Developer

ServiceNow Service Portal: Choosing Between c.server.get() and c.server.update() the Right Way

When any ServiceNow developer starts working on the Service Portal Widgets they discover there are mainly two out of the box (OOTB) methods that are used to communicate between the Client Side and Server Side and those are c.server.update() and c.ser...

Article

Flow Designer: Subflow marked as complete in parent flow before subflow execution finishes

Hi everyone, The flow below loops through the selected resources then calls an Azure Account Access subflow within a Do the following in parallel block. The wait for completion option is intentionally not enabled on the Azure Account Access subflow, ...

Question

Activity Stream Not Persisting Changes in UAT After Update Set Migration

Hi We are facing an issue where the Activity Stream is not consistently capturing changes made to records. When a field is updated and the record is saved, the change appears in the Activity section for a few seconds and then disappears.This function...

Question

Issue Summary: Approval Request Not Generated When Moving Existing Projects to Transition

During testing in the Dev and Test environments, an issue has been identified where approval requests are not automatically generated when moving existing projects between phases.Observed BehaviourWhen an existing project is moved from the Delivery p...

Question

Visual Out‑of‑Office (OoO) Indicator in ServiceNow Using M365

Following the ServiceNow–Microsoft Teams integration, we would like to understand whether it is possible to provide a visual indication within ServiceNow when a user has an Out‑of‑Office (OoO) status set in M365 (Outlook / Teams).Current SituationSer...

Question

isplay Article Counts Inside Star Icons for KB Categories (Employee Center)

On the Knowledge page in Employee Center, we need to enhance the KB Categories section within the widget to display numeric values inside the star icons.Current BehaviourKB Categories are displayed with star icons.The star icons do not display any n...

Question

A picture book of ServiceNow CIS Risk and compliance

A high level view of all key tables and their relationships Full picture book : AwesomeNowScopedAppDesign/IRM_Picture_Book_v2.pdf at master · anilvaranasi/AwesomeNowScopedAppDesign full readable PDFs: AwesomeNowScopedAppDesign/servicenow_grc_gra...

Article

Issue Summary: Experian Identity Check Failing on DSAR Form

During regression testing of recent changes made to the DSAR customer‑facing form in the ServiceNow Test environment, we identified an issue where the Experian identity check consistently fails when the user clicks “Verify My Identity”.Observed behav...

Question

Resolved! in ADF lab 4.2.2, g_scratchpad does not work

in ADF course (Application Development Fundamentals (Zurich)), lab 4.2.2, two rules are used to pass some data from server side to client side with g_scratchpad. 1. A "display" business rule, setting proerties to g_scratchpad2. A client script, gett...

Question

changes() and journal fields

We were troubleshooting a failing business rule and whilst the cause turned out to be unrelated to this topic we noticed this statement in the ServiceNow documentation:=========================GlideElement - changes()Determines if the current field h...

Question

Need to alter Create Case multiselect field mapping in CSM workspace

I created a new case type for CSM Workspace. I followed the instructions below to enable the Create Case multiselect. There are some fields, like Assignment Group and location that are not mapped OOB from this action. I haven't been able to find the ...

Question

CSM Create Case UI Action not visible on interactions created from OOB email flow

I created a new case type for CSM and have activated the multiselect Create Case action. As you can see, when the type of interaction is phone (or manually created no matter what the type is), the Create Case action is working as expected. But when t...

Question

Set the font size in HTML type field across platform

We would like to set the default font size in all HTML type fields across the platform to Font Size 10, instead of 8.Many people with visual impairment (me included) have to squint in order to read something with font 8. EDIT:Funny thing, I looked KB...

Question

Resolved! How to change to font style of HTMl field

Hi Community I have an HTML field "Introduction" on knowledge form. I have set the default font style as Tahoma and font size 12 pt.This is done by updating the dictionary default value:<p><span style="font-family: tahoma; font-size: 12pt;"> </s...

Question

Access Controls: Table.none vs Table.* - what's the difference

HiCan someone clarify the difference is between a field-level acl in the form table.* and a record-level acl for that table? I'm assuming the wildcard scoops up all fields in the table, so what is it achieving that the table-level one isn't?Thanks in...

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