Hi Community,I’m working on a ServiceNow Flow Designer automation that sends 1:1 Microsoft Teams chat messages to managers as part of an asset recovery workflow (hardware return reminders).Current setupServiceNow Microsoft Teams Graph SpokeClient cre...
Hello all, I have come across an issue with ServiceNow and Azure Provisioning. I have user and group provisioning with SSO working but when a user gets removed from a group on Azures side, they are not removed from ServiceNow groups. Adding users to...
I need to build a report:List of Users who have worked on incidents in last 60 days (if a user has touched the record, then consider that user has worked) Ex - added comment, modified any field etc. PS - I know that creating report on sys_audit is no...
Hi All, I’m facing an issue in Virtual Agent related to the “End Flow” button, especially in a pre-chat survey (attachment question type). When the user clicks End Flow during the survey, the flow restarts and displays from initial. After compl...
Hello Community,I have a catalog item that creates standard change requests. I would like each change request to have a record of the RITM that created it, so I added a step in the Flow to update the Change Request record accordingly. However, I getV...
I have EC and users have saved a catalog Item as a favorite. Continued Improvement required a move from one catalog item to another. However, users with the [saved favorites] of the original is still able to create requests using the old form. What i...
Hi Community,I have 2 record producers. When I do active false and submit it in the catalog builder - it creates a draft version of it. When I try to submit it again -> it get's published being active true. So - I'm not able to deactivate these produ...
Hello,I wanted to check if it’s possible to create a matrix using a choice field.The customer is requesting a matrix-type choice field, but I haven’t done this before. Is there a way to achieve it?Thanks
Need to add Field in Request Page in CSM Portal. For More Clarification Refer Attachment.
Hello, I am attempting to produce a custom discovery process which obtains data through a REST API. The documentation via the link below is fairly helpful, but it assumed a single set of authentication credentials are provided with each API call. In...
Hi, i'm trying to retrieve an update set via XML which was downloaded from DEV instance, but after selecting the XML in PRD instance, clicked on Upload button, it shows the below. Tried going to the Retrieve Update Set to search, but seems that the u...
I often need to analyse what triggers are configured and cannot find where to do this with FLOWs. For example, if I want to find all FLOWS are triggered by change_request.state I cannot see a way to do this. This is a backwards step for us that often...
Hello ServiceNow Community,I have a custom table Travel Request that extends the Task table. I want the State field (state) to default to "Requested" when a new record is created.However, multiple states (e.g., "Open" and "Requested") have the same v...
Hello Expert,We have a form widget that includes reCAPTCHA. However, we constantly receive incidents from our users indicating that they can't submit the form when the reCAPTCHA expires, resulting in the error message below. I would like to get your ...
Hello Everyone, I’m seeing some strange behavior on the Service Catalog page and I’m wondering if anyone else has experienced this.Whenever I move, remove a widget on the Service Catalog page system automatically creates new dropzones and widgets. ...
