Getting the email to show up in the activity log

[johnfeist]

I'm configuring our incident table so that our internal auditors have full read only access to the data.  The one piece that I'm not able to get is including the entry that shows that an email has been sent and has a link to see that email

The audit users do not have the itil role so I'm assuming that somewhere I'm missing a permission/ACL.

Can you enlighten me as to what I need to do for these to appear in the log?

TIA

[Allen Andreas]

Hi,

I'd recommend checking out the role: sn_incident_read and see if that addresses all needs?

That may, by design, allow them to also see the emails in the activity log, etc.

[Manoj KV · Accepted solution]

Hi John,

Check this 

The following steps will enable you to view the 'Sent/Received Emails' in the activity stream:

1) Ensure that the following property value has the right role added so the user with the role can view the email option (Show email details)

    glide.ui.activity.email_roles

2) The email sending property 'glide.email.smtp.active' should be set to true. Note, it does not matter even if you see emails being sent from Email logs (sys_email), the 'Show email details' will not show unless this property is enabled.

3) If you are testing on an OOB Instance, please set an email address, eg: employee email address just for testing purposes in the system property 'glide.email.test.user'.

4) Make sure the 'Sent/Received Emails' checkbox is ticked on the Activity Stream filter (see the image in the Description section).

Now you can test this by logging a new incident and notice the email activity is now visible in the activity stream.

Note that another alternative on an OOB instance with email sending disabled is to navigate to the sys_email table, locate the emails related to the record you are using and update their type to "sent".  These will then show up in the activity stream if 'Sent/Received Emails' is enabled in the Activity Stream filter.

[johnfeist]

Thank you Manoj, once I added the role to glide.ui.activity.email_roles and figured out htat the list needs to be comma delimited, the emails are showing up.

[Maks]

Thank you so much, it was the activity stream filter for me!

I had to add in "Emails - Autogenerated" and "Emails - Correspondence" from the list of fields.