Number not being displayed in incident assigned to me email

[Sharique Azim]

Hello,

We are seeing this issue where the number is not being displayed instead we are seeing 

{number} was recently assigned to you.

I am sure the issue is with the notification script "incident_assigned_to_you"

 template.print(sn_i18n.Message.getMessage('global',
        "{html0}{incidentNumber} {html1}{html2}was recently assigned to you.{html3}", {
            "incidentNumber": "${number}",
            "html0": '<div style="font-size: 16px;" ><span style="font-weight: 700; color: #181A1F;">',
            "html1": '</span>',
            "html2": '<span style="font-weight: 400;">',
            "html3": '</span></div>'
        }));

 where probably, the script is not being emulated properly.

Just an FYI, we do not have translation enabled in our instance.

Please suggest how to fix this?

Thanks,

Shariq

[Ankur Bawiskar]

@Sharique Azim 

did you try including this email script in a custom notification on incident table and see again if it shows correct?

[oster · Accepted solution]

We had the same issue after Yokahama upgrade. Replacing the ${number} with current.number works as work-around.

[LaurentK]

Same issue here also after Yokohama upgrade, with translations enabled.

Thank you for the current.number workaround; very helpful ! Just to be clear for other readers, you want to get rid of the double quotes as well. Like this:

"incidentNumber": current.number,

[Vishal Jaswal]

@Sharique Azim Thank you for sharing this and interesting to see there are others facing the same issue.

can you post the screenshot of stats.do so that I can compare my yokohama update version with yours and if possible can you patch it with latest hotfix.

[LaurentK]

Ours has the issue with:
Build name: Yokohama
Build date: 04-30-2025_1345
Build tag: glide-yokohama-12-18-2024__patch3-04-17-2025