LANGUAGE TRANSLATION

[Pranav Bhagat]

Hi All

I want to translate value of a field based on user preferred language.

        Like User 1 in Spanish

        USER 2 in eng

so user 1 created ticket in spanish so when user 2 sees that ticket it should be automatically translated to eng.

but when I go to sys_language table I cant activate the language

Can anyone help

PS:I have gone through links

Language Internationalization - ServiceNow Wiki

http://wiki.servicenow.com/index.php?title=Using_Translated_Text#gsc.tab=0

Thanks

Pranav

Dear ctomasi can u help

[Ravi Prasad1]

No there is no way to translate it automatically. Service desk agent has to do it manually.

[Chuck Tomasi]

Are you talking about translating the comments, description, and other string fields? That's not something that's available OOB. You would have to connect an API like Google Translate to the system. It can be done, but it's a bit involved and Google charges after a certain number of transactions.

For the rare occasions when someone sends me a French message (and I don't speak French), I just run it to through https://translate.google.com manually and I can get a broad idea of what they are saying - and perhaps even respond back.

Let me know if I've misunderstood your requirement.

[Pranav Bhagat]

Thank you chuck but How to consume that API

[Chuck Tomasi]

You would need to set up an outbound REST message with OAuth 2.0 to Google.

josh.nerius covered something similar with Google, REST, and OAuth on an episode of Live Coding Happy Hour about a year ago.

Live Coding Happy Hour for 2016-09-30 - Outbound OAuth Part 2 - YouTube

You might also find this helpful...

Docs: Outbound REST web service

Docs: REST API Explorer

Docs: REST API

[Pranav Bhagat]

Hi Chuck

My requirement is like

Like User 1 in Spanish

        USER 2 in eng

so user 1 created ticket in 'Spanish' like update the short description in Spanish so once English user (suppose he is a support guy) opens it he should see the english translated text of short description

Thanks

Pranav

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