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10-16-2018 08:25 AM
in which table are the close codes for an incident stored (close_code) I'm closing incidents via the rest api, I need to know where those values are stored so I can populate dropdowns
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10-16-2018 12:02 PM
Check the dictionary of the cause code field. If it has a choice list in its dictionary, it should be in sys_choice table. If it is pointing to a table, you will get those values in that table. If it is dynamically generated using a client script, you will have to search for that client script
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10-16-2018 10:50 AM
It is in sys_choice table
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10-16-2018 11:42 AM
and the cause codes? those don't seem to be documented anywhere, at least I've not found them in any table
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10-16-2018 12:01 PM
Cause codes may be custom fields that are created by your organization depending on business needs.
Right click on the field and choose show choice list. It will show you the list of options for Cause Codes Field
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10-16-2018 12:02 PM
Check the dictionary of the cause code field. If it has a choice list in its dictionary, it should be in sys_choice table. If it is pointing to a table, you will get those values in that table. If it is dynamically generated using a client script, you will have to search for that client script
Please mark this response as correct or helpful if it assisted you with your question.