number of groups approve and everyone from a set of individual users approve and reject when anyone from any group and any individual user rejects. My current approval action looks like this:

Screenshot 2024-09-10 093351.png

The rejection part and the group approvals part work fine, but with the individual users when one approves, the other is set to no longer required. I've made sure the approval engine is off for this table. Am I missing something in the ask for approval action or does this have to be done another way?

1 ACCEPTED SOLUTION

ablunt
Tera Expert

Thank you @Voona Rohila@Rajesh Chopade1 and @Abhishek_Thakur for your help with this issue, I found the cause, we had a business rule running on the approval table which was interfering with the OOB approval behaviour, I've deactivated the business rule and now it is behaving as intended.

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11 REPLIES 11

Abhishek_Thakur
Mega Sage

Hello @ablunt,

This is how system is designed so, when anyone approves, it set the other approvals as no longer required. If you want those approval state to something else, you need to look up the sysapproval_approver table and you can easily set the value of those approvals.

 

If you still need anything, please share the complete requirement. I'll try to build the flow and confirm back.

 

Please mark my solution as accepted and give thumbs up, if it helps you.

Hi @Abhishek_Thakur,

Does that include the all users approve component? It seems like this should wait for every user put in that section to approve, rather than setting the others to no longer required when one user approves.

Voona Rohila
Kilo Patron
Kilo Patron

Hi @ablunt 

 'All users Approve' will wait for all the users you provided to approve/reject.

Make sure the flow is activated before you test.


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

Hi @Voona Rohila,

I tried activating the flow, but when I approve with one of the users in the all users approve rule, it still sets the other to no longer required.