See thats how it is when you comes to sorting.
When you say Descending then state values will be used to order and show under widget.
Now if you still want onhold to apprear first then you will need to set Resolved at lower order.
Eg: right now resolved - 6 , on hold - 3 and in progress -2
So when you set to descending the 6 will come first which is Resolved, you can change the value to something like 1 but less than 3 so that resolved incidents will go at lower side . I will not recommend this just to have this behaviour under this widget and impact of doing this is instance wide.
There is also other option by just by not considering resolved incidents under 'My Open Incidents' which can be done by adding same in filter condition at same location like below:
and then you will have on hold at top
Hello @instance ,
For this u need to clone OOTB widget "Simple List" and add it in portal.
And add your filter condition here by clicking on widget (ctrl + right click --> instance option), u can control enteries too:
For to add CSS (color), refer @Weird's reply.
@instance , Please mark my answer as "Accept as Solution" and "Helpful." If it works for you.
Thanks.
