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Resolved! ATF - Is it possible to access a .list page using ATF?

#atf#automatedtestframework I have 2 issues, my requirement is to land on a .list table and perform some actions and validate some information Issue 1: When I try the step out manually, I am not displayed with any module in the Filter navigator but w...

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How to set outside variable value from inside client script of MVRS

I am attempting to set the value of a variable outside a Multi‑Row Variable Set from a client script within the MRVS. However, this is not working.The requirement is to update an outside variable when a specific variable inside the MRVS changes. fu...

Question

Email Digest is not rendering the header content in the Email

I had created the Email Template: "IncAssignToGroupDigest1" with Message HTML as below on sysevent_email_template table."Incidents have been assigned to your groups, please assign the incidents to individuals.${digest_content}" I had created the Not...

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is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4

Hi,is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4?I want that the value will be display as 0.400

Question

How to display same time for every time zone users?

Hello Community, We have a field 'date' (type:date) in record producer. When user submits the record producer there are two variable 'start date' and 'end date' which sets it as date + currentTime and date +'23:59:59' respectively. The issue is that...

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How to add a Request Item Variables in the Catalog Task list view

Hi All,I want to know, how to add a Request Item Variables in the Catalog Task list view.

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Open/Create Record in Custom Workspace from OpenFrame (Classic UI) on Call Connect

Hi Community,I have a scenario where I’ve integrated OpenFrame in ServiceNow Classic UI for a softphone.When a call is connected, I am able to trigger actions in the Classic UI. At the same time, I already have a Custom Workspace open, and my require...

Question

kB article multi level approval using flow designer

Hi Team, How to achieve below req for KB article in ServiceNow using flow designer, as I am new to flow designer. case 1:Document Type=A & Prepared by B userthen flow should go to Approval 1: C userApproval 2: D groupIf both will approve then pub...

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Resolved! How to Link SLA breach emails from TASK SLA table to Incident worknotes activity stream

Hi,Have a requirement to see the SLA breach emails in the Incident Activity stream like how other emails we see eg when incident is resolved. I am trying to copy the emails from task sla to incident using a before insert Business rule and in filter ...

Question

Enable AI Search in portal to support multiple languages

When a user’s preferred language is set to English, searching for catalog items using another language (e.g., German) does not return relevant results, despite the catalog items being properly translated and available in the translation tables.The po...

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How can I validate, using ATF, whether a specific value exists in a dropdown field?

Hello everyone, I would like to create a test step that verifies whether a field is populated with a specific value based on the value selected in the previous field. Is there a way to implement this type of validation? Thanks in advance,Utsav

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Include state changes for standard tickets conversation widget in service portal

Has anyone managed to include state changes in the ticket activity for the standard tickets conversation widget?

Question

UI Builder dashboard filter not working on Record list

I am trying to build a dashboard in UI Builder and it needs to be in it for some other items that are to be added, so can't use the simple dashboard page that easily adds elements that just work OOTB. I have added a record list that is looking at rec...

Question

OOTB Notifications Best Practices

There are a lot of comments regarding the OOTB notifications.I need to make major changes to the following notifications:Comment left on IncidentIncident assigned to meIncident assigned to my groupIncident commented for ITILIncident resolvedIncident ...

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Why is the client-side GlideRecord considered inefficient?

Can someone clarify to me why the client side gr api is considered inefficient? Is there something I am overlooking? To me the api seems like a good alternative to having countless simple script includes for some highly specific purpose. I keep readi...

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