Need to add requestor in CC field in email

[Moutushi Ghosh]

Hi Everyone,

I have built one catalog item. In this there is a field called "Requestor". Now I have a requirement. I need to tag this requestor field with the CC field in email. Whoever name is showing in requestor they should get the email (as cc) once I have submitted the request. I have already written the script, however it is not fetching the requestor details in CC field.

Attaching some screenshots.

[Mike_R]

Is there a reason why this line is commented out

[Mike_R]

this should do the trick

email.addAddress("cc", current.variables.requestor.email);

Also make sure you include the mail script in your notification

[palanikumar]

Hi,

In email script image you need to uncomment line 5 where user variable is declared.

This will work only if  requestor is reference variable. Convert this  variable as reference if it is not already

Thank you,

Palani

[Saurav11]

Hello,

Please us the below:-

email.addAddress("cc", current.variables.requestor.email,current.variables.requestor.name);

And then call the mailscript in the Body HTML of the notification as below:-

${mail_script:TCSAddCC}

Please mark mu answer as correct based on Impact.