Insert and Update Notifications getting triggered during insert of a Record.

[devendranarun]

I have created 2 Notifications (Insert and Update). When i create a new record, the insert notification gets triggered due to insert check but Update notification also gets triggered along with this. What can be the issue? Any help is highly appreciated.

[Ankur Bawiskar]

@devendranarun 

Hope you are doing good.

Did my reply answer your question?

Would you mind marking the best matching answer as correct and helpful, to close this thread?

Regards
Ankur

[ashish9]

Hi Ankur,

I have tried everything, but this notification is not triggering on insert.  Notification is OOTB Incident Resolved.

Original Post is  OOTB Notification not triggering on Insert - ServiceNow Community

[devendranarun]

Hi Ankur,

I have checked on insert for the first notification and checked on update for the second notification.

[Ankur Bawiskar]

Hi Devendra,

Any update on this?
Can you mark my answer as correct, helpful if you were able to achieve the requirement. This helps in removing this question from unanswered list and helps users to learn from your thread. Thanks in advance.

Regards
Ankur

[Srinivas G1]

Please Use the following script :

if(current.operation()=="insert")

{

// insert email notification

       gs.eventQueue("event name",current,gs.getUserID(),gs.getUserName());

}

else

{

// Update email notification

       gs.eventQueue("event name",current,gs.getUserID(),gs.getUserName());

}