Developer

Regading postman and servinow authentication

Hi Everyone,I have been working with the REST API Explorer and wanted to test a simple GET request using Postman.In Postman, I enabled Basic Authentication and provided my instance username and password. However, I keep receiving the error message: "...

Question

Source-to-Pay Purchase Line not getting created

Hi Team,I was trying to setup Source-to-Pay but when I am creating an sourcing request from external suppliers I am facing an issue that no purchase lines are getting created.I tested this with another instance it worked(Purchase Lines were getting c...

Question

remove option only in choice field based on logged in user

Hi all,My requirement is if the logged in users Hr profile's isManager is false and the job profile.job family groups(Reference field) is Accounting. then I want to remove an option in the record producer. I tried but I am getting no where

Question

Read Only Option - Instance Configured: Where is this set up?

For the rich_description field on sn_hr_core_case form, I noticed this option:I am already aware of the system property glide.read_only.legacy_read_only_behavior which is set to client_script_modifiable. But how was this Read Only Option set in the ...

Question

how to update the assignment group by using Flow designer Script

Hi team , I wanted to update the assignment group by using scripting in Flow designer.trigger condition :- whenever incident priority changes to critical and state changes to in-progressaction - update the assinment group by using script I have tried...

Question

Resolved! {{name}} has modified this field value

I need to disable the message function that says the field has been modified. How do I proceed?

Question

Custom report

Hi Team, I would like to create a custom report where users can select a From Date and To Date to view the data for the chosen period. I do not want to use the OOTB (Out-of-the-Box) reports. Instead, I am looking for a custom reporting solution. Coul...

Question

Installing Discovery Admin Workspace in a PDI? How to remove the MS Teams Graph dependency?

Discovery Admin Workspace, and anything that depends on it, cannot be installed in a PDI, since the introduction of MS Teams Graph as a dependency. When installing, "Discovery," through, "Manage my instance," the workspace is partly installed, but d...

Question

Service Catalog: Citizen Developer training

Can anyone recommend training material / online courses on building service catalog forms that does not require App Engine Studio or Catalog Builder? We do not have a licence for App Engine Studio. I have experimented with Catalog Builder and complet...

Question

Unable to Trigger a Custom Now Assist Skill via UI Action - Intermittent

I have a custom skill created for incident form and clicking on the UI OOB skill button does the job but not consistent. It works for some incidents, and it does not work for some. Could not find any table to check the logs where its failing. Could n...

Question

Business Rule to Set REQ State to closed Complete or Closed Incomplete as a Roll up from SC Task

I need help in getting a business rule to work. As follows It fires off the stask and rolls up to the RITM and REQ, and it also populates the duration and closed date/time fields fields. So far i have gotten it to the point of closing the RITMS b...

Question

Resolved! Getting 401 error when ITIL User tries to ebond Incident

Dear Team, I am calling REST API using script include and when submitting Incident with admin role ebonding to partner Servicenow is working fine and returning 200 status code, but when ITIL user is submitting Incident ebonding is not happening and g...

Question

Unable to request Personal Developer Instance(PDI)-"we were unable to assign an instance to you"

Hello ServiceNow Community,I am currently learning ServiceNow and trying to request my first Personal Developer Instance (PDI) from the Developer Portal. However, I am continuously getting the following error message:"We were unable to assign an in...

Question

Wake PDI Instance Issue

Instance: dev224276Release: AustraliaIssue: Instance stuck in Hibernating state for more than 4 hours.Wake Instance button does not start the instance.Actions menu does not provide Reclaim Instance.Tried browser cache clear, incognito mode, direct UR...

Question

Self Introduction

Hello all,My name is Folakemi Fatade - you can call me FF.I'm new to the ServiceNow community and to the Tech world. I am navigating my way through but eager to explore and learn new things.I have spent a couple of decades in the aviation, Travels an...

Question