how to change APPROVAL email body

ggg
Giga Guru

I am using workflow to generate approvals.

and the oob email notification is sent (Approval Request)

I need to customize this oob approval email notification for my custom table (contain custom table fields and verbiage ...)

Does someone know how to do this?

1 ACCEPTED SOLUTION

ggg
Giga Guru

i found this link

https://community.servicenow.com/community?id=community_question&sys_id=804155b2db1163c011762183ca96199c

this helped me resolve my approval email task.

View solution in original post

6 REPLIES 6

Krishna  Penaka
Tera Expert

 

Hi bro,

 

 

You can   write inbound actions for to approve or reject through emails.

 

 

 

In inbound actions you can specify   the conditions like subject contains, field ...etc.

 

 

 

Depending upon the conditions it will update on the target table.

 

 

 

By using watermark service now instance will identify to update that on which record.

 

 

 

Refer the below links may helpful to you

 

.Approve or Reject Change Request via Email

 

 

 

Single click on email link to accept/reject a record

 

 

 

Buttons within Email Notifications

Thanks &Regards ,

KrishnaTeja

ggg
Giga Guru

i found this link

https://community.servicenow.com/community?id=community_question&sys_id=804155b2db1163c011762183ca96199c

this helped me resolve my approval email task.