Issues with Translation in "Faceted Search" Widget

[AleOliveira]

Hello community,

I am encountering some issues with the "Faceted Search" widget in ServiceNow. Specifically, only some parts of the widget are being translated correctly, and I cannot locate where the remaining translations are defined. For the "results for" text, even after altering the line of code in the HTML (which is defined in sys_ui_message), the translation does not work.

I have already tried the following:

• Checked and modified the definition in sys_ui_message.
• Directly edited the HTML code of the widget.
• Reviewed other messages and translation-related settings.

Has anyone else experienced something similar or know where these translations might be configured? Are there any additional places I should check or settings I might have missed?

Thank you in advance for your help!

[Slava Savitsky]

You need to debug translations to find out in which of the translation tables those specific messages are stored.

[AleOliveira]

Hello Slava Savitsky, Thanks for answering!

I have already used debbuger to check the translation tables, however, for some reason for the message "No results generated" and all those marked in red, debbuger does not bring up the table in which they are configured. And I couldn't find these messages anywhere.

 

[Slava Savitsky · Accepted solution]

That means those strings are hardcoded and not translatable. (Yes, ServiceNow developers also make mistakes from time to time.) Report this to ServiceNow Technical Support and hopefully they will fix it in a future release.

[jclavijo]

Hi @AleOliveira ,

just found these issues but regarding the facets label translation I just saw that you managed to translate those... I have not found where to store that translation. The "weird" thing is that I have a topic that has its translation in the sys_translated_text. And that works for the Mega Menu translation but not for the Faceted Search widget facet...

I have marked it in blue using your screenshot. Did you store the translation for facets/topics in any other table that is not sys_translated_text?

Thanks!