How to turn off Service Portal notification when consumable is consumed/assigned

Gioo
Tera Expert

Hi everyone,

 

I am facing a challenge that has been on my head for the past 2 weeks where a request is closed complete, the workflow assigns a consumable to the requested_for. If the user has that consumable previously assigned to them, that adds up the quantity and the following notification kicks in at the Service Portal: 

 

Merged updated record with previous record with similar attributes: Stockroom - , State - In use, Substate - null 

 

For reference, the notification looks like this:

 

Gioo_2-1714143417804.png

 

I'd like to not display that notification but the sc_request page has no additional Widget added to it as this is a developer instance with no changes. The notification seems to be triggered by the following span class but I am not able to find that html or class on widgets.

 

Gioo_1-1714143329921.png

 

 

Would anyone be familiar with this type of widget notification? 

 

Regards,

Gio

 

 

 

1 ACCEPTED SOLUTION

Gioo
Tera Expert

Hi everyone, I have just answered my own question and for anyone with a similar issue, the following should help you.

 

on Run Script:

 

//Hide success message from user
gs.flushMessages();

 

 

View solution in original post

1 REPLY 1

Gioo
Tera Expert

Hi everyone, I have just answered my own question and for anyone with a similar issue, the following should help you.

 

on Run Script:

 

//Hide success message from user
gs.flushMessages();