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Importing knowledge Article

Hi Team, I have a knowledge article document in word format, in that there is a two fields like summary field and symptoms field having contents once I upload the word document , both the summary field and symptoms field names should be erased and th...

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Budget calculation in Cost Plan Breakdown table

Hi,I need help understanding how the Budget is calculated in the Cost Plan Breakdown table.Could someone please explain the calculation logic or the source of this budget value?I have attached an image for reference.Thanks in advance!

SakshyaR by Tera Contributor
  • 126 Views
  • 1 replies
  • 0 helpfuls

Unable to Mark Complete an activity on Playbook

Hey Folks!   On my playbook activity, I have a Mark Complete button. When I click it, I see an error message at the top saying , "This activity does not support the Complete state"   This is a custom activity, and the subflow that runs on it is also ...

Enter Email address option on glide_list type field

Hi All, We have glide_list field type that references sys_user table. If I try to enter any email address on "Enter email address" Option from the form itself it gets updated with the email that does not exist on sys_user table. var comp = $sp.getPa...

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DB1 by Tera Contributor
  • 806 Views
  • 7 replies
  • 0 helpfuls

Creating Epics & Stories from Demand with more fields?

OOB it looks like Epics and Stories don't inherit much from the Demand (short description only as far as I can tell).I'd like to inherit a lot more, including assignment group, description, and some of the dates.   The CreateEpic UI Action calls this...

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Uncle Rob by Kilo Patron
  • 886 Views
  • 2 replies
  • 0 helpfuls

Notification on Approval Table

Hi Team,I need to configure a Notification , requirement is like below,Table - Approval (sysapproval_approver) When to send >  source Table is > sc_req_itemstate is > Requestedcatalogs contains > service catalog who will Receive > Approver how to con...