Linking to a KB article from within another KB article

[Wayne Richmond]

Hi team. Some of my colleagues are creating Knowledge Base articles that will displayed on our Service Portal. Someone has asked if they can include a link in one article to another. What is the best way to do this? The article would need to load in the portal, obviously. However, an article might need to show across multiple portals. We wouldn't want an article being read from one portal, then the link redirecting them to another portal. Any thoughts?

[SusanWinKY · Accepted solution]

You could try adding these as 'relative' links so when the user clicks the link it stays in whatever portal they are in.

Regular link example (permalink):  https://instance.service-now.com/sp?id=kb_article_view&sysparm_article=KB0019315

Relative link example (permalink):  ?id=kb_article_view&sysparm_article=KB0019315

The relative link will take into account both the instance as well as the portal.

[Wayne Richmond]

Thanks Susan, I'll try this out, thanks!