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How to input values of fields inside Description of an incident?

Mouktik_B
Tera Contributor

I am filling up the values of fields while raising an incident and then I want to see few of those field values inside description of an incident form. 
Please assist. 

12 REPLIES 12

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Mouktik_B 

 

1. From where / how you are raising the incident?

2. What values you want to see in description?

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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 I am filling up 6 fields via a record producer and submitting which is creating an incident . 
Now from those 6 fields , i need 3 of those values to be displayed in the description like LCP Component, Instance ID, Cloud Region name ..
How to do that?

Hi @Mouktik_B 

 

Have a look in OOTB record producer

LearnNGrowAtul_0-1704884530342.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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You can configure in the Record Producer in the script using similar logic in my another reply.