how to check which business rule has run on requested item?

Kiddy1 · ‎06-06-2017

Shishir Srivast · ‎06-07-2017

As anurag92 suggested, please open the Navigate to System Diagnostics > Debug Business Rule (Details) and then Run your RITM to see if you able capture details there, http://wiki.servicenow.com/index.php?title=Debugging_Business_Rules#Troubleshooting

otherwise another way is, just redefine the filter, I am assuming, you want to check which business Rule is setting the RITM state to closed? In this way to narrow down your filter and check what condition has been given to set the value.

Please check if it helps.

View solution in original post

anurag92 · ‎06-06-2017

Click 'Debug Business Rule (Details)" under System Diagnostics. And then after the RITM is created or updated, you will be able to see all the BRs that were run during insert/update.

astha_chaubey · ‎06-06-2017

Another approach would be, at the bebgining of you business rule place a log message (example: gs.log("@@@@Hi");). Now you can create your RITM so that your Business rule runs (meet condition of BR). Now navigate to Script log statement module and search for your log message in messages column.

Thanks & Regards,

Astha Chaubey

Shishir Srivast · ‎06-07-2017

Hi kiddy,

You can find the Business rule based upon the (like below) like on which table it's running and if Active is true then you can have some logs enabled to check under system Logs -> system Logs statements when you run RITM, that will give you an idea how to troubleshoot if any issue.

Please mark the answer correct if the response is good enough to clarify your query.

Kiddy1 · ‎06-07-2017

hii Shishir Srivastava ,

i am presented with so many business rule when i am using above query,i am new to the project so i want to know for a particular ritm when it is updated which businessrule is run behind it .