How to change the Caller field colour in list view to Red & bold using Field Style

[savitha5]

Hi All,

I am trying to change the color of the Caller cell to Red & Bold if the Caller is VIP user.

I have tried the below style on Field style for Caller field in Incident table, but it only shows the VIP icon and the Name in bold but the color remains Black. Could somebody help me to fix this.

On Incident List view, the VIP users are shown in Bold, but need to change the color to Red.

Any help will be highly appreciated!

Thanks,
Savitha

[savitha5]

Hi,

This adds Red color on the Icon but not on user name 😞

Is there a way to change the text color alone.

Thanks,
Savitha

[ScienceSoft · Accepted solution]

Hi savitha,

please try to use

color:red;

and change the list control for incident table as set below:

[savitha5]

Hi,

Thankyou for that!
It works now. But it disables all the links on every records in List View.

[ScienceSoft]

Hi savitha, 

Link style always overrides any font color changes on list view. There is no way to apply color & link on list view in ServiceNow.

[savitha5]

Got it 🙂
Thank you!

Thanks,
Savitha