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‎07-26-2018 02:52 AM
I have created 2 Notifications (Insert and Update). When i create a new record, the insert notification gets triggered due to insert check but Update notification also gets triggered along with this. What can be the issue? Any help is highly appreciated.
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‎07-26-2018 03:16 AM
Hi Deven,
So since you have 2 notifications one for insert and one for update check whether for insert notification insert flag is true and for update notification update flag is true. At one point of time only 1 flag either insert/update should be true for both the notifications
Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎07-26-2018 02:58 AM
Hi,
In your update notification, in the advanced condition section add script,
answer = !current.isNewRecord();
Mark Correct if this solves your issue. Hit Like/Helpful based on the impact.
Regards,
Udhay
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‎07-26-2018 02:59 AM
If you have added any other filter conditions in the condition builder then include them as well in the advanced script section.
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‎07-26-2018 03:19 AM
Hi Udhay,
I have added line as you have mentioned above, but it is still the same.
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‎07-26-2018 03:16 AM
Hi Deven,
So since you have 2 notifications one for insert and one for update check whether for insert notification insert flag is true and for update notification update flag is true. At one point of time only 1 flag either insert/update should be true for both the notifications
Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader