How to populate additional comments with value using script

[Alon Grod]

Hi,

How can I insert a comment into additional comments on incident table using script, i tried with this script but I had no luck:

var gr = new GlideRecord('incident');
gr.addEncodedQuery('sys_id=422122f79dc1311020d2b7cbb48c1914');
gr.query();
if(gr.next()){
gr.comments.setJournalEntry('Please reopen this incident.');
gr.upadte();

}

[Tushar]

Hi @Alon Grod 

Please try below - 

var gr = new GlideRecord('incident');
gr.addEncodedQuery('sys_id=422122f79dc1311020d2b7cbb48c1914');
gr.query();
if (gr.next()) {
  gr.work_notes = 'Please reopen this incident.'; // Use the work_notes field for additional comments
  gr.update();
}

Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Regards,
Tushar

[jonsan09 · Accepted solution]

You can try the following:

var comInc = new GlideRecord('incident');
comInc.get('422122f79dc1311020d2b7cbb48c1914');
comInc.query();
while(comInc.next()) {
    comInc.comments = "Please reopen this incident.";
    comInc.update();
}

The setJournalEntry is add additional attributes to the comment, you can find more info on it here: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0748347

[Petr Pastuszek1]

Thx!

This syntax

comInc.comments = "Please reopen this incident.";

worked for me

instead of 

comInc.setValue('comments','Please reopen this incident.');

[sushma9]

@Alon Grod 

Please find the Script  below.

 Script :

var gr = new GlideRecord("incident");

gr.get('ea4fb154479531108f96ba48436d437b' );

gr.query();

if(gr.next()){

gr.comments = "Please reopen this incident.";

gr.update();

}

Please,  Mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!