Developer

Best practice for multi-stage approval processes in Flow Designer

I am looking for advice on implementing multi-stage approval processes in Flow Designer. In Japan, we often require a sequential/escalated approval process (e.g., Manager -> Department Head -> Division Director). However, the default "Ask for Approva...

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incident task table showing empty rows.

when i create a new incident task record by filling each fields, then after creation, all i see is a record with all empty values,but when i open the record, i can see the values i filled.

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multi members approval processes in Flow Designer

I am seeking advice on designing multi-stage approval workflows within Flow Designer. In Japan, sequential approval processes (e.g., Manager → Department Head → Division Director) are standard business practice.However, the default "Ask for Approval"...

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Can we change position of Security incident task related links into a realted list in form?

Hello! i want to know if in Security Incident request we can change position or make it a tab in a related list in form the security response task to make it more visible to the user at first site without scrolling long time ?

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license compliance and role assignment timing

I recently discovered the feature for temporary role assignment in ServiceNow, and I am currently evaluating its feasibility for our organization. However, I have a concern regarding license management. If we implement a mechanism to grant roles temp...

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Resolved! How do we default to a currency and still offer the other currency options

Hi,I would like to add the CAD currency to the financial tab of the asset form. I have already updated the following:1. Updated the system localization to include the correct settings (e.g. en.CAD and CAD) as per Defining Locales - ServiceNow Wiki2...

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Integrations
User Interface (UI)

We have SSO logins but need to bypass some users with too long UPN/email

We have been using SSO for some time now and always had 7-character userids , but when we went to Entra (from AD) security moved us to UPN, which in reality is the email address of the person now for our User field. In the first couple months were ...

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Regarding instance

Hello ServiceNow Developer Support,I requested a Personal Developer Instance approximately 48 hours ago, and my account is still showing "Waitlisted for instance."I understand that instance availability may be limited, but I wanted to check whether m...

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Why does gs.hasRole() return different results in Background Script and ACL?

Hello everyone,I am trying to understand the behavior of gs.hasRole() in different execution contexts.I am using the Australia release and have created a custom role with:Display Name: Intake AgentInternal Name: intake_agentThis role is assigned to t...

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Few of the HR Cases Stuck in Awaiting acceptance

Hi team,Some of the HR cases are stuck in Awaiting acceptance state in the production instance. When i am trying to replicate the issue in dev instance , cases are auto-closing after 5 working days from awaiting acceptance.What might be reason for ca...

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Resolved! Confirmation on "Demote Major Incident" Availability for Resolved Incidents

Hi Community,I would like to seek confirmation regarding the behavior of the "Demote Major Incident" functionality.I am currently investigating an incident where the caller reported that the "Demote Major Incident" button is unavailable when the inci...

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Developer Instance WaitList

I recently applied for a new instance on ServiceNow Developer, but I have been waiting for three days or on the waitlist. How many days do I need to wait to get the instance Another question is how to contact the administrator of ServiceNow, and wha...

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Virtual Agent - Change header

Is it possible to changed the Virtual Agent header title?I made the change in the Branding Editor, but it didn't reflect on the portal.

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Best approach for notifications based on RCA Task due date thresholds in Flow Designer

Hi community,I have the following notification requirement for Problem Tasks (Type = Root Cause Analysis):At 67% of time elapsed between created date and due date → notify Task Assignee (To) and Problem Assignee (CC)At 100% (due date reached) → same ...

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CIS-DISCO Exam – Practice Questions and Preparation Resources

Hi Every One,I am preparing for the Certified Implementation Specialist – Discovery (CIS-DISCO) certification exam and am looking for legitimate practice resources.Could anyone please share:Practice questions or sample questionsExam preparation tipsA...

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