Langauge translation

Mansi roy · ‎01-26-2025

Hello All,

Can anyone please help me on the below requirement. I have written a business rule to set the set short description of the catalog item based on the few variables value.

In English version the short description is showing correctly but how to set this short description to japan langauge the japansese user will use this.

Can anyone please help how to achieve.

Juhi Poddar · ‎01-27-2025

Hello @Mansi roy

Here is the updated script:

var shdesc = '';
var roles = [];
var entitlements = [];
var role_mrvs = JSON.parse(current.variables.required_roles);
var entitlement_mrvs = JSON.parse(current.variables.required_entitlement);

if (role_mrvs != '') {
    for (var i = 0; i < role_mrvs.length; i++) {
        var gr_role = new GlideRecord('u_oim_roles_list_new');
        if (gr_role.get(role_mrvs[i].role)) {
            roles.push(gr_role.u_role_name);
        }
    }
    shdesc = gs.getMessage('For {0}: {1}: {2}', [
        current.variables.user_id.getDisplayValue(),
        current.variables.request_type.getDisplayValue(),
        roles.toString()
    ]);
}

if (entitlement_mrvs != '') {
    for (var j = 0; j < entitlement_mrvs.length; j++) {
        var gr_entitlement = new GlideRecord('u_oim_single_entitelments');
        if (gr_entitlement.get(entitlement_mrvs[j].entitlement_name)) {
            entitlements.push(gr_entitlement.u_entitlementname);
        }
    }
    shdesc = gs.getMessage('For {0}: {1}: {2}', [
        current.variables.user_id.getDisplayValue(),
        current.variables.request_type.getDisplayValue(),
        entitlements.toString()
    ]);
}

// Update the short description
current.short_description = shdesc;
current.update();

gs.getMessage() supports translation by replacing static strings with localized versions.
In this case, phrases like 'For {0}: {1}: {2}' will be translated if corresponding keys exist in the system.
Placeholders ({0}, {1}, {2}) are dynamically replaced with the provided values in the array.
Add translations for 'For {0}: {1}: {2}' into your system's Messages table (sys_ui_message), with keys and their corresponding translations (e.g., Japanese).

Adding Translation Keys

Navigate to System UI > Messages.
Create a new message entry:
- Key: For {0}: {1}: {2}
- Message (Japanese translation): 対象 {0}: {1}: {2}.
Repeat for any other keys or phrases used.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

View solution in original post

Juhi Poddar · ‎01-27-2025

Hello @Mansi roy

You need to use the gs.getMessage() method in your script. Additionally, create a new record in the sys_ui_message table to store the translated messages.
For more information on how to use the sys_ui_message table, please refer to this link: Message table
Could you please share the script you're using to set the description field? This will help in providing more specific guidance.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

Mansi roy · ‎01-27-2025

Hello Juhi,

var shdesc = '';

var roles = [];

var entitlements = [];

var role_mrvs = JSON.parse(current.variables.required_roles);

var entitlement_mrvs = JSON.parse(current.variables.required_entitlement);

if(role_mrvs != ''){

for (var i = 0; i < role_mrvs.length; i++) {

var gr_role = new GlideRecord('u_oim_roles_list_new');

gr_role.get(role_mrvs[i].role);

roles.push(gr_role.u_role_name);

}

shdesc = 'For' +' ' + current.variables.user_id.getDisplayValue() + ' '+ ':' + ' '+''+current.variables.request_type.getDisplayValue()+':'+' ' + roles.toString();

}

if(entitlement_mrvs != ''){

for (var j = 0; j < entitlement_mrvs.length; j++) {

var gr_entitlement = new GlideRecord('u_oim_single_entitelments');

gr_entitlement.get(entitlement_mrvs[j].entitlement_name);

entitlements.push(gr_entitlement.u_entitlementname);

}

shdesc = 'For' + ' ' + current.variables.user_id.getDisplayValue() +'' +':' + ''+current.variables.request_type.getDisplayValue()+':'+' ' + entitlements.toString();

}

current.short_description = shdesc;

current.update();

})(current, previous);

This is the script and i need to convert this short description

Viraj Hudlikar · ‎01-27-2025

Hello @Mansi roy

Do check this thread which will be helful to you.
Solved: How to achieve Dynamic Translation on message. - ServiceNow Community

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.